UN's Sustainable Development Goals (SDGs)

Main actions in 2021:

•  approximately 460 million euro was granted to support social enterprises and the third sector
  
• approximately 14 million euro to support over 800 projects carried out by non-profit organisations
  
• approximately 112 million euro was granted for microcredit or anti-usury projects, in Italy and abroad
  
• Intesa Sanpaolo Programme for disadvantaged people, which has allowed between 2018-2021, for 24.8 million meals, more than 1.5 million beds, 296,250 medicines and 249,200 items of clothing to be offered.
  

Main objectives:

• Scale-up the “Cibo e Riparo per le persone in difficoltà” (Food and Shelter for disadvantaged people) initiative by allocating funds for 10,000 meals a day, 6,000 dormitory beds a month and 3,000 medicines and clothes a month within 2021
• Intesa Sanpaolo Fund for Impact which will enable the disbursement of loans totalling 1.25 billion euro (with an increase in lending capacity to around 1.5 billion euro following the acquisition of UBI Banca) over the 2018-2021 period to sections of society who find it hard to access credit despite their potential.
  

Main 2021 actions:

• cash contribution to the community:  ~80.5 million euro in total, 40.1% of which for art and culture and 21.1% for social solidarity
• free extension of Intesa Sanpaolo health insurance policy coverage to include COVID-19
• flexible working extended to ~78,000 employees
  
• Health and safety training: ~195,000 hours provided to ~37,000 employees in 2021
• over 1,700 accesses to the Consultation and Support psychological support service in 2021
• In collaboration with Intesa Sanpaolo RBM Salute, a rapid antigen test campaign was conducted with geographical coverage in 24 Group offices, from January to June 2021, which involved 26,000 employees
• In 2021 the Group health fund assisted 210,000 people with ~152 million euro of intermediate healthcare services net of excesses

Main objectives:

• active commitment to supporting the health service during the health emergency
• guarantee of safe working conditions and business continuity for Group’s people and customers
• support for well-being (People Care and Personnel Services) and flexibility programmes (24,000 workers working remotely in 2021).

Main actions in 2021:

• approximately 12.8 million hours of training provided to our people (~46 million in the 2018-2021 four-year period)
  
• with “per Merito”, the first unsecured credit line dedicated to all university students residing in Italy who study in Italian and foreign universities:  ~71 million euro to be disbursed in 2021. In august XME StudioStation has been launched, a loan to support distance learning (~1.7 million euro since its launch).
• Giovani e Lavoro programme, created in collaboration with Generation Italy, a job orientation project involving 2,000 companies and training 2,200 students since the beginning of the program
• we have been the main sponsor of the Generation4Universities project, developed by Generation and McKinsey & Company, aimed at helping final year students to start a successful professional career. The program, which ended in July, involved 70 students from 31 universities and 18 leading Italian companies as potential employers.

Main objectives:

• 1 billion euro of investments in training and learning for employees, with the provision of around 46 million hours of training in the 2018-2021 period
• Continuation of “per Merito” initiative and of the partnership with Generation 

Main actions in 2021:

• Mamma@work: new subsidised loan to support working mothers financially following maternity (~0.8 million euro granted in 2021; ~1 million euro since launch)
• Rules for combating sexual harassment were issued
  
• The D&I Control Room was launched
  
• Extended to more than 2,100 managers (1,200 in 2020), the Diversity & Inclusion objective, KPI that takes into account the achievement of the commitments on gender equality expressed in line with the Diversity & Inclusion Principles of the Group
• Support to female entrepreneurship with Business Gemma that allowed to disbursed 67 loans, making a total of 3.2 million euro.

Main objectives:

• Dedicated initiatives to fully ensure diversity and inclusion are promoted.

Main actions in 2021:

• Disbursment of approximately 6.1 billion euro to the green economy
• Green Bond for € 1.25 billion dedicated to Green mortgages granted for the construction or purchase of energy-efficient properties has been issued
• Electricity from renewable sources purchased equal to 88% of the total purchased by the Group

Main objectives:

• An increase in the use of renewable energy sources, from 76% at the end of 2012 to 81% by the end of 2022.

