Financial inclusion and supporting production
Inclusion and care
to support
the sustainable development of the country
Intesa Sanpaolo wants to play a decisive role by aiming at an increasingly important and priority sustainability goal: to increase social cohesion. Financial inclusion, access to credit and support to production are the milestones of our commitment.
The 2022-20025 Business Plan has among its ESG pillar the support for financial inclusion through social credit. Among the various projects, credit to the third sector, direct support to people who cannot access credit through traditional financial channels with Fund for Impact, credit for urban regeneration and credit to vulnerable people
Intesa Sanpaolo is strongly committed to social inclusion, a crucial factor with a view to a fair and inclusive transition.
Main targets and results*
€141.8bn credit granted
medium/long-term to the real economy, objective €328bn 2022-2025
€20.4bn social lending
and urban regeneration 2022-2024**. Objective €25bn new loans to support nonprofit businesses and vulnerable and young people
€110m made available
with fund For Impact in 2024
* Data highlighted referred to 2022-2025 Business Plan and, where not otherwise stated, are data as at 31.12.2023
** 2024 does not include, in line with the new classification rules, green loans disbursed to young people included in 2022 and 2023 data
Highlights
The results (July 2020-December 2023) of the social impact assessment of the "per Merito" loans, dedicated to supporting university students, and mamma@work, designed for working mothers.
The results of the social and environmental impact of 662 initiatives promoted by non-profit organizations and financed with 189 million euro by Intesa Sanpaolo during 2023.
Read moreFinancial inclusion: discover all the objectives and the results
| Objective 2022-2025 Business Plan |
Description | Results as at 30.12.2023 (where not specified) |
| Medium/long-term credit granted to the real economy | Disbursment of €328bn of which €285bn in Italy (cumulative value 2022-2025) | €60.4bn of which €40.3bn in Italy |
| Financial inclusion and supporting production | Social lending: New loans to support nonprofit businesses and vulnerable and young people for €25bn | €5.5bn disbursed1, equal to 9.1% of total loans |
Loans to the Third Sector |
€252m loans were granted in support of non-profit organisations | |
| Fund for Impact for direct support to people who are unable to access credit through the traditional channels | ||
| New lending for urban regeneration to finance a dedicated program | Commitments made to the tune of over €639m of new loans to support investments in housing, sustainable services and infrastructure, in addition to the most important urban regeneration initiatives currently underway in Italy. | |
| Social bond | In May 2023, Intesa Sanpaolo successfully placed a new Senior Preferred Social issue aimed at the sterling market, for a nominal amount of 750 million with maturity in May 2033. The order book closed at more than 1.6 billion and proved to be the largest ever achieved by an Italian bank issuer on this market | |
Enhancing the quality of service levels |
Enhancing the quality of service levels | NPS Retail: 28; NPS Exclusive: 22; NPS Corporate: 22; NPS Third Sector: 31; NPS Agribusiness: 18. In 2023, the survey consisted of about 590,000 responses from Retail customers, 110,000 responses from Exclusive customers, 65,000 responses from Corporate customers, 11,000 responses from Third Sector customers and 17,000 responses from Agribusiness customers |
1 Reporting follows the Rules for the classification of credit products and sustainable lending transactions approved by the Group at the end of 2022 and, in addition, the support loans provided in the event of natural disasters and for urban regeneration. It also includes ~750 million euro of green loans provided in 2023 to young people.
Example of projects
Intesa Sanpaolo strengthens its commitment to citizens who would find it difficult to access credit according to conventional criteria with three new initiatives implemented through the Fund for Impact.
A new edition of Intesa Sanpaolo's ELITE Lounge, a programme of training and support for small and medium-sized enterprises in their growth and access to private and public capital markets, is now under way.
Read moreActions and insights on the challenges of education and financial inclusion and support for the economy
Supporting vulnerable people
Projects and initiatives to semplify the access to credit for vulnerable individuals.
Supporting production
The key role of Intesa Sanpaolo in supporting the economic development of the area.
Supporting the Third Sector
The offer dedicated to Third Sector organizations
Financial education
A relevant Intesa Sanpaolo's commitment to promote financial awareness.
Documents and indicators
Documents relating to reporting about our customer's support are available below.
| Documents | |
| Consolidated Non-financial Statement 2023: | |
| Quality of service and customer satisfaction | |
| Innovation, digital transformation and cybersecurity | |
| Financial inclusion and supporting production | |
| Sustainable investments and insurance | |
| Customer indicators - pdf | |
| Consolidated Non-financial Statement 2022: | |
| Quality of service and customer satisfaction | |
| Innovation, digital transformation and cybersecurity | |
| Financial inclusion and supporting production | |
| Sustainable investments and insurance | |
| Customer indicators - pdf | |
| Customer indicators - excel | |
Last updated 10 February 2025 at 09:38:32
