Our strategy

In February 2018, we presented our 2018-2021 Business Plan, in which solid, sustainable creation and distribution of value for all stakeholders remains a priority, confirming our Group’s position as the Italian market leader and its role as a real-economy bank devoted to helping households and businesses. Having already achieved Corporate Social Responsibility leadership, we are now focused on becoming the world’s first Impact Bank with a series of social and cultural initiatives that will make us a benchmark for society. 

Our Plan entails maintaining a very solid capital position and strong growth in sustainable profitability as we continue de-risking and increasing revenues. We also aim to contribute to global development by supporting our customers, promoting the development and well-being of people and communities and protecting the environment, which includes combating climate change.  

In a highly digitalised, fiercely competitive world, we will continue to achieve our objectives by leveraging our values and our mission and harnessing the proven track record of our results-based delivery machine.

We are capable of effectively meeting the complex challenges of the post-COVID-19 environment thanks to our solid capital base and significant liquidity, a resilient, well-diversified business model focused on Wealth Management & Protection, strategic flexibility in the management of operating costs and the pro-active management of non-performing loans. In the face of the dramatic health and social emergency that unfolded, we have continued to demonstrate the Group’s support for Italy .

Our strategic choices have also confirmed our position as one of the most solid banks in the world.

The 2018-2021 Business Plan Formula


Cost Reduction

Revenue Growth

Significant de-risking at no cost to shareholders

Cost reduction through further simplification of the operating model

Revenue growth capturing new business opportunities

#1 Bank in Europe for risk profile (CET1 Ratio, illiquid assets(*)

#1 Bank in Europe for efficiency (Cost/Income ratio)

#1 Bank in Italy for all banking products

European leader in Wealth Management & Protection

Many projects and initiatives for the:

• Establishment of a cutting-edge credit collection company

• Significant increase in the coverage of non-performing loans

• Creation of “Pulse”, essential to the management of retail loans initially classified as non-performing

• Pro-active credit portfolio management

Many projects and initiatives for the:
• Voluntary exits and reskilling of resources
• Optimisation of the distribution strategy

• Optimisation of the real estate portfolio
• Reduction of legal entities 
• Reduction in administrative costs
• Creation of the Chief Cost Management Officer 

Many projects and initiatives for the:

• Strong development of P&C insurance business, creating the #1 non-motor retail insurer in Italy

• Consolidation of private banking leadership in Italy

• Strengthening of product factories and wealth management distribution network for the retail and personal banking segments 

• Distinctive offer to drive the growth and profitability of SMEs and help Italian mid-corporate “champions” succeed internationally

• Increasing focus on global corporates and international investors



People and Digital as key enablers

Positive, tangible impact on society

Intesa sanpaolo as the driver of sustainable and inclusive development

Find out about our research and innovation projects
Find out about our projects for people in need
Find out about our social projects

Approximately 600 start-ups were analysed in the first half of 2020 (over 1,800 since 2018) as part of two acceleration programs, with 37 coached start-ups (~270 since 2018) introducing them to selected investors and ecosystem players (~5,500 to date)

Circular Economy credit Plafond totalling €5bn: €1,237m already disbursed, 343 products analysed and 119 already financed

Launched the first Sustainability Bond focused on the Circular Economy (amount €750m)

S-Loans – Launched an innovative solution for SMEs to finance and promote sustainable growth projects. The loans will have a reduced interest rate, subject to the annual monitoring of 2 ESG KPIs, which must be reported in the company’s annual report. Intesa Sanpaolo allocated a €2bn plafond for S-Loans as part of the €50bn dedicated to the Green Economy


Find out more

Initiatives to alleviate child poverty and support people facing hardships, ahead of the Business Plan target and since 2018 have delivered:

  • ~10.8 million meals 
  • ~537,000 dormitory beds
  • ~176,000 medicine prescriptions
  • ~114,000 articles of clothing

Support was provided to families affected by earthquakes and natural disasters by forgiving mortgages or granting moratoria of mortgages on properties that were destroyed, and subsidised loans (~130 moratoria in the first half of 2020 for €700m in outstanding loans) and ~€97m in subsidised loans in the first half of 2020 (∼€431m since the beginning of 2018)

Intesa Sanpaolo has developed many initiatives following the COVID-19 emergency to actively support society and the real economy, including:

