Commitment to people: data

Female employees in the Italian banking sector account for 48.6% of staff, against 51.4% male employees (Source: Italian Banking Association - Staff Statistics Data Report).

* The number of employees in each category differs from data reported in the Group’s Consolidated Sustainability Statement because of a different allocation among categories.

Figures for Italian banking sector are as follows: executives (2.5%), middle managers (43.4%) and professional areas (54.1%) (Source: Italian Banking Association - Staff Statistics Data Report). 

* Chief Executive Officer

Figures for Italian banking sector are as follows: average age of employees (48.0), men (48.8), women (47.2), executives (53.8), middle managers (51.1) and professional areas (45.3) (Source: Italian Banking Association - Staff Statistics Data Report).

Data are collected on all employees in the workforce, with the exception of Risanamento S.p.A.

* The calculation was carried out according to the following formula: (hourly men annual gross salary - hourly women annual gross salary)/hourly men annual gross salary.

Data are collected on all employees in the workforce, with the exception of Risanamento S.p.A.

* The calculation was carried out according to the following formula: (hourly men base salary - hourly women base salary)/hourly men base salary. Base salary is the sum of annual gross salary and allowances.

Data are collected on all employees in the workforce, with the exception of Risanamento S.p.A.

* The calculation was carried out according to the following formula: (hourly men total remuneration - hourly women total remuneration)/hourly men total remuneration. Total remuneration is the sum of base salary, bonuses, benefits and any other variable components of remuneration.

* The figures are shown on the basis of a recalculation that takes into account training effectiveness parameters, resulting in increased value for hours of learning provided remotely. The figures do not include the hours of training provided to employees that left during the year.

* Hours defined as the duration of the teaching units used.

* The figures are shown on the basis of a recalculation that takes into account training effectiveness parameters, resulting in increased value for hours of learning provided remotely. The figures do not include the hours of training provided to employees that left during the year.

* No climate surveys were conducted in 2024.

** For 2025, only the focus groups managed by the Parent Company have been taken into consideration.

The industry National Collective Bargaining Agreement covers all employees in Italy and 54.1% of employees abroad. Overall coverage at Group-level is stable at 89%. With reference to employees not covered by collective bargaining agreements, it should be noted that in most of the countries where the Group operates, employment contracts are governed by local labour laws. In some cases, employees not covered by collective bargaining agreements are subject to the same conditions that apply to employees covered by the agreements; in other cases (for example, employees with senior management contracts) the contractual conditions are defined on an individual basis. 

* Data were recalculated on the basis of the Full Time Equivalents - FTEs.

** The percentage of employees in Italy covered by the collective bargaining agreement for the credit sector that are members of a trade union is 75.5%.

Loans granted to all personnel with an open-ended contract, with the exception of loans at special rates granted to staff with apprenticeships.

* Injury rate = (total number of injuries in the year / total hours worked) x 1,000,000. For better comprehension, this indicator was calculated using a multiplication factor equal to 1,000,000 (hours worked). Starting from 2024, hours worked during the year have been estimated using a different methodology and thus injury rates are not comparable with previous years.

** This indicator is calculated based on calendar business days only. The number of overall days lost for recordable injuries according to the ESRS methodology is equal to 16,316, as disclosed in the 2025 Group's Consolidated Sustainability Statement.

*** Rate of working days lost (or severity index) = (number of days lost / total number of working hours) x 1,000. For better comprehension, this indicator was calculated using a multiplication factor equal to 1,000 (hours worked). Working days lost include calendar business days only. The rate of days lost (based on ESRS methodology for determining the number of days lost) would be equal to 0.11 at Group level.

Starting from 2024, hours worked during the year have been estimated using a different methodology and thus injury rates are not comparable with previous years.

* Rate of injuries at work = (total number of injuries at work in the year / total hours worked) x 1,000,000.

** Rate of injuries on the way to/from work = (total number of injuries on the way to/from work in the year / total hours worked) x 1,000,000.

* Hours defined as the duration of the teaching units used.