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Commitment to people: data

The programs adopted by the Group made it possible to consolidate the centrality of people through: investments in training, enhancement also in the context of diversity, effective protection of employment levels through professional qualification activities, numerous contractual instruments of an innovative nature, capable of promoting development of an effective corporate welfare system and a better balance between professional and private life.

Diversity: group staff breakdown

A constant breakdown by category and gender with respect to the total population is also confirmed in 2022. There are almost 15,000 female managers (executives and middle managers) in the Group, representing 29.1% of all female employees. Women managers account for 39.4% of all managerial staff (38.8% in 2021).

 

      Intesa Sanpaolo Group 
Breakdown of staff by gender
2022
ITALY ABROAD GROUP
Men 49.2 36.9 46.3
Women 50.8 63.1 53.7

Female bank employees in Italy account for 47.5% of staff, against 52.5% male employees.

  Intesa Sanpaolo Group
(excluding UBI Banca Group)
ISP+UBI Intesa Sanpaolo Group
Employees by category and gender [% of total employees] 2020 2020 2021 2022
ITALY ABROAD GROUP GROUP ITALY ABROAD GROUP ITALY ABROAD GROUP
Executives 1.6 2.2 1.8 1.8 1.7 2.2 1.8 1.7 2.2 1.8
Men 1.3 1.4 1.3 1.3 1.4 1.3 1.4 1.3 1.3 1.3
Women 0.4 0.9 0.5 0.4 0.4 0.9 0.5 0.4 0.9 0.5
Middle managers 42.2 22.7 37.1 38.1 42.1 22.0 37.5 42.5 22.2 37.8
Men 25.3 12.8 22.0 23.5 25.8 12.2 22.7 25.8 12.2 22.7
Women 16.9 9.9 15.0 14.6 16.3 9.8 14.8 16.6 10.0 15.1
Professional areas 56.2 75.1 61.2 60.1 56.2 75.8 60.6 55.8 75.6 60.4
Men 22.0 23.2 22.4 22.8 22.3 23.6 22.6 22.0 23.4 22.3
Women 34.2 51.8 38.8 37.3 33.9 52.2 38.0 33.8 52.3 38.0

Figures for Italy for bank staff are as follows: executives (2.4%), middle managers (42%) and professional areas (55.6%).

  Intesa Sanpaolo Group (excluding UBI Banca Group) ISP+UBI Intesa Sanpaolo Group
Employees - Breakdown by category and gender [% of the category total] 2020 2020 2021 2022
MEN WOMEN MEN WOMEN MEN WOMEN MEN WOMEN
Executives 72.6 27.4 75.4 24.6 74.0 26.0 72.2 27.8
Middle managers 59.4 40.6 61.6 38.4 60.6 39.4 60.0 40.0
Executives + Middle managers 60.0 40.0 62.3 37.7 61.2 38.8 60.6 39.4
Professional areas 36.6 63.4 37.9 62.1 37.3 62.7 37.0 63.0
Positions reporting directly to the CEO* [%]
2021 2022
% Women over the total of first level reports
6 6
% Women over the total of second level reports
20 21
% Women over the total of first and second level reports
18 19

* Chief Executive Officer.

  Intesa Sanpaolo Group
(excluding UBI Banca Group)
ISP+UBI Intesa Sanpaolo Group
Average age of employees 2020 2020 2021 2022
ITALY ABROAD GROUP GROUP ITALY ABROAD GROUP ITALY ABROAD GROUP
Average age of employees 48.4 41.1 46.5 46.7 48.5 41.1 46.8 48.9 41.2 47.1
Men 49.6 41.6 47.9 48.1 49.5 41.5 48.1 49.9 41.5 48.3
Women 47.4 40.7 45.4 45.5 47.4 40.8 45.6 48.0 41.1 46.1
Executives 53.7 46.7 51.4 51.9 54.3 47.2 52.4 54.2 47.5 52.4
Middle managers 51.5 46.2 50.7 50.7 51.6 46.3 50.9 52.0 46.5 51.2
Professional areas 46.0 39.3 43.8 44.0 45.9 39.3 44.0 46.4 39.5 44.4

Figures for and Italy for leading banks are as follows: average age of employees (48.6), men (49.6), women (47.5), executives (53.6), middle managers (51.3) and professional areas (46.2).

