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Attention to people

The success of our Bank, which is the main private employer in the country, is inextricably linked, also in view of the forthcoming challenges, to the quality and professionalism of the people who work there with competence and enthusiasm.

Paola Angeletti, Chief Operating Officer

Main objectives and results

12.6 m training hours

objective 50 million hours of training in the 2022-2025 period

9 women in senior positions

60% of appointments to senior positions, 2025 objective of 50% of women in new appointments to senior positions

Over 140 talents trained

and 180 in training within the International Talent Program, with 2025 objective of 1,000 talents

Diversity Management initiatives

Orientation of long-term absentees

3,100 managers

assessed with KPI related to commitments on gender equality, objective ensure diversity and inclusion

Health and safety management system

UNI ISO 45001:2018 Certifications: in all branches and buildings in Italy

Attention to people: discover all the objectives and the results

2022-2025 Business Plan: 2022 results
2022-2025 Business Plan
objective
Description Achievement as at 31.12.022 (where not specified) 
Training

Creation of a leading education player in Italy: provide Group’s people with excellent training on critical skills for the digital and ecological transition, investing in the most modern learning technologies

50m hours of training in the 2022-2025 period

 

The hours of training provided reached a total of approximately 12.6 million, 11.3 million of which in digital mode. The level of satisfaction among the Group’s people (81% for digital training and 97% for live training) is high, in line with that already achieved in previous years.
Talent development "Leader del futuro" (Future leader) programme aimed at 1,000 talents and key people at Group level Over 140 talents have already completed their training within the International Talent Program, which is still ongoing for another 180 resources
430 key people identified among Middle Management for dedicated development and training initiatives
Enhancing Diversity & Inclusion

50% of women in new appointments to senior positions (1-2 organisational levels from Managing Director and CEO)

Promotion of an inclusive environment that is open to diversity thanks to a series of dedicated initiatives and a focus on gender equality

9 women (equal to 60% of appointments to senior positions) were appointed to senior positions (first and second level reporting below the CEO) during 2022

The activities of the D&I Control Room continued, for the monitoring of the commitments on gender equity defined in the Diversity & Inclusion Principles - monitoring also extended to the “fifth commitment”, defined in the 2022-2025 Business Plan, relating to promotions in the senior leader cluster

The gender equality certification was obtained according to the criteria set out in the NRRP in Mission 5 “Inclusion and Cohesion” (Intesa Sanpaolo is the first large Italian banking Group to have obtained it for its commitment to diversity and inclusion)

ƒ The managerial discussion process on Inclusive Leadership issues aimed at people with roles of responsibility was completed (involving more than 6,600 people, i.e. the entire management cluster in Italy); the initiative is in the process of being extended to the International Subsidiary Banks

A specific survey was provided on inclusion issues dedicated to all Group’s people

A mandatory sexual harassment course was released, aimed at the entire Group

Collaboration started with ISPROUD, the Group’s first community of employees, which now includes more than 400 LGBTQ+ people and allies

Welfare and people care

Large-scale application of the Next way of working model (hybrid: physical/remote) ensuring maximum flexibility for all Group's people 

Large-scale employee wellbeing and health and safety initiatives 

New tools for work planning and for employee attendance were released to around 72,000 Group’s people

Over 3,300 accesses to Consultation and Support service

136,000 subscribers to all Group Funds (€10.7bn of assets)

 

Protecting Group's people health and safety Adoption of occupational health and safety management systems in line with the best international standards and investments in training

The certification attesting to the conformity of the Occupational Health and Safety Management System with the UNI ISO 45001:2018 standard, which covers 100% of the Intesa Sanpaolo branches and buildings in Italy, was confirmed 

34,340 participants in health and safety training; 199,967 hours provided

Positive labour relations People acting as an enabling factor, including by means of a meaningful discussion with trade union representatives 
77.5% in Italy (credit agreement) 
32 signed trade union agreements (212 since 2018)

Highlights

Inclusion: CFO Del Punta honoured for focus on LGBTQ+ community

Parks-Liberi e Uguali recognises the inclusive leadership of the bank's CFO and gives Intesa Sanpaolo the award for "Best Improvement" 2023.

 

Read more
First major Italian banking group certified for gender parity

The Group has obtained the certification for gender parity laid down by the National Recovery and Resilience Plan (NRRP), thanks to its commitment to matters of diversity and inclusion.

 

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First Bank in Europe in the Refinitiv Global Diversity and Inclusion Index

Intesa Sanpaolo is the first bank in Europe, the second at global level and the only Italian bank among the 100 most inclusive and diversity-aware workplaces according to the Refinitiv Global Diversity and Inclusion Index

Read more

Insights into the world of people by Intesa Sanpaolo

Documents and indicators

Documents relating to reporting about Group's people are available below.

Documents
Consolidated Non-financial Statement 2022:  
Employment protection
Retentation, enhancement, diversity and inclusion of the Group's people
Health, safety and well-being of the Group's people
People Indicators - pdf
People Indicators - excel
   
Consolidated Non-financial Statement 2021:
 
Employment protection
Retentation, enhancement, diversity and inclusion of the Group's people
Health, safety and well-being of the Group's people
People Indicators - pdf
People Indicators - excel
Consolidated Non-financial Statement as at 30 June 2021:
 
People Indicators
Consolidated Non-financial Statement 2020:
 
People
People Indicators - pdf
People Indicators - excel
Consolidated Non-financial Statement as at 30 June 2020:
 
Employees Indicators
Consolidated Non-financial Statement 2019:
 
Employees 
Employees Indicators
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