UN's Sustainable Development Goals (SDGs)

Main actions in 2022:

• in 2022, the total monetary contribution to the community came in at ~96.5 million euro, 15.8% of which for social solidarity reasons, 14.4% for economic development and 11.3% for addressing civil and humanitarian emergencies
• Food and shelter for the needy project: over 21.3 million actions were carried out with ~15.9 million meals, over 2.2 million dormitories/beds, ~3 million medical prescriptions and 264,000 items of clothing 
• 9 billion euro was allocated to social lending
• a total of 339 million euro of loans was disbursed in support of non-profit organisations
• ~53 million euro was allocated to support the needs of individuals and families to ensure wider and more sustainable access to credit, with dedicated programmes
• in 2022, the planning of an initiative to promote the development of social housing and beds for students and the elderly was completed
• ~15.7 million euro was granted through Intesa Sanpaolo’s Charity
• allowance to support 750 projects carried out by non-profit organisations, with 99% of resources allocated to measures to assist more vulnerable sections of society (>70% target amply exceeded)

Main objectives:

• new loans to support non-profit businesses and vulnerable and young people for 25 billion euro
• support for people in need with around 50 million actions (meals, beds, medicines and items of clothing) and the expansion of the “Cibo e riparo per i bisognosi” programme
• project to promote the development of 6,000-8,000 social housing units and beds for students.
• Fund for Impact, which permits the disbursement of loans to sections of society who find it hard to access credit despite their potential.
• significant ESG commitment, with a world-class position in Social Impact.

Main 2022 actions:

• monetary contributions to the community amounted to ~96.5 million euro, 38.4% of which for art and culture and 3.8% for healthcare 
• in 2022 within the perimeter of territorial locations of Intesa Sanpaolo in Italy there were 9 completed and 5 attempted robberies, compared to 1 completed and 3 attempted robberies in 2021
• over 3,300 accesses to the Consultation and Support psychological assistance service in 2022
• Carelab platform: used by over 70% of Group people in Italy with over 700,000 accesses 
• the Group health fund assisted around 246,000 people with ~170 million euro of covered healthcare services net of excesses
• flexible work (74,000 people enabled)
• a new organisational framework has been set up that provides greater flexibility in terms of daily work schedule, and the introduction of a fourday working week on a voluntary basis with no change in remuneration

Main objectives:

• large-scale employee well-being and health and safety initiatives (e.g. new office spaces, gyms, healthy food, business travel safety)
• continuous focus on the safety of customers and employees
• Welfare promotion.

Main actions in 2022:

• the Group’s training solutions prioritised digital channels with quick, simple and interactive forms of participation, providing around 12.6 million hours of training in 2022, 11.3 million of which in digital form (~50 million in 2022-2025)
• ESG training accounted for approximately 13% of total training. Almost 87,000 Group’s people (92% of the total) received over 640,000 ESG training hours, with over 5 million accessed content on digital platforms
• Activities continued to develop digital training activities dedicated to businesses through the Skills4Capital training platform, with the goal of supporting the growth of businesses, developing skills and taking advantage of the opportunities that arise in a continuously evolving market
• Skills4ESG was designed, an initiative aimed at raising awareness of ESG issues via a customer portal, a single access point for ESG training topics
• the first 8 ESG Workshops were activated (in Venice, Padua, Brescia, Bergamo, Cuneo, Bari-Taranto, Rome, Naples-Palermo), physical and virtual meeting places to support SMEs in their approach to sustainability and an evolution of the advisory services provided by the partners (e.g. Circularity, Nativa, CE Labs and others)
• the second edition of the higher education course at the Gallerie d’Italia academy for young managers of cultural assets took place in 2022 (30 students, 8 scholarships, 60 teachers, 162 hours of lessons)
• the Gallerie d’Italia organised free educational activities including 1,550 educational workshops attended by around 33,000 students; 260 programmes designed for vulnerable audiences attended by 3,680 people affected by disability and social hardship
• monetary contributions to the community came in at ~96.5 million euro, 10.5% of which for teaching and research
• Intesa Sanpaolo collaborates with over 60 Italian and international universities (in particular Oxford and Cambridge
• The “Giovani e Lavoro” (Youth and Work) Programme, in partnership with Generation Italy, is geared towards the training and placement of 5,000 young people in the Italian employment market (3,000 in 2022-2025): over 7,500 young people (aged 18-29) submitted their applications in 2022 (over 31,500 since 2019); over 1,650 students were interviewed and over 770 trained/being trained through 30 courses in 2022 (over 6,800 students interviewed and around 3,000 students trained/being trained since 2019)
• Intesa Sanpaolo is the main sponsor of the “Generation4Universities” project, developed by Generation and McKinsey & Company, aimed at helping students in their last year of university to embark on successful professional careers. The programme that finished in July involved 100 students from 36 universities and 31 leading Italian companies as potential employers. As at 31 December, 54 internships were already up and running (5 at Intesa Sanpaolo)
• P-Tech, initiative in partnerships con IBM, aims to provide young professionals with training in the area of new digital skills
• Launch of the “School4life” project with careers guidance for young people who may risk dropping out from school. Intesa Sanpaolo has chosen to deliver its educational offer to more than 850 pupils in 14 middle schools
• “Per Merito”, the first unsecured credit line dedicated to all university
• students resident in Italy, studying in Italy or abroad, enabled ~51 million euro to be disbursed in 2022
• XME StudioStation, a loan to support distance learning, made it possible to disburse ~1.8 million euro in 2022