Diversity: professional development

The number of promotions at the Group level is up compared to 2021; in particular, the number of Group employees promoted in 2022 totals 9.7% of the workforce, up compared to about 8% in 2021. Moreover, as proof of the strong focus on gender balance between men and women in senior leadership positions underscored in the Business Plan, in 2022 9 women (equal to 60% of appointments to senior positions) were appointed to senior positions (first and second level reporting below the CEO).

  Intesa Sanpaolo Group
(excluding UBI Banca Group)
ISP+UBI* Intesa Sanpaolo Group
Number of promotions by gender 2020 2020 2021 2022
ITALY ABROAD GROUP GROUP ITALY ABROAD GROUP ITALY ABROAD GROUP
Total 3,371 2,179 5,550 7,216 5,922 2,227 8,149 6,054 3,192 9,246
Men [No.] 1,547 1,274 2,821 3,738 2,688 908 3,596 2,798 1,521 4,319
Women [No.] 1,824 905 2,729 3,478 3,234 1,319 4,553 3,256 1,671 4,927
Staff promoted [%] 5.3 9.7 6.5 6.9 7.9 10.1 8.4 8.3 14.6 9.7
Men [% of staff promoted] 45.9 58.5 50.8 51.8 45.4 40.8 44.1 46.2 47.7 46.7
Women [% of staff promoted] 54.1 41.5 49.2 48.2 54.6 59.2 55.9 53.8 52.3 53.3

* UBI Banca Group figures are only included as from the date of its consolidation into the Intesa Sanpaolo Group (last 5 months of 2020).

 

  Intesa Sanpaolo Group
(excluding UBI Banca Group)
Intesa Sanpaolo Group
Average gross base salary by category and gender - FTE* [K euro] 2020 2021 2022
ITALY ABROAD GROUP ITALY ABROAD GROUP ITALY ABROAD GROUP
Executives 156.0 76.7 129.6 155.5 79.4 134.6 169.0 75.1 143.3
Men 163.0 88.6 141.5 160.6 91.9 144.8 175.7 86.6 155.2
Women 132.1 56.8 98.1 136.8 58.9 105.9 147.5 57.6 112.7
Middle managers 59.7 23.3 53.8 61.3 25.8 56.6 62.8 26.4 57.8
Men 61.7 23.4 55.9 63.5 26.4 58.9 65.2 26.7 60.4
Women 56.5 23.1 50.6 57.8 25.1 52.8 59.0 25.9 53.9
Professional areas 40.4 13.6 31.4 41.2 14.2 33.2 42.3 14.8 34.0
Men 40.4 15.2 33.3 41.2 15.8 34.9 42.4 16.1 35.9
Women 40.4 12.9 30.3 41.2 13.5 32.2 42.1 14.2 32.8

Basic salary is annual, before tax. Remuneration is calculated as the salary plus any bonus/reward system. 
* Since 2018, the reported figures have been calculated on the basis of Full Time Equivalent (FTE) employees in order to provide a more accurate and truthful representation of average wages and salaries on the basis of gender and professional category.

Training

In 2022, the hours of training provided reached a total of approximately 12.6 million, 11.3 million of which in digital mode. The level of satisfaction among the Group’s people, equal to 81% in digital training and 97% in live training, keeps high, in line with the levels in previous years. In the new Business Plan, Intesa Sanpaolo has undertaken to deliver 50 million training hours in the 2022-2025 period, as proof of the Group’s strong interest in developing and updating the skills of its resources. More specifically, in 2022, ESG training accounted for around 13% of the Group’s total training provision. Nearly 87,000 people of Intesa Sanpaolo, 92% of the total, benefited from over 640,000 training hours: these results are in line with the 2022-2025 Business Plan, which set a target of 100% of people trained on ESG issues.