Main actions in 2021:

• 77billion euro in new medium/long-term loans was disbursed to families and businesses, 66 billion euro of which in Italy and around 55 billion euro of which to households and SMEs. Over 20.6 billion euro are loans with a high social impact (26.6% of the total), ~14 billion euro of which under the Liquidity Decree to support production during the health emergency
• 10 billion euro in new credit facilities to boost ~2,500 Italian supply chains through the enhancement of the Sviluppo Filiere Programme
• Intesa Sanpaolo strengthened its ESG offering in asset management through the launch of new sustainable funds, equal to 58% of the total number of new funds
• Employment protection with 5,000 people retrained and reassigned to priority activities in 2018-2021 period
  
• Development of internal talents trough the International Talent Program (320 Talent in 2021)
  
• Group satisfaction index of 79% in climate survey conducted in 2021

Main objectives:

• New medium- to long-term loans disbursed to the real economy and totalling around 250 billion euro
• Hiring of at least 1,650 people in the 2018-2021 period to support the growth of the core business and facilitate generational change, and reassignment of excess capacity (5,000 people) into new high-value added initiative
• Support for well-being and valuing of people (24,000 employees to participate to flexible work)
• Talent enhancement (International Talent Program will involve 500 resources by 2021)

Main actions in 2021:

• around 12.9 million multichannel customers equal to ~96% of customers
• around 163.6 million digital transactions (+13% vs 2020);
• around 3.6 million digital sales (+76% vs 2020);
• around 47.4 million digital payments (+122% vs 2020);
• around 76% of activities digitised (60% in 2020).
• Supporting production and innovation, Intesa Sanpaolo Innovation Center has developed start-up enhancement programs in 2021 780 start-ups were analysed
• (~3,420 since 2018) in 7 acceleration programs with 209 assisted start-ups (~600 since 2018) which were presented to selected investors. 
• In October 2021, Intesa Sanpaolo launched Digital Loans (D-Loans) to improve
• enterprise digitalisation (1.1 million euro disbursed since launch).

Main objectives:

• 2.8 billion euro of investments in 2018–2021 to complete the digital transformation
• 70% of activities digitized in 2021 (10% in 2017)

Main actions in 2021:

• The projects to encourage the inclusion of people with intellectual disabilities and people diagnosed with autism or autism spectrum disorder, continued
  
• The commitment to the issue of dyslexia continued: in December 2018 Intesa Sanpaolo was the first bank in Italy to be certified Dyslexia Friendly
• In the context of the Fund for Impact: Mamma@work, a subsidised loan to reconcile motherhood and work; “per avere Cura”, a loan intended for families with members that are not self-sufficient; “per Crescere”, a credit line for parents with school-age children; support initiative for working mothers in India.

Main objectives:

• Launch of dedicated initiatives to fully promote diversity and inclusion (e.g. gender, age, nationality, religion, personal and social conditions)
• Intesa Sanpaolo Fund for Impact, which will enable the disbursement of loans totalling 1.5 billion euro over  the 2018-2021 period to sections of society who find it hard to access credit despite their potential.

Main actions in 2021:

• Promotion of culture for social cohesion: during the year the two building sites progressed considerably for the construction of the new museums in Turin and Naples. During the opening period, from the end of April 2021, Gallerie d’Italia recorded a total of ~145,000 visitors. 166 works of art from owned collections were put on display in 44 temporary exhibitions in national and international museums.
• Products and services for Retail customers: the Bank supports green projects of Retail customers; including: Green - Mutuo Domus: a subsidised mortgage loan for the purchase, construction or redevelopment of a residential property in Italy to ensure a high energy class; EeMAP (Energy efficient Mortgages Action Plan) project, a European initiative that aims to create energy efficient mortgages, with a view to encouraging the redevelopment of buildings and the purchase of highly efficient properties.

