Commitment to people: data

The company population is fairly evenly spread between male and female employees (46% men and 54% women). There are almost 15,000 female managers (executives and middle managers) in the Group, representing 29.6% of all female employees. Women managers account for 40.1% of all managerial staff (39.4% in 2022 and 38.8% in 2021).

Female bank employees in Italy account for 47.9% of staff, against 52.1% male employees.

Also in 2023, commitments aimed at guaranteeing fair opportunities in the hiring and promotion processes to roles of responsibility were subject to continuous observation.

In 2023, the training hours used reached a total of over 26 million, exceeding half of the target set in the Business Plan of 50 million hours, as evidence of the Group’s strong interest in developing and updating the skills of its resources. The level of satisfaction among the Group’s people (78% for digital training and 98% for live training) is high, in line with those already achieved in previous years.

* Hours defined as the duration of the teaching units used.

* Survey carried out among Professional Areas and Middle Managers. 
** No climate surveys were conducted in 2022.

The importance of the Group’s people is evident in the company’s full protection of workers’ rights and is also guaranteed through the development of strong industrial relations with the trade unions, promoting a dialogue between the parties to face the various stages of growth and reorganization of the Group.

"The industry National Collective Bargaining Agreement covers all employees in Italy and 55.2% of employees abroad. With reference to employees not covered by collective bargaining agreements, it should be noted that in most of the countries where the Group operates, employment contracts are governed by local labour laws. In some cases, employees not covered by collective bargaining agreements are subject to the same conditions that apply to employees covered by the agreements; in other cases (for example, employees with senior management contracts) the contractual conditions are defined on an individual basis."                                                                                                  
* Data were recalculated on the basis of the Full Time Equivalents - FTEs. 
** The percentage of employees in Italy covered by the collective bargaining agreement for the credit sector that are members of a trade union is 76.13%.

The corporate welfare system aims to act for the best balance of the private and professional life of employees and their families with the aim of promoting sustainable solutions and projects consistent with their expectations.