Mission and Values
We, people of Intesa Sanpaolo
Believe
in the integrity and sustainability of our actions and those of our Bank.
Care
for our customers through the excellence of our products, our services and our behaviour.
Create value and innovation
for people, businesses, and communities in all countries and areas where we operate.
Build a future
fostering sustainable development in favour of the environment, the younger generations and a truly inclusive society.
Our identity is built on strong and shared values:
Integrity
...
We pursue our goals with honesty, fairness and responsibility, in full and true respect of the rules and professional ethics and in the spirit of the agreements signed.
Excellence
...
We set ourselves the goal of continuous improvement, forward thinking, anticipating challenges and fostering creativity aimed at innovation, both recognising and rewarding merit.
Transparency
...
We are committed to making transparency the basis of our actions, our communications and our contracts to allow all those who have dealings with us to make informed, conscious and independent decisions.
Respect for specific qualities
...
Our aim is to combine large-scale operations with profound local roots and be a bank with a broad vision, which makes people and communities come first.
Equality, diversity and inclusion
...
Avoiding discrimination, respecting differences in gender, gender identity expression, emotional-sexual, marital status, age, ethnicity, belief, political/trade union, socio-economic, nationality,language,cultural background,physical/mental or other characteristic of a person.
Listening and dialogue
...
We promote a culture of active listening and constructive dialogue with stakeholders, listening to their expectations in the belief that open communication is a lever for continuous improvement behind excellent results and lasting relations.
Values of the individual
...
The value of each single person is a guide for our modus operandi: listening and dialogue as tools to continuously improve relationships. We take care of people’s health/safety to provide a professional experience that respects physical/ psychological well-being.
Environmental protection
...
We promote efficient and conscious use of all resources, avoiding waste and favouring sustainable choices over time. We are committed to combating climate change, protecting nature/biodiversity, and supporting transition to a sustainable, green and circular economy.
Strategy
Intesa Sanpaolo pursues a strategy that marks it as a sound Bank for a sustainable world, a Wealth Management, Protection & Advisory leader, a zero-NPL, digital and fee-driven company, with significant ESG commitment and sustainable value creation and distribution to all its stakeholders.
Empowerment and motivation of the Group’s people, who are its most important asset: hybrid physical-remote way of working to offer maximum flexibility, initiatives to improve wellbeing and safety, reskilling/redeployment programmes, best-in-class training particularly on critical capabilities for both the digital and the ecological transition, promotion of an inclusive and diverse environment, incentive plans (including long-term) to foster individual entrepreneurship.
READ MOREA Bank that is an engine for sustainable and inclusive growth, with significant ESG commitment, including on climate.
A Bank that provides support to address social needs, is focused on financial inclusion, has a commitment to culture, promotes innovation, and supports clients in the ESG/climate transition specifically through sustainable lending and ESG investment and insurance products.
Intesa Sanpaolo is committed to achieving carbon neutrality by 2030 in terms of own emissions and net-zero emissions by 2050 in terms of loan and investment portfolios, asset management and insurance.
Last updated 17 April 2025 at 16:58:36