Main objectives:

• Proactive management of the Group’s artistic, cultural and historical heritage and promotion of art and culture in Italy and abroad

Main actions in 2021:

• Circular Economy development: we have allocated a credit fund of up to 6 billion euro for the period 2018-2021, aimed at companies that adopt the circular model in innovative ways, giving them the best conditions of access to credit. The criteria for investing in Circular Economy were defined together with the Ellen MacArthur Foundation. Since the launch of the credit plafond, 7.7 billion euro has been disbursed (including 1.2 billion euro of Green Mortgages to retail customers), 5.5 billion euro of which in 2021
• Launched in collaboration with Fondazione Cariplo, the Circular Economy Lab with the goal of supporting and assisting the transformation of the Italian economic system, accelerating the transition to the Circular Economy
• March 2022 saw the publication of the new Green Bond Report on the use of the proceeds of the four Green Bonds issued to date and their relative environmental benefits at portfolio level for each of the green categories; 5.5 million tonnes of CO2eq emissions were avoided in total
• In June 2021, the Intesa Sanpaolo Group updated its Green Banking Procurement rules defining, further to the previous criteria already applied, additional minimum sustainability requirements for purchases of paper, stationery, toner cartridges, electricity and office equipment, as well as for the redevelopment of real estate.

Main objectives:

• Allocation of a dedicated plafond and launch of an investment fund for the Circular Economy.

Main actions in 2021:

• Goal of achieving net-zero emissions by 2050 with reference to both its own emissions and those relating to the loan and investment portfolio has been set, for asset management and the insurance business, and adhered to all the net-zero  credit, investment and insurance alliances
• The Multi-Year Environmental Sustainability Plan – the Climate Change Action Plan – with targets for 2022 and 2037 has been updated in 2020. These are the main results obtained in 2021:
  •    33% reduction was achieved in absolute emissions linked to energy consumption (direct and indirect)
  • the target, revised in 2020, of purchasing electricity from renewable sources equal to 89% by the end of 2022 has almost been met (~88% of renewable electricity purchased out of total purchases in 2021)
  • the target of maintaining electricity production levels from photovoltaic energy over 1,000 MWh per year has been met 
  • Scope1 + Scope2 greenhouse gas emissions decreased by 4% at the global level
• Loans for the Green and Circular Economy were disbursed amounting to about 8.7 billion euro, equal to 11.2% of total loans (2.9% in 2020)
• With reference to the Circular Economy credit plafond, 5.5 billion euro was disbursed in 2021 (7.7 billion euro disbursed since the launch of the plafond)
• In July 2020 Intesa Sanpaolo allocated a credit plafond of 2 billion euro for S-Loan (~1.3 billion euro granted since launch, of which ~1.2 billion euro in 2021) designed to help SMEs finance projects aimed at improving their sustainability profile.

Main objectives:

• Support for the Green and Circular Economy and the ecological transition of companies, for which 76 billion euro of loans were made available over the time horizon of the National Recovery and Resilience Plan (out of a total of over 400 billion euro for businesses and households to support the NRRP)
• The Climate Change Action Plan, Intesa Sanpaolo’s Multi-Year Environmental Sustainability Plan, envisages a reduction of 37% in CO2  emissions in the 2012-2022 period.

Main actions in 2021:

• The Anti-corruption Guidelines, updated by the Board of Directors in March 2020, define the Group’s commitment to comply with the regulatory provisions aimed at combating corruption in all its forms
• The Group continued to verify the consistency of the detailed internal regulations with the general principles defined in the Anti-corruption Guidelines. The activities of the multi-year programme for the overall review and strengthening of anti-money laundering, embargoes, anti-terrorism and anti-corruption controls at Group level (ENIF Programme - Enabling Integrated Anti Financial Crime) also continued
• In April 2021 Intesa Sanpaolo obtained confirmation of the ISO 37001 Anti- bribery Management System certification, following the second and last annual audit process by the competent certification company
•  In 2021, training to prevent corruption and money laundering involved ~75,900 employees for a total of ~248,700 hours provided

Main objectives:

• Ongoing verification of the consistency of internal regulations with the Anti-corruption Guidelines and the Antibribery Management System.

Main actions in 2021:

• Intesa Sanpaolo participates in numerous initiatives/partnerships that support and contribute to the achievement of the SDGs and are linked to issues relevant to the Group’s strategy and its stakeholders.