 

  Intesa Sanpaolo Group
(excluding UBI Banca Group)
ISP+UBI* Intesa Sanpaolo Group
Training by professional category [hours]** 2020 2020 2021 2022
ITALY ABROAD GROUP GROUP ITALY ABROAD GROUP ITALY ABROAD GROUP
Executives 63,466 35,271 98,736 109,703 115,558 40,747 156,305 96,048 52,641 148,688
Men 50,559 20,490 71,049 80,990 91,267 20,911 112,178 70,659 25,549 96,208
Women 12,906 14,781 27,687 28,713 24,291 19,836 44,127 25,389 27,091 52,480
Middle managers 3,897,981 269,125 4,167,106 4,772,837 4,553,223 301,440 4,854,663 4,033,695 353,753 4,387,449
Men 2,286,012 114,728 2,400,740 2,822,137 2,784,903 130,319 2,915,222 2,401,926 170,442 2,572,367
Women 1,611,969 154,397 1,766,366 1,950,700 1,768,320 171,121 1,939,441 1,631,770 183,312 1,815,081
Professional areas 6,120,470 1,280,945 7,401,415 8,103,620 6,670,225 1,340,142 8,010,367 6,267,320 1,658,212 7,925,532
Men 2,285,266 316,917 2,602,183 2,905,962 2,616,314 329,027 2,945,341 2,435,451 421,220 2,856,671
Women 3,835,204 964,028 4,799,231 5,197,658 4,053,910 1,011,116 5,065,026 3,831,869 1,236,992 5,068,860
Total 10,081,917 1,585,340 11,667,257 12,986,160 11,339,006 1,682,329 13,021,335 10,397,063 2,064,606 12,461,669
Men 4,621,838 452,135 5,073,973 5,809,089 5,492,485 480,256 5,972,741 4,908,036 617,211 5,525,247
Women 5,460,079 1,133,205 6,593,284 7,177,071 5,846,521 1,202,073 7,048,594 5,489,027 1,447,395 6,936,422

* UBI Banca Group figures are only included as from the date of its consolidation into the Intesa Sanpaolo Group (last 5 months of 2020). 
** The figures are shown on the basis of a recalculation that takes into account training effectiveness parameters. The figures do not include the hours of training provided to employees that left during the year.

  Intesa Sanpaolo Group
(excluding UBI Banca Group)
ISP+UBI* Intesa Sanpaolo Group
Training by professional category [No. of participants] 2020 2020 2021 2022
ITALY ABROAD GROUP GROUP ITALY ABROAD GROUP ITALY ABROAD GROUP
Executives 989 464 1,453 1,739 1,268 445 1,713 1,264 460 1,724
Men 767 284 1,051 1,308 998 273 1,271 971 279 1,250
Women 222 180 402 431 270 172 442 293 181 474
Middle managers 26,137 4,599 30,736 38,739 31,174 4,500 35,674 30,848 4,666 35,514
Men 15,697 2,562 18,259 23,865 19,115 2,480 21,595 18,760 2,566 21,326
Women 10,440 2,037 12,477 14,874 12,059 2,020 14,079 12,088 2,100 14,188
Professional areas 34,703 15,363 50,066 59,966 41,114 15,071 56,185 40,101 15,271 55,372
Men 13,466 4,766 18,232 22,587 16,166 4,649 20,815 15,727 4,728 20,455
Women 21,237 10,597 31,834 37,379 24,948 10,422 35,370 24,374 10,543 34,917
Total 61,829 20,426 82,255 100,444 73,556 20,016 93,572 72,213 20,397 92,610
Men 29,930 7,612 37,542 47,760 36,279 7,402 43,681 35,458 7,573 43,031
Women 31,899 12,814 44,713 52,684 37,277 12,614 49,891 36,755 12,824 49,579

* UBI Banca Group figures are only included as from the date of its consolidation into the Intesa Sanpaolo Group (last 5 months of 2020).