Main objectives:

• Creation of a unique ecosystem of expertise in line with the development of the Bank via ~50 million hours of training in 2022-2025
• 100% of Group people trained in ESG by 2025
• supporting training and access to the Italian labour market for 3,000 young people in 2022-2025 through the Giovani e Lavoro programme
• Fund for Impact, which permits the disbursement of loans to sections of society who find it hard to access credit despite their potential
• support to SMEs/Corporate customers in achieving their sustainability objectives by increasing the specialised advisory services provided through the activation of at least one ESG Workshop in each Regional Governance Centre by 2025 and ~100 dedicated ESG specialists
• ongoing commitment to culture through the promotion of the Group’s heritage

Main actions in 2022:

• constant breakdown by category and gender with respect to the total population. There are almost 15,000 female managers (executives and middle managers) in the Group, representing 29.1% of all female employees. Women managers account for 39.4% of all managerial staff (38.8% in 2021)
• 60% of candidates were appointed to senior positions (first and second level reporting below the CEO) during 2022
• the gender equality certification was obtained according to the criteria set out in the NRRP
• the managerial discussion process on Inclusive Leadership issues aimed at people with roles of responsibility was completed (involving more than 6,600 people
• the collaboration with Valore D, a business association that promotes diversity and female talent and leadership for the growth of companies and the country, continued
• to support women to take up STEM careers, 8 scholarships were awarded as part of the Girls@Polimi programme to actively contribute to attracting more female students to technical-scientific faculties
• Mamma@work, a highly subsidised loan launched in July 2020 to help mothers of young children balance motherhood and work commitments continued (~1.2 million euro granted in 2022)
• the Business Gemma loan supports businesses run by women and selfemployed women, benefitting free of charge from the guarantee of the special section of the SME Fund for Women’s Entrepreneurship. In 2022, 100 loans were disbursed for a total of 3.6 million euro
• S-Loan Diversity to encourage and promote gender equality and the role of women in the socioeconomic context

Main objectives:

• Launch of dedicated initiatives to ensure diversity and inclusion are fully promoted
• 50 new female appointments to senior positions in 2022-2025
• Fund for Impact, which allows the disbursement of loans to sections of society who find it hard to access credit despite their potential

Main actions in 2022:

• ~6.3 billion euro of green and circular loans was disbursed, the equivalent of 7.7% of all loans granted. The main products included Green mortgages (over 2.6 billion euro disbursed)
• 420 projects for an amount of 9.1 billion euro were assessed and validated, 4.7 billion euro in 230 transactions were granted (of which 2.6 billion euro related to green finance), and 3.1 billion euro disbursed (of which 2.2 billion euro related to green finance)
• In September 2022, Intesa Sanpaolo placed a Green Bond with a nominal amount of 1 billion euro, in line with the new Green, Social and Sustainability Bond Framework published in 2022, the revenues of which are allocated to all green categories included in said framework. Total green issues amounted to 3.5 billion euro and, thanks to the latest issue, the Green Bond Ratio, i.e. the percentage of green bonds outstanding at year end, came in at ~8.9%
• ~91% renewable energy purchased versus total purchases in 2022. The Group itself produced 1,344 MWh of energy from renewable photovoltaic sources.

• customer support through the ESG/climate transition
• 8 billion euro credit plafond for the circular economy
• further boost to sustainable credit for retail customers with special emphasis on the ecological transition: 12 billion euro of green loans to individuals
• 100% renewable electricity at Group level in 2030 (level already reached in Italy in 2021)
• maintenance of electricity production levels from photovoltaic energy.

Main actions in 2022:

• the Group made available a total amount of over 400 billion euro in terms of new medium/long-term loans for businesses and households in the 2021-2026 period, in conjunction with the launch of the National Recovery and Resilience Plan (NRPP)
• approximately 81 billion euro of new medium-to-long-term lending was disbursed, with around 58 billion euro in Italy, around 52 billion euro of which to households and small- and medium-sized enterprises
• in 2022 the Group facilitated the return from non-performing to performing status of around 4,000 Italian companies (over 137,000 since 2014), retaining about 20,000 jobs (690,000 since 2014)
• an offer is being developed to support the sustainable evolution of the supply chains, with the engagement of the chain leader and the suppliers to improve their sustainability profile. At the end of December 2022, there were around 830 participating lead companies with potentially over 19,600 suppliers and a workforce of over 112,000 employees
• the Bank continued to disburse loans under the SME Initiative, an initiative promoted by the European Investment Fund (EIF), providing credit at subsidised rates for investment projects of companies operating in the Southern regions of Italy
• Intesa Sanpaolo committed itself to strengthening its ESG offer in the area of Asset Management through the launch of new sustainable funds: at the end of 2022, its sustainable assets under management amounted to around 110 billion euro, over 54% of total assets under management (Eurizon perimeter - funds pursuant to Articles 8 and 9 of the SFDR 2088). Fideuram offers 81 funds classified pursuant to Articles 8 and 9 of SFDR for a total amount of 26.6 billion euro of assets (61% of total assets under management), a sharp increase compared to 3 billion euro in 2021
• around 1,300 professionals were hired in 2021 and 2022. The Group’s employment policies also include the recruitment of new staff under a mixed contract (over 770 people employed at the end of 2022)
• in line with the Group strategy, the reallocation and upskilling of resources focused on priority initiatives with high added value for the Bank. In detail, in 2022 these activities involved ~2,000 people and were mainly connected with the Plan’s priority initiatives
• over 140 Group people finished their International Talent Program development path while another ~180 resources are still busy finishing theirs; 170 new talents were selected to begin the programme by 1Q23 (150 internal colleagues and 20 from outside the company). In addition, ~430 key people were identified among Middle Management for dedicated development and training initiatives

Main objectives:

• ~328 billion euro of new mediumto-long-term lending provided to the real economy, of which 285 billion euro in Italy (cumulative value 2022-2025)
• hiring of ~4,600 professionals in 2022-2025
• programme to reallocate/reskill ~8,000 Group people to distribute excess capacity to the priorities of the Business Plan. “Future leaders” programme targeting ~1,000 talents and key people at Group level
• strengthening of the ESG offering in Asset management : growth of assets under management invested in ESG products to 156 billion euro in 2025 from 110 billion euro in 2021, increasing their level as a proportion of total assets under management from 46% to 60%.

