The Group's people are one of the decisive factors for the consolidation and further development of the Bank, their centrality passes through the full protection of workers' rights with particular regard to the development of industrial relations and the defense of employment, the enhancement of personnel, promoting training and merit, policies and concrete development measures and the strengthening of a modern and integrated system of corporate welfare.


2021 Consolidated Non-financial Statement

People: targets and results

2018-2021 Business Plan targets
Description Achievement (data as at 31/12/2021, where not specified)
Enhancement of people
46 million hours of training in the 2018-2021 period 46 m hours of training since 2018, of which 12.8m hours in 2021
Percorsi di crescita per persone destinate a incarichi manageriali
Development of the International Talent Program, with the aim of 500 talents involved by 2021
Over 320 employees involved since the Program began
Promote diversity and inclusion
Promote an inclusive environment with a high rate of diversity of gender, age, cultural and professional background

Female management staff 38.8% of the management staff and 28.7% of the total women

Initiatives realized:
• The Rules for the fight against sexual harassment have been issued, with the provision of a compulsory course aimed at all the people of the Group (Italy perimeter)

• The Diversity & Inclusion Principles have been implemented abroad

• Obtained the GEEIS - Diversity Certification

• KPI dedicated to the enhancement of female talent included in the performance assessments of over 2,100 managers 

• D&I training plan aimed at different targets on topics such as: aging, female empowerment, sexual harassment, neurodiversity, emotional orientation, parenting, disability, etc.

Promotion of welfare and work-life balance Offer of smart working (24,000 people), supplementary pension and supplementary health fund

Smart working target more than achieved as a result of the Covid-19 emergency (78,000 people at the end of 2021)

Over 121,000 subscribers to all Group Funds (approx. 12 billion of assets)

€152m of intermediate healthcare services net of excesses, with over 210,000 people assisted

Over 1,700 accesses to the free psychological support "Ascolto e Supporto" activated during the pandemic

Protecting Group employee health and safety  Adoption of occupational health and safety management systems aligned with the best international standards and invest in training

UNI ISO 45001: 2018 certified Health and Safety Management System for 100% of Intesa Sanpaolo branches and buildings in Italy

37,046 participants in health and safety training with 195,500 hours provided

Mantain positive labour relations 
Significant confrontation with trade union representatives

77.3% employees belonging to a trade union

62 signed trade union agreements (180 since 2018)


Corporate welfare services developed for the Group’s employees to safeguard their well-being and security.


The enhancement of people, their diversity and inclusion policies are an essential ingredient of our strategy.

Consolidated Non-financial Statement 2021:
Employment protection
Retentation, enhancement, diversity and inclusion of the Group's people
Health, safety and well-being of the Group's people
People Indicators - pdf
People Indicators - excel
Consolidated Non-financial Statement as at 30 June 2021:
People Indicators
Consolidated Non-financial Statement 2020:
People Indicators - pdf
People Indicators - excel
Consolidated Non-financial Statement as at 30 June 2020:
Employees Indicators
Consolidated Non-financial Statement 2019:
Employees Indicators
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