 

  Intesa Sanpaolo Group
(excluding UBI Banca Group)
Intesa Sanpaolo Group
Training by category and gender [average hours]* 2020 2021 2022
ITALY ABROAD GROUP ITALY ABROAD GROUP ITALY ABROAD GROUP
Executive 28.1 41.4 32.4 39.1 46.3 41.1 39.8 57.4 44.6
Men 28.0 38.2 30.8 38.7 37.9 38.5 36.7 44.9 38.6
Women 28.6 46.5 36.8 40.9 59.4 48.4 50.1 76.0 60.4
Middle managers 51.4 31.8 48.3 51.8 36.4 49.7 47.5 39.8 46.4
Men 50.5 24.9 46.6 51.9 29.2 49.1 46.8 34.6 45.3
Women 52.8 40.8 50.7 51.5 45.3 50.6 48.5 46.2 48.2
Professional areas 59.4 39.6 53.0 55.9 44.8 52.7 54.3 55.6 54.7
Men 56.9 35.9 51.2 56.0 38.6 51.9 54.3 48.1 52.8
Women 61.0 41.2 54.0 55.8 47.7 53.3 54.3 58.9 55.8
Hours of training per employee [No.]* 55.5 37.9 50.9 53.9 43.0 51.4 51.2 52.1 51.4

* Hours defined as the duration of the teaching units used.

 

  Intesa Sanpaolo Group
(excluding UBI Banca Group)
Intesa Sanpaolo Group
Training by procedure 2020 2021 2022
ITALY ABROAD GROUP ITALY ABROAD GROUP ITALY ABROAD GROUP
Classroom training [% of hours]* 2.2 30.9 6.1 3.2 34.4 7.2 3.9 32.8 8.7
Remote training [% of hours]* 97.8 69.1 93.9 96.8 65.6 92.8 96.1 67.2 91.3
Number of persons registered 61,829 20,426 82,255 73,556 20,016 93,572 72,213 20,397 92,610
Hours of training provided (classroom + remote learning) [No.]* 10,081,917 1,585,340 11,667,257 11,339,006 1,682,329 13,021,335 10,397,063 2,064,606 12,461,669

* The figures are shown on the basis of a recalculation that takes into account training effectiveness parameters. The figures do not include the hours of training provided to employees that left during the year.

Employee satisfaction
  Intesa Sanpaolo Group (excluding UBI Banca Group) Intesa Sanpaolo Group
Company climate 2020** 2021 2022**
ITALY ABROAD ITALY ABROAD ITALY ABROAD
Climate analysis (% taking part in the survey out of the selected sample) - - 62.3 55.7 - -
Employee satisfaction index [%] - - 76.0* 73.0 - -
Change in the employee satisfaction index compared to the previous period - - 7.0 -5.0 - -
Climate analysis [No.] - - 1 1 - -
Internal communication events [No.] 157 386 232 387 423 576
Focus groups [No.] 18 18 12 39 6 33
Participants in focus groups [No.] 144 4,411 120 4,012 48 5,968

* Survey carried out among Professional Areas and Middle Managers. 
** No climate surveys were conducted in 2020 and 2022.

Freedom of collective bargaining

The importance of the Group’s people is evident in the company’s full protection of workers’ rights and is also guaranteed through the development of strong industrial relations with the trade unions, promoting a dialogue between the parties to face the various stages of growth and reorganization of the Group.

 