  • Over €100m donated to alleviate the impact of COVID-19
  • €125m (equal to 50%) of the Intesa Sanpaolo Fund for Impact will be used to reduce the socio-economic distress caused by COVID-19

Find out about all the initiatives


Find out about our education projects
Find out about our right of access to study projects
Find out about our culture projects

Intesa Sanpaolo's “Giovani e Lavoro” program is underway, in partnership with Generation, to train and place 5,000 young people in the Italian job market over the next three years:

  • ~4,980 young people aged 18-29 applied in the first half of 2020 (~14,300 since 2019)
  • Over 1,300 companies involved in the program
  • ~990 students interviewed and ~410 students trained or being trained in 18 courses

The P-Tech initiative was launched in partnership with IBM to prepare young professionals in the field of new digital jobs:

  • Mentoring started and conducted with 10 Intesa Sanpaolo mentors for 20 young professionals
  • Webinars on teamwork for all professionals participating in the project

Intesa Sanpaolo Fund for Impact launched in 4Q18 (~€1.25bn lending capacity).

"Per Merito" is the first line of credit without collateral dedicated to all Italian university students, studying in Italy or abroad; €21m was granted in the first half of 2020 (€60m since the beginning of 2019)

MAMMA@WORK is a loan with highly subsidised terms to help women balance motherhood and work in the early years of their children’s lives. Launched in July 2020 as a Fund for Impact initiative

Two new initiatives were announced in January 2020 to support working mothers in India and people over the age of 50 who have lost their jobs or have difficulty accessing pension schemes

Piazza San Carlo in Turin was announced as the fourth location of the "Gallerie d'Italia" museums, for a total of 6,000 square metres dedicated to photography, digital creativity and contemporary art

The Canova / Thorvaldsen exhibition at the Gallerie d'Italia in Milan in partnership with St Petersburg State Hermitage Museum and Copenhagen’s Thorvaldsens Museum, is one of the most visited exhibitions in Italy and visits continued during the lockdown with virtual tours garnering over 8m views 

During the lockdown, a large number of national cultural initiatives were produced and broadcasted in digital editions. For example, COVID-19 Visual Project-Cortona On the Move is a permanent multi-media archive of 40 visual projects created by 40 photographers from the around the world (602,500 views of Freeda’s and Intesa Sanpaolo’s Instagram Stories)

Find out more

Results for the first quarter 2021 confirm Intesa Sanpaolo’s ability to effectively face the challenging aftermath of the COVID-19 epidemic and are fully in line with the target of delivering a full-year net income well above €3.5bn.

Emerging Trends                              Competitive advantages of the Group 
Increase in demand for health, wealth and business protection

Intesa Sanpaolo’s leadership in Wealth Management & Protection 


Expansion of the health insurance area with the acquisition of RBM Assicurazione Salute



Riskier environment
Effective pro-active credit management and strategic partnerships with major industry players active in the management of non-performing loans
Customer digitalisation

Top position in Europe for mobile App functions


Strong digital offer, with roughly 11.6m multi-channel clients and around 7.1m clients using the Intesa Sanpaolo App


Strategic payment systems partnership with Nexi

Digitalisation at Intesa Sanpaolo 

Around 80,000 Group resources working remotely


Optimisation of the distribution model with over 1,100 branches rationalised since 2018. Further possible branch reduction following the acquisition of UBI Banca, the Banca 5 - SisalPay strategic partnership (Mooney), and changes in customer behaviour brought about by COVID-19 with most customers who will continue to be served by the Group via its high-quality alternative channels

Growing importance of Environmental, Social and Governance (ESG)

The only Italian bank listed in the Dow Jones Sustainability Indices and in the Corporate Knights - 2021 Global 100 Most Sustainable Corporations in the World Index


Ranking first among European banks by MSCI, Sustainalytics, and Bloomberg ESG Disclosure Score, three of the top ESG international assessments


Included in the Bloomberg Gender-Equality Index (GEI), recording for 2021 a score well above the average of the global financial sector and that of Italian companies


The only Italian bank included in the Refinitiv Diversity & Inclusion Index, which selects the world’s top 100 listed companies in terms of diversity and inclusion

Find out about our many initiatives to mitigate the social and economic impacts of COVID-19