Intesa Sanpaolo Innovation Center
The Group company that is committed to explore new business models, with a focus on Circular Economy and Data Driven Economy.
Promoting innovation
Promote innovation:
pursuing a new frontier
We have a cutting-edge infrastructure that places the Group among European best practices.
Digital will continue to be one of the enabling factors of the 2022-2025 Business Plan as well.
The focus will continue to be on the optimization of an evolved multi-channel platform aimed at offering all customer segments an innovative, safe and effective offer, and a complete digitization of the Group's priority processes. We will expand the User Experience also thanks to agreements and partnerships and we will focus on new functions in a "mobile first" perspective which represent crucial elements in the Bank's digitalization process.
The Bank's work highlights cybersecurity practices already aligned with the best international standards and certified by national authorities, thanks to careful data management and a focus on risk management issues and continuous monitoring of corporate assets.
Main objectives and results
Digital payment 51m +240%
vs 1H2021 objective 75m in 2025
New Isybank digital bank well underway
"Domain Isy Tech" Delivery Unit is already operational and the technology masterplan has been defined
139 9 innovation projects launched
on 2022-2025 target of 800
Data referred to 2022-2025 Business Plan and, where not otherwise stated, are data as at 30.06.2022
Commitment to innovation
2022-2025 Business Plan: results as at 30 June 2022
| 2022-2025 Business Plan Objectives |
Description | Achievement as at 30.06.2022 (where not specified) |
| New Digital Bank | Creation of a new Digital Bank to effectively serve a significant portion of ISP customers who do not visit branches: 4 million customers | The setting up of the new Digital Bank Isybank Digital Bank well underway: "Domain Isy Tech" Delivery Unit is already operational with ~230 dedicated specialists and the technology masterplan has been defined Definition of Isybank's offer structure and functionalities |
| Digital payments | Further growth in the payments sector with strategic partnerships by increasing digital payments by 50% to around 75 million in 2025 from 51 million in 2021 | 51 million digital payments in 1H22 (15 million in 1H21) |
| Innovation projects | Promotion of innovation with the launch of around 800 projects in 2022-2025 Development of multidisciplinary applied research projects | 139 innovation projects launched Development of multidisciplinary applied research projects, of which 12 ongoing projects in the artificial intelligence, robotics and neuroscience fields |
| NEVA SGR investments in startups | Support to high-potential startups by providing nonfinancial services (e.g. acceleration programmes) and in connection/with the support of venture capital funds, also thanks to NEVA SGR: €100m of investments in startups in 2022-2025 | Over 20 million euro has already been invested in Israel in IT, Quantum Computing, Agri- Foodtech and Cybersecurity |
| Innovation ecosystems | Development of international innovation ecosystems by coordinating the network of relationships with businesses, incubators, research centres, universities and other local and international organisations | Turin: the third class of the "Torino Cities of the Future" Programme managed by Techstars has been completed and the fourth class is underway, with 35 startups accelerated since its launch in 2019 and €48m in capital raised Florence: the first class of the three-year "Italian Lifestyle Accelerator Program", managed by Nana Bianca, has been completed, with 6 Italian startups accelerated and over 2 million euro in capital raised Naples: the new "Terra Next" Bioeconomy Accelerator Programme, promoted with Cassa Depositi e Prestiti, was launched with the support of Cariplo Factory and several local scientific partners, and with the patronage of the Ministry for the Green Transition – the programme is aimed at 8 startups |
Multichannel banking: 2021 results
| 2018-2021 Business Plan Targets |
Description | Achievement (data as at 31/12/2021, where not specified) |
| Expansion of the multichannel platform and digital transformation | 70% of activities digitised by 2021 | 76% of activities digitised at the end of 2021 with 12.9 million multichannel customers, 8.1 million customers using the App, 3.6 million digital sales |
| Strengthening of innovation | Supporting the research of new solutions and new tools to grow and improve our society |
Start-up Project: over 3,4200 start-ups evalueted, 600 selected start-ups introducing them to 6,150 selected investors and ecosystem players since 2018 |
The Group is a European leader for its mobile app functionalities and its strong digital solutions. In 2021, multi-channel customers increased by 1.3 million euro compared to 2020 (including UBI Banca and considering the sale of branches performed in the first half of 2021). Furthermore, compared to 2020, a strong increase, equal to 76%, was recorded in the sales of products on digital channels. Multichannel customers and digital sales also increased as a result of the particular context linked to the COVID-19 emergency.
| Intesa Sanpaolo Group (excluding UBI Banca Group) |
ISP+UBI | Intesa Sanpaolo Group (including UBI Banca Group) |
||
| Distribution channels and automation of operations: Italy |
2019 | 2020 | 2020 | 2021 |
| Multi-channel contracts (stock)* |
9,171,390 | 10,304,258 | 11.525.906** | 12,866,019 |
| Multi-channel contracts (stock)/no. of customers* |
78.4% | 87.7% | 82,8%** | 96.2% |
| Bank transfers automation [%] |
90.2 | 93.7 | 93.1 | 94.4 |
| Securities automation [%] |
66.4 | 85..1 | 84.2 | 85.2 |
| Remote Banking: active contracts at date |
211,645 | 198,876 | 511,151 | 237,721 |
| Remote Banking: orders |
139,179,355 | 127,246,358 | 149,404,348 | 142,582,424 |
* Monitoring of the 2018-2021 Business Plan is performed on customers of the Banca dei Territori Division.
** Data recalculated considering the disposal of branches sold in 1H21.
Last updated 14 March 2023 at 15:34:13