  Intesa Sanpaolo Group
(excluding UBI Banca Group)
ISP+UBI Intesa Sanpaolo Group
Trade union freedom 2020 2020 2021 2022
ITALY ABROAD GROUP GROUP ITALY ABROAD GROUP ITALY ABROAD GROUP
Employees registered with a trade union [No.] 45,581 6,937 52,519 68,606 54,502 6,511 61,012 52,776 6,431 59,207
Executives 157 58 215 323 231 49 280 237 52 289
Middle managers 18,399 2,421 20,819 27,538 22,026 2,133 24,159 21,357 2,068 23,425
Professional areas 27,026 4,459 31,485 40,745 32,245 4,329 36,574 31,182 4,311 35,493
Employees registered with a trade union [%]* 76.3 31.4 64.2 68.2 77.1 30.4 66.2 76.2** 29.8 65.2
Days of absence for trade union reasons (all permits for trade unionists) 77,142 604 77,746 90,697 84,745 129 84,874 93,948 131 94,078
Days of absence for meetings/strikes (also employees who are not trade unionists) 1,420 96 1,516 1,519 1,466 131 1,597 1,197 131 1,328
Men 600 52 652 653 765 67 832 539 49 588
Women 820 44 864 866 701 64 765 658 82 739
Days of absence for involvement in strikes 30 0 30 33 1,039 0 1,039 620 0 620
Men 18 0 18 19 552 0 552 291 0 291
Women 12 0 12 14 487 0 487 329 0 329
Days of absence for meetings 1,390 96 1,486 1,486 427 131 558 578 131 708
Men 582 52 634 634 213 67 280 248 49 297
Women 808 44 852 852 214 64 278 329 82 411


The industry National Collective Bargaining Agreement covers all employees in Italy and 55.2% of employees abroad. With reference to employees not covered by collective bargaining agreements, it should be noted that in most of the countries where the Group operates, employment contracts are governed by local labour laws. In some cases, employees not covered by collective bargaining agreements are subject to the same conditions that apply to employees covered by the agreements; in other cases (for example, employees with senior management contracts) the contractual conditions are defined on an individual basis.
* Data were recalculated on the basis of the Full Time Equivalents - FTEs.  
** The percentage of employees in Italy covered by the collective bargaining agreement for the credit sector that are members of a trade union is 77.5%.

 

Welfare and well-being of the Group’s people

The corporate welfare system aims to act for the best balance of the private and professional life of employees and their families with the aim of promoting sustainable solutions and projects consistent with their expectations.

 

  Intesa Sanpaolo Group
(excluding UBI Banca Group)
ISP+UBI* Intesa Sanpaolo Group
Contributions for staff [K euro] 2020 2020 2021 2022
ITALY ABROAD GROUP GROUP ITALY ABROAD GROUP ITALY ABROAD GROUP
Insurance and accident policies 20,805 21,159 41,964 42,022 25,245 1,089 26,334 20,299 693 20,992
Loyalty bonus 11,042 323 11,366 11,366 9,602 274 9,876 9,742 672 10,413
Study contributions for employees' children 3,620 90 3,710 6,918 7,288 176 7,465 7,117 132 7,248
Recreational and cultural activities 3,407 1,570 4,978 5,127 3,566 1,791 5,357 3,789 1,133 4,922
Contributions for employees' children with disabilities 2,975 21 2,995 3,710 6,567 31 6,598 6,925 29 6,954

* UBI Banca Group figures are only included as from the date of its consolidation into the Intesa Sanpaolo Group (last 5 months of 2020).

 

                     
  Intesa Sanpaolo Group
(excluding UBI Banca Group)
ISP+UBI* Intesa Sanpaolo Group
Supplementary healthcare and welfare 2020 2020 2021 2022
ITALY ABROAD GROUP GROUP ITALY ABROAD GROUP ITALY ABROAD GROUP
Contributions paid by the Bank for supplementary healthcare assistance [K euro] 75,914 4,612 80,526 80,594 83,674 3,511 87,186 96,424 4,485 100,909
Health assistance: persons assisted [No.] 64,440 10,247 74,687 95,254 74,854 10,282 85,136 75,078 10,225 85,303
Contributions paid by the Bank for supplementary retirement benefits [K euro] 140,509 3,644 144,153 183,633 172,862 4,128 176,990 174,172 4,083 178,255
Supplementary retirement benefits: persons assisted [No.] 63,012 3,573 66,585 86,031 79,577 3,079 82,656 73,064 3,299 76,363

* The UBI Banca Group figures are only included as from the date of its consolidation into the Intesa Sanpaolo Group (last 5 months of 2020).

