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The dialogue with stakeholders

The social and economic context in continuous evolution and the increasing awareness of consumers require every company to know how to cope with the new dynamic scenarios. For this reason, a structured approach to stakeholder engagement is fundamental, also in terms of reputational risk management.

2018 materiality matrix

2018 MATERIALITY MATRIX
Company value and solidity

Risks and Opportunities

  • Credit quality
  • Efficient use of capital and diversification
  • Attracting sustainability-conscious investors
  • Managing corporate, ESG and reputational risks

 

Trends and national and international objectives

  • Globalisation and competitiveness
  • Profitability and recovery from recession
  • Planning of long term projects
  • Assessment of long-term scenarios
  • Promotion of transparent and efficient financial markets
Integrity in corporate conduct

Risks and Opportunities

  • Preventing corruption
  • Management of compliance risks
  • Investments in controversial sectors

 

Trends and national and international objectives

  • Spread of organised crime
  • Encouraging ethical conduct
  • Tackling active and passive corruption
Responsible asset management

Risks and Opportunities

  • Diversifying our offer
  • Management of reputational and ESG risks in investments


Trends and national and international objectives

  • Attention on ESG matters and measuring the sustainability of investments by investors
  • Customer satisfaction in the management of assets by financial operators
  • Integration of ESG risk factors in the management of investments and insurance activities
  • Reduction in the propensity of the private sectors to save
Quality and innovation in customer relations

Risks and Opportunities

  • Proximity to customers and simplifying operations
  • Innovation in products and service models IT risk
  • Unfair commercial practices


Trends and national and international objectives

  • Stabilising the consumer habits of savers
  • Operational continuity and customer satisfaction
  • Re-orienting financial system towards sustainability
Access to credit and financial inclusion

Risks and Opportunities

  • Financial inclusion
  • Supporting SMEs
  • Management of reputational and ESG risks in financing


Trends and national and international objectives

  • Increasing credit and consumptionù
  • Raising the average level of financial education also in terms of sustainability
  • Integration of ESG risk factors in loans management
  • Measures to eradicate poverty
Relations with the community

Risks and Opportunities

  • Enhancing the brand
  • Playing a leading role in society to spread the culture of sustainability
  • Promotion and measurement of initiatives with a high social impact
  • Investments in controversial sectors and reputational risk


Trends and national and international objectives

  • Importance of communication in sustainable finance
  • Social and economic development of local communities
  • Strenghtening cooperation to achieve global development goals
Employee growth and development

Risks and Opportunities

  • Talent acquisition
  • Investments in training
  • Diversity management


Trends and national and international objectives

  • Incentive plans to boost the productivity of financial advisors to spread SRI products
  • ESG criteria in the incentive plans and inclusion of employees
  • Gender diversity and equality of treatment
Employment protection

Risks and Opportunities

  • Emplyment
  • Emplyment law risks


Trends and national and international objectives

  • Recovery in employment
  • Consultations with and inclusion of emplyees
Employee well-being

Risks and Opportunities

  • Company welfare
  • Work-life balance and flexibility
  • Management of risks for health and safety of employees


Trends and national and international objectives

  • Company Climate
Green economy

Risks and Opportunities

  • Risks linked to climate change
  • Management of reputational and ESG risks in financing


Trends and national and international objectives

  • Supporting the circular economy
  • Increase in supply and demand of green products and services
  • Increase in the green competitiveness of Italian businesses
  • Transition towards a sustainable economy through a collaborative network
  • Supporting financing for environmental projects 
  • Identification, management and reporting of climate risks, promoted by the TCFD

 

Direct environmental impacts

Risks and Opportunities

  • Protecting operations in risk situations
  • Reducing company costs
  • Risks linked to climate change


Trends and national and international objectives

  • Controlling and reporting greenhouse gas emissions
  • Responsible use of energy and natural resources
  • Waste management
  • Clean and accessible energy and water
  • Promotion of concrete measures for climate
Documents
 
Consolidated Non-financial Statement 2018
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