A bank of excellence in support of the real economy

We are the leading banking group in Italy in financial services for households and businesses, ranking among the top five groups in the euro area


Million customers in Italy and abroad


Branches in Italy and abroad


Billion euro of loans to customers


Milion euro in total assets


Employees in Italy and abroad

Intesa Sanpaolo: results as at 31 December 2023

The results for 2023 confirm that the Intesa Sanpaolo Group is able to generate sustainable profitability even in complex environments thanks to its well-diversified and resilient business model, with net income of €7.7bn driven by net interest income.

Intesa Sanpaolo is fully equipped to continue operating successfully in the future given the Group’s key strengths, notably resilient profitability, a solid capital position, the zero-NPL bank status, high flexibility in managing operating costs, and its leadership in Wealth Management, Protection & Advisory with around €100bn in customer financial assets identified(*) to fuel assets under management growth facilitated by declining interest rates. The exposure to Russia was further reduced: down by 82% (around €3bn) on end of June 2022 to 0.1% of the Group’s total customer loans.

The implementation of the 2022-2025 Business Plan is proceeding at full speed and the key industrial initiatives are well underway, with the prospect of net income in 2024 and 2025 to exceed €8bn.

Technology is a further key factor to succeed, generating additional contribution to 2025 gross income of around €500m, not envisaged in the 2022-2025 Business Plan(**):

  • - new cloud-native technological platform (isytech), already available to mass market retail customers with the recent launch of the digital bank, Isybank, and to be progressively extended to the entire Group: €2.8bn in IT investments already deployed and around 1,550 IT specialists already hired, with an additional contribution to 2025 gross income of around €150m, not envisaged in the Business Plan;
  • - new digital channels:
    • - Isybank, the Group’s digital bank with a lower-than-30% cost/income business model and around one million new customers by 2025 - with an additional contribution to gross income of around €200m by 2025 - not envisaged in the Business Plan: around 60,000 new non-Intesa Sanpaolo customers already acquired and around 300,000 Intesa Sanpaolo customers already migrated;
    • - Fideuram Direct, the digital Wealth Management platform for Private Banking, with around 150,000 customers in 2025 (around 20% of the current customer base of Fideuram): already around 71,000 customers and €2.65bn in assets under management at end of 2023;
  • - artificial intelligence, with around 150 Apps and 300 specialists in 2025 (already 77 Apps and around 150 specialists at end of 2023) and an additional contribution to 2025 gross income of around €100m, not envisaged in the Business Plan, not including potential upside from the adoption of Generative AI solutions.

Top-notch digital tools, distinctive advisory networks with over 16,000 people dedicated(***), fully owned product factories (asset management and insurance) and the Group’s €1,300bn in customer financial assets empower Intesa Sanpaolo with a unique set of enablers for revenue growth from Wealth Management, Protection & Advisory.

The solid performance of income statement and balance sheet in 2023 translated into significant value creation for all stakeholders, which is also grounded in the Group’s strong ESG commitment. Specifically:

  • - significant cash return to shareholders: proposal for total dividends of €5.4bn (€2.6bn interim dividends for 2023 paid in November 2023 and €2.8bn proposed remaining dividends for 2023 to be paid in May 2024) to be submitted to the Shareholders’ Meeting and intention to execute a buyback equal to around 55bps of Common Equity Tier 1 ratio as at 31 December 2023, to be launched in June 2024, subject to approvals from the ECB and the Shareholders’ Meeting;
  • - €4.6bn taxes generated and increased by around €1.4bn on 2022 as a consequence of the growth in net interest income which drove the increase of around €4.7bn in gross income;
  • - the expansion of the food and shelter programme for people in need (over 36.8 million interventions in the period 2022-2023);
  • - the enhancement of initiatives to fight inequalities and foster financial, social, educational and cultural inclusion (around €14.8bn of social lending and urban regeneration in the period 2022-2023);
  • - an amount equal to around €1.5bn total costs to be contributed in the five-year period 2023-2027 to support initiatives addressing social needs (around €300m already included in the 2023 results and the remaining portion included, on a pro-rata basis, in the outlook for 2024-2025 net income), with around 1,000 people devoted to supporting these initiatives;
  • - Intesa Sanpaolo acted as a strong promoter in the 2023 renewal of the national collective labour contract for the banking and financial sector, which adds to the one-off contribution of around €80m that the Bank allocated in 2022 to its people, except the managers, to mitigate the impact of inflation.

Significant ESG commitment, with a world-class position in social impact and a strong focus on climate and reinforcement of the ESG governance, with the Risks Committee which in April 2022 became the Risks and Sustainability Committee with enhanced ESG responsibilities.