 

  Intesa Sanpaolo Group
(excluding UBI Banca Group)
ISP+UBI* Intesa Sanpaolo Group
Credit facilities for staff 2020 2020 2021 2022
ITALY ABROAD GROUP GROUP ITALY ABROAD GROUP ITALY ABROAD GROUP
Mortgages [No.] 3,180 884 4,064 4,492 4,028 916 4,944 3,671 1,057 4,728
Total mortgages disbursed [K euro] 524,055 55,544 579,599 628,462 680,720 68,578 749,298 625,372 87,163 712,535
Loans [No.] 13,209 3,768 16,977 17,997 19,149 6,215 25,364 25,600 5,286 30,886
Total loans disbursed [K euro] 116,643 43,555 160,197 180,679 140,051 49,415 189,466 169,371 32,386 201,757

* The UBI Banca Group figures are only included as from the date of its consolidation into the Intesa Sanpaolo Group (last 5 months of 2020).
Loans granted to all personnel with an open-ended contract, with the exception of loans at special rates granted to staff with apprenticeships.

 

  Intesa Sanpaolo Group (excluding UBI Banca Group) ISP+UBI Intesa Sanpaolo Group
Flexible work 2020 2020 2021 2022
Employees eligible to flexible work [No.] 65,500 80,500 78,000 74,000
Employees' safety

The accidents recorded in 2022 are substantially in line with the 2021 figure, including in terms of percentage of the total Group workforce. Of particular note is a reduction in workplace accidents by over 10%, confirming Intesa Sanpaolo’s intention to reduce the likelihood of occurrence of any harmful event to people, the environment and any third parties involved and progressively improve the Group’s performance in occupational health and safety.

 

  Intesa Sanpaolo Group
(excluding UBI Banca Group)
Intesa Sanpaolo Group
Injuries by type [No.] 2020 2021 2022
ITALY ABROAD GROUP ITALY ABROAD GROUP ITALY ABROAD GROUP
Total injuries 380 63 443 485 41 526 474 46 520
Injuries while driving 145 10 155 196 8 204 198 19 217
Falls/slipping 129 29 158 237 15 252 138 16 154
Robberies 1 3 4 0 1 1 0 0 0
Other 105 21 126 52 17 69 138 11 149

* The UBI Banca Group figures are only included as from the date of its consolidation into the Intesa Sanpaolo Group (last 5 months of 2020).

In 2022, the Bank maintained a high focus on health and safety training, up slightly compared to 2021, with a view to constantly monitoring the health and safety of the Group’s people.

  Intesa Sanpaolo Group
(excluding UBI Banca Group)
ISP+UBI* Intesa Sanpaolo Group
Training on health and safety 2020 2020 2021 2022
ITALY ABROAD GROUP GROUP ITALY ABROAD GROUP ITALY ABROAD GROUP
Hours of training on health and safety** 140,789 18,888 159,677 186,851 164,097 31,404 195,500 169,268 30,699 199,967
Employees who have attended health and safety training [No.] 26,697 6,582 33,279 41,024 27,458 9,588 37,046 25,116 9,224 34,340
Employees who have attended health and safety training [%] 42 29 39 39 37 44 38 34 42 36
Costs of health and safety training [K euro] 45 15 60 173 217 27 244 7 264 270
Hours of health and safety training per employee 2.2 0.8 1.9 1.8 2.2 1.4 2.0 2.3 1.4 2.1

* UBI Banca Group figures are only included as from the date of its consolidation into the Intesa Sanpaolo Group (last 5 months of 2020). 
** Hours defined as the duration of the teaching units used.

Documents
Consolidated Non-financial Statement 2022:  
Employment protection
Retentation, enhancement, diversity and inclusion of the Group's people
Health, safety and well-being of the Group's people
People Indicators - pdf
People Indicators - excel
   
Consolidated Non-financial Statement 2021:
 
Employment protection
Retentation, enhancement, diversity and inclusion of the Group's people
Health, safety and well-being of the Group's people
People Indicators - pdf
People Indicators - excel
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