The dialogue with stakeholders
The social and economic context in continuous evolution and the increasing awareness of consumers require every company to know how to cope with the new dynamic scenarios. For this reason, a structured approach to stakeholder engagement is fundamental, also in terms of reputational risk management.
The materiality matrix shows the positioning of the issues with respect to both the importance and priority given by stakeholders in our stakeholder engagement processes, and the level of priority for the Group, intended also as financial or reputational impact on the Bank.
2019 materiality matrix
| 2019 MATERIALITY MATRIX |
Risks and Opportunities
- Credit quality
- Efficient use of capital and diversification
- Attracting sustainability-conscious investors
- Managing corporate, ESG and reputational risks
Trends and national and international objectives
- Globalisation and competitiveness
- Profitability and recovery from recession
- Planning of long term projects
- Assessment of long-term scenarios including climate-related risks and opportunities
- Promotion of transparent and efficient financial markets
Risks and Opportunities
- Preventing corruption
- Management of compliance risks
- Investments in controversial sectors
Trends and national and international objectives
- Spread of organised crime
- Encouraging ethical conduct
- Tackling active and passive corruption
Risks and Opportunities
- Diversifying our offer
- Management of reputational and ESG risks in investments
Trends and national and international objectives
- Investors' attention to ESG aspects and to the measurement of the sustainability of investments, also as tools to combat climate change
- Customer satisfaction in the management of assets by financial operators
- Integration of ESG risk factors in the management of investments and insurance activities
- Reduction in the propensity of the private sectors to save
Risks and Opportunities
- Proximity to customers and simplifying operations
- Innovation in products and service models
- IT risk
- Unfair commercial practices
Trends and national and international objectives
- Stabilising the consumer habits of savers
- Operational continuity and customer satisfaction
- Re-orienting financial system towards an offer that incorporates the ESG criteria
Risks and Opportunities
- Financial inclusion
- Supporting SMEs
- Management of reputational and ESG risks in financing
Trends and national and international objectives
- Increasing credit and consumption
- Raising the average level of financial education also in terms of sustainability
- Integration of ESG risk factors in loans management
- Measures to eradicate poverty
Risks and Opportunities
- Enhancing the brand
- Playing a leading role in society to spread the culture of sustainability
- Promotion and measurement of initiatives with a high social impact
- Investments in controversial sectors and reputational risk
Trends and national and international objectives
- Importance of communication in sustainable finance
- Social and economic development of local communities
- Strenghtening cooperation to achieve global development goals
Risks and Opportunities
- Talent acquisition
- Investments in training
- Diversity management
Trends and national and international objectives
- Incentive of the banking consultant's proactivity for the dissemenination of ESG products
- ESG criteria in the incentive plans and inclusion of employees
- Gender diversity and equality of treatment
Risks and Opportunities
- Employment
- Labour law risks
Trends and national and international objectives
- Recovery in employment
- Consultations and inclusion of employees
Risks and Opportunities
- Company welfare
- Work-life balance and flexibility
- Management of risks for health and safety of employees
Trends and national and international objectives
- Company Climate
Risks and Opportunities
- Risks linked to climate change
- Management of reputational and ESG risks in financing
Trends and national and international objectives
- Supporting the growth of demand and supply of green products and services
- Increase in the green competitiveness of Italian businesses
- Transition towards a sustainable economy through a collaborative network and the promotion of circular development models
- Supporting financing for environmental projects
- Identification, management and reporting of climate risks, promoted by the TCFD
- Promotion of actions aimed at mitigation and adaptation to climate change
Risks and Opportunities
- Protecting operations in risk situations
- Reducing company costs
- Risks linked to climate change
Trends and national and international objectives
- Controlling and reporting greenhouse gas emissions
- Responsible use of energy and natural resources
- Waste management
- Clean and accessible energy and water
- Promotion of concrete measures for climate
The topics with high value on both sides of the matrix are those on which the Group has mainly focused its attention in 2019, for which the Consolidated Non-financial Statement reports detailed correlated topics, management methods, significant indicators and relations with progress of the Business Plan.
Relations with suppliers do not qualify as material issues, but Intesa Sanpaolo recognises their high social and environmental value and therefore provides detailed disclosures on the website and, as regards the Community, in single-issue papers.
The analisys of "material" issues in the wider context of sustainability.
In order to highlight how Group's activities affect on the social, economic and environmental conditions of the local, regional and global environment in which it operates, a concentric shape is presented, that shows the seven macrothemes "material" in relation to:
- risks and opportunities for each theme that might have transversal impacts on strategies and on Intesa Sanpaolo business in the medium and long term
- positive impacts that could generate shared value in the long term that for the Group, the environment and society in general.
| Documents |
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| Consolidated Non-financial Statement 2019 |
Last updated 21 May 2020 at 12:37:17
