The Group's people are one of the decisive factors for the consolidation and further development of the Bank, their centrality passes through the full protection of workers' rights with particular regard to the development of industrial relations and the defense of employment, the enhancement of personnel, promoting training and merit, policies and concrete development measures and the strengthening of a modern and integrated system of corporate welfare.


2020 Consolidated Non-financial Statement

People: targets and results

2018-2021 Business Plan targets
Description Achievement (data as at 31/12/2020, where not specified)
Enhancement of people
46 million hours of training in the 2018-2021 period 32 m hours of training since 2018, of which 11.9m hours in 2020
Percorsi di crescita per persone destinate a incarichi manageriali
Development of the International Talent Program, with the aim of 500 talents involved by 2021
Over 310 employees involved since the Program began
Promote diversity and inclusion
Promote an inclusive environment with a high rate of diversity of gender, age, cultural and professional background

Female management staff 40% of the management staff and 28.6% of the total women

Initiatives realized:
• The Diversity & Inclusion Principles were approved and a related Training Plan was defined

• Establishment of the D&I Operating Commettee and of the Control Room for the management and the monitoring of the implementation of the D&I Principles, with a focus on gender equity

• KPI dedicated to promoting female talent included in the performance assessments of over 1,200 managers 

• Specific projects to support empowerment and female talent, aimed at high-potential professional women and female managers

Promotion of welfare and work-life balance Offer of smart working (24,000 people), supplementary pension and supplementary health fund

Smart working target more than achieved as a result of the Covid-19 emergency (65,500 people at the end of 2020)

Over 95,000 subscribers to all Group Funds (approx. 10 billion of assets)

130 m of intermediate healthcare services net of excesses, with over 213,800 people assisted

Protecting Group employee health and safety  Adoption of occupational health and safety management systems aligned with the best international standards and invest in training

UNI ISO 45001: 2018 certified Health and Safety Management System for 100% of Intesa Sanpaolo branches and buildings in Italy

33,279 participants in health and safety training with 159,677 hours provided

Mantain positive labour relations 
Significant confrontation with trade union representatives

79.1% employees belonging to a trade union in Italy

42 signed trade union agreements (118 since 2018)


Corporate welfare services developed for the Group’s employees to safeguard their well-being and security.


The enhancement of people, their diversity and inclusion policies are an essential ingredient of our strategy.

Consolidated Non-financial Statement as at 30 June 2021:
People Indicators
Consolidated Non-financial Statement 2020:
People Indicators - pdf
People Indicators - excel
Consolidated Non-financial Statement as at 30 June 2020:
Employees Indicators
Consolidated Non-financial Statement 2019:
Employees Indicators
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