Intesa Sanpaolo and all Group companies and banks subject to accessibility regulations are adapting their digital channels to the accessibility requirements set out in the relevant regulations, inspired by the values of their code of ethics.

The right to accessibility is one of the key factors to which the Group has always paid the utmost attention, including through constant review and maintenance of its digital channels and content.

Declaration of accessibility

Intesa Sanpaolo undertakes to make its website accessible, in accordance with Law No. 4 of 9 January 2004.

This declaration of accessibility relates to the website www.group.intesasanpaolo.com.

Compliance status

This website is partially compliant with the requirements set out in Appendix A of UNI CEI EN 301549 regulation due to the cases of non-compliance listed below.

Non-accessible content

The contents listed below are not accessible for the following reason:

Non-compliance with Law No. 4 of 9 January 2004

Editorial pages contain video and podcast content without audio descriptions.
In many cases, the color used in text and graphic elements does not meet minimum contrast requirements with the background.
Several pages contain images and images with embedded text that do not have an accessible text alternative including the visible text.
Some elements do not have a correctly assigned role or name; therefore, they are not properly identifiable by assistive technologies.
No page contains a “skip to main content” button.
When using a keyboard, not all elements are reachable.
Footer elements reveal content on hover that cannot be closed using the keyboard; keyboard focus is not clearly visible.
Some pages require complex gestures for interactions.
Some input fields lack attributes enabling autofill.
Some input fields lack associated labels.
Some modals open automatically when errors appear.
Status messages are not announced for mandatory fields.
Some pages lack descriptive titles.
Pages do not meet all WCAG requirements.
Documents lack structured reading order.
Some documents are not keyboard navigable.
Documents do not have accessible titles or language attributes.
Documents are not tagged.
Some documents contain images without alternative text.
Links rely solely on color.

No accessible alternatives are currently provided.

Drawing up the declaration of accessibility

This declaration was drawn up on 04/07/2025.

The declaration was drawn up on the basis of an assessment carried out by a third party.

Reporting modalities and provider's contact details

Persons who require assistive technology or special configurations when browsing content may request assistance on accessibility and report any cases of non-compliance to the e-mail address  accessibilita@pec.intesasanpaolo.com. 

The following information must be included in the text of the e-mail in addition to the report:

Website URL
Tools used (operating system, browser and any compensatory tools and assistive technologies used)

The reply to any questions or reports will be made within 30 days from receipt. Any reports outside the scope of accessibility cannot be handled. In that case, we suggest you reach out to the company directly using the contact information on their website.

Personal data will be processed according to the privacy policy.

How to send reports to AgID

In the event of an unsatisfactory or missing reply to the notification or request within thirty days, the person concerned may submit a report using the method indicated on AgID's institutional website.

Website information

Website publication date: 01/07/2024

Have usability tests been carried out? no

CMS used for the website: Adobe 6.5

Structure information

Number of employees with disabilities in the structure: 2653

Number of workstations for employees with disabilities: 167