Main actions in 2022:

• in 2022, the new Isybank Digital Bank was up and running: “Domain Isy Tech” Delivery Unit already operational with ~ 340 dedicated specialists, contract with Thought Machine finalised and technology master plan defined. The offer structure and functionalities of Isybank were defined 
• re-insourcing IT capabilities by hiring ~2,000 resources over the period of the Plan
• The Intesa Sanpaolo mobile app was named “Overall Digital Experience Leader” by Forrester, ranking first among all banking apps in the EMEA area. It is a gateway used by over 12 million multi-channel customers, with around 1.5 billion logins and 146 million transactions a year, and supports the purchase of products and services on the Group’s digital channels, which account for almost 40% of Banca dei Territori’s total sales.
• as part of the agreement signed with TIM and Google, activities began to develop the Google Cloud Platform in Italy, a project aimed at providing Intesa Sanpaolo with Google cloud services on TIM’s Italian Data Centres that will meet the highest international security and information confidentiality standards
• carried out 201 innovation projects via the Intesa Sanpaolo Innovation Center
• launched 7 projects in the field of neuroscience and artificial intelligence and robotics (14 ongoing)
• promoted initiatives for the growth of start-ups and the development of innovation ecosystems, currently ongoing in 4 cities (Turin, Florence,
• Naples, Venice)
• invested 54 million euro in start-ups via NEVA SGR
• the Bank committed to around 616 million euro of new loans to support investments in student housing, sustainable services and infrastructure, in addition to the most important urban regeneration initiatives currently underway in Italy

Main objectives:

• structural cost reduction, enabled by technology: 2 billion euro of cost savings despite 5 billion euro of investments in technology and growth
• creation of a new Digital Bank to effectively serve a significant portion of Intesa Sanpaolo customers who do not visit branches: 4 million customers
• promoting innovation through: - around 800 projects in 2022-2025, 70% more than in 2018-2021; - 100 million euro of NEVA SGR investments in start-ups

Main actions in 2022:

• The activities of the D&I Control Room continued, for the monitoring of the commitments on gender equity defined in the Diversity & Inclusion Principles - monitoring also extended to the “fifth commitment”, defined in the 2022-2025 Business Plan, relating to promotions in the senior leader cluster
• a mandatory course on the topic combating sexual harassment, aimed at the entire Group, was organised in 2022. A listening and psychological support and legal information service dedicated to the victims of sexual harassment was provided in 2022 as well, which can be accessed free of charge and is managed by external professionals
• collaboration started with ISPROUD, the Group’s first community of employees, which now includes more than 400 LGBTQ+ people and allies
• the managerial discussion process on Inclusive Leadership issues aimed at people with roles of responsibility was completed (involving more than 6,600 people
• Mamma@work, a subsidised loan to reconcile motherhood and work; “per avere Cura”, a loan intended for families with members that are not self-sufficient; “per Crescere”, a credit line for parents with school-age children; support initiative for working mothers in India

Main objectives:

• promotion of an inclusive and diverse environment thanks to a set of dedicated initiatives and a focus on gender equality
• ~50% of women in new appointments to senior positions (1-2 organisational levels below the Managing Director and CEO)
• Fund for Impact, which allows the disbursement of loans to sections of society who find it hard to access credit despite their potential.

Main actions in 2022:

• the monetary contribution to the dimension of Art and Culture in 2022 amounted to over 37 million euro
• opening of two museums in 2022 thanks to two major architectural transformation works on historical buildings owned in Turin and Naples, increasing the number of Group museum sites to 4
• the Gallerie d’Italia welcomed about 480,000 visitors (free admission for under the age of 18). In addition, 1,550 workshops were held for schools (around 33,000 students) and 260 programmes were organised for vulnerable audiences (around 3,680 participants), all of which were free of charge. 815 courses for adults and 300 cultural initiatives (around 30,000 participants)
• 277 works of art from the collections owned by the Bank on loan to 61 temporary exhibitions in national and international venues
• the second edition of the Executive Course for young managers of cultural assets was held (30 students, 8 scholarships, 60 teachers, 162 hours of lessons)
• partnerships were developed with institutions and museums across Italy In 2022 the Bank launched the Sharing Energy Project, to combat energy poverty, for the creation of Solidarity Energy Communities promoted by Third Sector Entities. The first two experiments were conducted by the Fondazione di Comunità di San Gennaro (Naples) and the Fondazione di Comunità di Messina
• the partnership with the FAI (the Italian Environmental Fund) continued for the 11th edition of “I Luoghi del Cuore”; the initiative, saw Intesa Sanpaolo support 139 restoration and improvement projects in 19 regions, triggering a series of virtuous actions in the areas involved
• Green - Mutuo Domus: a subsidised mortgage loan for the purchase, construction or redevelopment of a residential property in Italy to ensure a high energy class. In 2022, around 15,650 green mortgages of a total value of approximately 2.6 billion euro were issued.
• EeMAP (Energy efficient Mortgages Action Plan) project, a European initiative that aims to create energy efficient mortgages, with a view to encouraging the redevelopment of buildings and the purchase of highly efficient properties
• the Bank committed to around 616 million euro of new loans to support investments in student housing, sustainable services and infrastructure, in addition to the most important urban regeneration initiatives currently underway in Italy

Main objectives:

• ongoing commitment to culture through: - the promotion of the Group’s heritage through the expansion of the Gallerie d’Italia exhibition space; partnership with museums and national and international public/private institutions; sponsorship of cultural activities and events;  contribution to protecting Italy’s artistic heritage.
• project to promote the development of 6,000-8,000 social housing units and beds for students
• 12 billion euro of new Green loans to individuals

Main actions in 2022:

• Circular Economy: continuation of the collaboration with the Ellen MacArthur Foundation, of which Intesa Sanpaolo is Strategic Partner, with a new 3-year agreement for the 2022-2024 period
• the Intesa Sanpaolo’s commitment to innovatively redefining its business strategies, ensuring financial support for investments to facilitate the redesign of the industrial system, was confirmed as a strategic objective in the 2022-2025 Business Plan
• the Bank made 8 billion euro of credit lines available to the circular economy: in 2022, 420 projects valued at 9.1 billion euro were assessed, 230 transactions worth 4.7 billion euro approved (of which 2.6 billion euro related to green finance), and 3.1 billion euro disbursed (2.2 billion euro of which related to green finance); the partnership with Cariplo Factory for the Circular Economy Lab was also renewed

Main objectives:

• New lending to support the ecological transition: 8 billion euro dedicated to the circular economy

Main actions in 2022:

• financed emissions: in February 2022 the intermediate reduction targets for 2030, aligned with Net-Zero, were published for the Oil&Gas, Power Generation, Automotive and coal mining sectors, covering over 60% of the financed emissions of the non-financial companies’ portfolio in the sectors identified by the NZBA
• in October 2022, Eurizon Capital SGR, Fideuram Asset Management SGR, Fideuram Asset Management Ireland and the Intesa Sanpaolo Vita Insurance Group published their first interim targets.
• the Group has drafted its first transition plan, respecting the requirements of the NZBA and following the indications of GFANZ (Glasgow Financial Alliance for Net Zero); the transition plan and the initial monitoring of the targets included in the Plan and relative to the NZBA are available in the TCFD Report
• results achieved in 2022 in relation to the Climate Change Action Plan: 
  • a 42% reduction in total emissions linked to energy consumption (direct and indirect with 2012 baseline) was achieved against a target of 36% for 2022
  • the target of purchasing 89% of electricity from renewable sources by the end of 2022 was met (91% of all electricity purchased comes from renewable sources)
  • taking account of the constraints and characteristics of its real estate assets, the target of maintaining electricity production levels from photovoltaic energy over 1,000 MWh per year has been met: in 2022, the Intesa Sanpaolo Group produced 1,344 MWh of its own electricity.
  •  furthermore, Scope1 + Scope2 greenhouse gas emissions decreased by 6% at the global level
• as part of the risk management framework, the governance of ESG risk factors is outlined in the various primary risk categories (credit risk, market risk, liquidity risk, operational risks and reputational risks) and develops in close integration with the oversight of reputational risks, enhancing the interconnections between these risk profiles. ESG risk, as the risk stemming from the potential negative impacts of a company or activity on the environment, people and communities, and also including risks related to corporate governance, may have impacts on profitability, on reputation and on credit quality and may entail legal consequences
• ~32 billion euro of the 76 billion euro of new credit available to support the green economy, circular economy and the ecological transition, as per the National Recovery and Resilience Plan 2021-2026, was disbursed
• ~6.3 billion euro of green and circular loans was disbursed, the equivalent of 7.7% of all loans granted. The main products included Green mortgages (over 2.6 billion euro disbursed)
• With regard to the Circular Economy credit plafond, 420 projects valued at 9.1 billion euro were assessed and validated in 2022; in addition, 230 transactions worth 4.7 billion euro were approved (of which 2.6 billion euro related to green finance) and 3.1 billion euro was disbursed (2.2 billion euro related to green finance)
• the range of S-Loan products dedicated to SMEs to finance projects aimed at improving their sustainability profile (5 product lines: S-Loan ESG, S-Loan Diversity, S-Loan Climate Change; S-Loan Agribusiness, and S-Loan Tourism). ~2.2 billion euro was disbursed in 2022 (~3.5 billion euro since their launch in July 2020). In March 2022, ISP won the Milano Finanza Banking Awards for its product S-Loan and for the ESG training platform dedicated to corporate customers (Skills4ESG).