Intesa Sanpaolo is the only Italian bank listed in the Dow Jones Sustainability Indices, ranks first bank in Europe and second world-wide in the 2024 Corporate Knights “Global 100 Most Sustainable Corporations in the World Index” and first among the banks of the peer group by Sustainalytics. Furthermore, Intesa Sanpaolo:

  • - has been included for the sixth consecutive year in the Bloomberg Gender-Equality Index 2023, obtaining a score well above the average of the global financial sector and of Italian companies;
  • - has been recognised in the Refinitiv Global Diversity and Inclusion Index 2023 as the first bank in Europe, and the only one in Italy among the top 100 companies for diversity and inclusion;
  • - has ranked first in the global ESG Corporate Award ranking, in the Best Company for Diversity Equity & Inclusion category, among large cap companies;
  • - has been the first major Italian banking group to obtain the certification for gender parity “Prassi di Riferimento (PDR) 125:2022” envisaged by the National Recovery and Resilience Plan, thanks to its commitment to diversity and inclusion;
  • - has undergone two audits, with successful outcome: a mid-term audit to maintain the Gender Equality European & International Standard (GEEIS-Diversity) certification achieved in 2021 and an annual audit to reconfirm the National Certification on Gender Equality;
  • - has received the “Best Improvement” award in relation to the Parks LGBT+ Diversity Index 2023.

Intesa Sanpaolo continues to operate as a growth accelerator in the real economy: with around €60bn of medium/long-term new lending in 2023. Loans amounting to around €40bn were granted in Italy, of which around €35bn was granted to households and SMEs. In 2023, the Group facilitated the return from non-performing to performing status of around 3,600 Italian companies thus safeguarding 18,000 jobs. This brought the total to 140,800 companies since 2014, thus safeguarding 704,000 jobs over the same period.

(*) Out of direct deposits and assets held under administration
(**) Additional contribution to 2025 gross income from isytech, Isybank, Fideuram Direct and Artificial Intelligence, which offsets the impact from higher inflation and the renewal of the labour contract
(***) Digital branch relationship managers, relationship managers for Exclusive and Affluent customers, private bankers and financial advisors


The implementation of the 2022-2025 Business Plan is proceeding at full speed and the key industrial initiatives are well underway, with the prospect of net income in 2024 and 2025 to exceed €8bn.

For 2024 it is envisaged:

- solid revenue growth, driven by a further increase in net interest income and growth in net fee and commission income and income from insurance business which leverages on the Group’s leadership in Wealth Management, Protection & Advisory;
- stable operating costs, despite investment in technology, mainly attributable to lower personnel expenses;
- low cost of risk deriving from the zero-NPL bank status and the high-quality loan portfolio;
- lower levies and other charges concerning the banking industry due to no further contribution to the resolution fund.

A strong value distribution is envisaged:

- cash payout ratio of 70% of the consolidated net income for each year of the Business Plan, with an increase in the dividend per share for 2024 and 2025 versus the dividend per share for 2023(*);
- intention to execute a buyback equal to around 55bps of the Common Equity Tier 1 ratio as at 31 December 2023 to be launched in June 2024(**);
- any additional distribution for 2024 and 2025 to be evaluated year by year.

A solid capital position is envisaged, with the Common Equity Tier 1 ratio – confirming the Basel 3/Basel 4 target of above 12% over the 2022-2025 Business Plan horizon – expected to stand, in 2025, at above 14% pre Basel 4, above 13.5% post Basel 4 and above 14.5% post Basel 4 including the absorption of DTAs (the vast majority of which will be absorbed by 2028), taking into account the above-mentioned payout ratio envisaged for the years covered by the Business Plan and the impact of around 55bps from the buyback intended to be launched in June 2024(**) and not considering any additional distribution.

(*) Subject to the approval from the Shareholders’ Meeting
(**) Subject to approvals from the ECB and the Shareholders’ Meeting

A solid bank at the service of the country’s development

HQ Intesa Sanpaolo

We endeavour to guarantee our sound capital base and the sustainability of results over time, striving to create a relationship of trust with our customers, our shareholders and the territories in which we operate. In Italy, where we have the largest network of bank branches in the country, we aim to act as the driver of the real economy and make our contribution to community development. We also operate in 37 countries.

Our business model

Conscious of the value of our activity in Italy and abroad in Europe, Egypt and Brazil we promote a style of growth that is attentive to financial strength and capital solidity, sustainable results and the creation of a process based on the trust deriving from customer and shareholder satisfaction, a sense of belonging on the part of our employees and close monitoring of the needs of the community and the local area. We compete on the market with a sense of fair play and are ready to cooperate with other economic entities - both private and public - whenever necessary to reinforce the overall capacity for growth of the economies of the countries in which we operate.

Our business

Our organisational structure includes six divisions operating in Italy and abroad

Banca dei Territori

Focus on the market and centrality of the territory for stronger relations with individuals, SMEs and non-profit entities

IMI Corporate & Investment Banking

A global partner supporting corporates, financial institutions and public administration in Italy and in 25 countries

International Subsidiary Banks

Includes the commercial banking subsidiaries with a strategic presence in Central Eastern Europe, the Middle East and North Africa

Private Banking

Serves the customer segment consisting of Private clients and High Net Worth Individuals with tailored products and services

Asset Management

Asset management solutions targeted at the Group’s customers, commercial networks outside the Group, and institutional clientele


Insurance and pension products tailored for the Group’s clients

Donna in città

A leader in Italy operating on a European scale, we offer our customers a strategic presence in markets with a high growth potential.

Donna al computer

People are the key to our success

Not just bankers: our people have a wide range of talents but are united by the commitment to ensuring the group's growth. We want to help them fulfil their professional and personal ambitions: we invest in training to develop skills, we work to create a context that enhances diversity and promotes well-being.

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