Material issues and correlation with the key ESG topics of the 2022-2025 Business Plan
We are aware that the constantly evolving social and economic context and the ever-increasing awareness of consumers require every company to be able to cope with new dynamic scenarios. For this reason, we believe that is necessary a structured approach to stakeholder engagement in order to guide the corporate strategy on issues potentially relevant to the Intesa Sanpaolo Group and its stakeholders.
The material issues are identify through a well-structured process that involves:
- stakeholder mapping of Intesa Sanpaolo Group;
- mapping of the current and potential, positive and negative impacts on the economy, the environment, and people, including human rights, generated and suffered by the Group’s activities based on national/international documentation analyses in the ESG regulatory context; furthermore, commitments, projects, and activities carried out by Intesa Sanpaolo in the ESG area were taken into consideration, including strategic projects and the 2022-2025 Business Plan as well as specific initiatives and policies in the ESG area
- prioritisation of potentially significant impact areas for the Intesa Sanpaolo Group and its stakeholders based on the involvement of Intesa Sanpaolo’s Sustainability Managers, key contacts for ESG issues identified for each Division and Governance Area, and the Group’s stakeholders and on analyses of benchmarks, national/international documentation, and strategic priorities defined in the 2022-2025 Business Plan.
| Ranking | Prioritized 2022 material issues | Key ESG topics of the Business Plan | |
| 1 | Transition to a sustainable, green and circular economy |  |
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| 1 | Group value and solidity | Cross | |
| 3 | Climate change |  |
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| 3 | Financial inclusion and supporting production |  |
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| 5 | Quality of service and customer satisfaction |  |
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| 6 | Innovation, digital transformation and cybersecurity | |
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| 6 | Integrity in corporate conduct | Cross | |
| 8 | Sustainable investments and insurance |  |
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| 9 | Retention, enhancement, diversity and inclusion of the Group’s people |  |
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| 10 | Health, safety and well-being of the Group’s people | |
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| 11 | Employment protection | |
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| 12 | Community support and commitment to culture |  |
| Legend: | ||
| Unparalleled support to address social needs |  |
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| Strong focus on financial inclusion |  |
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| Continuous commitment to culture |  |
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| Accelerating on commitment to Net-Zero |  |
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| Promoting innovation |  |
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| Supporting clients through the ESG/climate transition |  |
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| Our People are our most important asset | |
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Stakeholder map
Network personnel, staff personnel, junior employees, senior employees, managers, top management, Trade unions.
Retail and household customers, SME customers, Large corporate customers, Consumer Associations, Public authorities and Public Administration, Third sector, Professional associations.
Small investors, Foundations, Institutional investors, Shareholders' associations.
Large-scale suppliers, Small-scale suppliers, Trading partners, Sub-suppliers.
Environmental Associations, Future generations, Scientific community.
Last updated 31 May 2023 at 09:42:23