• Carbon neutrality of own emissions by 2030
• Net Zero by 2050 with regard to both its own emissions and those relating to the loan and investment portfolios, asset management and the insurance business - with participation in the Net-Zero Banking Alliance (NZBA), the Net-Zero Asset Managers Initiative (NZAMI), the Net-Zero Asset Owner Alliance (NZAOA) and the Net-Zero Insurance Alliance (NZIA)
• support for the Green and Circular Economy and the ecological transition of companies, for which 76 billion euro of loans was made available over the time horizon of the National Recovery and Resilience Plan in 2021-2026 (out of a total of over 400 billion euro for businesses and households to support the NRRP), of which 8 billion euro dedicated to the circular economy
• 12 billion euro of new Green loans to individuals in the 2022-2025 Business Plan 
• new Own Emissions Plan to reduce direct emissions: 100% of electricity purchased from renewable sources; a reduction of at least 53% in Scope 1 and 2 Market-Based emissions compared with 2019. Remaining emissions at 2030 will be offset with specific projects.

Main actions in 2022:

• the Anti-corruption Guidelines, updated by the Board of Directors in March 2020, define the Group’s commitment to comply with the regulatory provisions aimed at combating corruption in all its forms
• on 21 April 2022, the Intesa Sanpaolo Board of Directors approved the updated Group Anti-Corruption Guidelines so as to require that market conditions are not applied to social and/or cultural initiatives, establishing principles of conduct and control that are similar to those applied to charities. There were continued checks on the consistency of the detailed internal regulations with the general principles set out in the Anti-Corruption Guidelines, in order to implement the necessary alignment, in addition to the analysis of the anti-corruption controls currently in place in the individual highest risk areas, in order to identify any strengthening measures. In particular, the process regulations regarding the disposal of non-performing loans, financial equity investments, management of real estate assets, and the recruitment and selection of employees in management positions were updated.
• obtained renewal of the UNI ISO 37001:2016 Anti-bribery management systems certification, with an expansion of the scope which includes Intesa Sanpaolo - as well as its international branches - the banking entities, and the main financial and insurance companies
• at Intesa Sanpaolo training on anti-corruption and anti-money laundering is mandatory and follows multi-year cycles, also according to local regulations. In 2022, 74,539 Group people (78.5% of the total) were provided with a total of 297,227 hours of training.

Main objectives:

• Ongoing verification of the consistency of internal regulations with the Anti-corruption Guidelines and the Antibribery Management System.

Main actions in 2022:

• Intesa Sanpaolo participates in numerous initiatives/partnerships that support and contribute to the achievement of the SDGs and are linked to issues relevant to the Group’s strategy and its stakeholders.