Relationship with customers
Transparency, proximity and preservation of the values underlying the relationship with Intesa Sanpaolo’s customers.
The bank relies on trust; it gives trust through its credit and receives it through savings.
This process is indispensable not only for the bank to function but also for the economy and the market; it is the result of long-standing relations with customers based on dialogue, transparency and the quality of our services.
In keeping with the values and principles of conduct defined in the Code of Ethics, which are based on listening and dialogue, transparency and fairness, and the protection of safety in business relations, the Group places its focus on the customer and strives to maintain excellent relationships.
2020 Consolidated Non-financial Statement
There are many tools to help strengthen these relations:
Great attention is paid to the offer of products and services that can facilitate access to credit and financial inclusion, as a contribution to the development of the communities in which we operate. In 2019 the Intesa Sanpaolo Group issued new loans for high social impact activities amounting to almost 3.8 billion euro (6.6% of the total loans granted), helping to create business and employment opportunities, as well as to assist people in difficulty.
Transparency, proximity and preservation of the values underlying the relationship with Intesa Sanpaolo’s customers.
Projects and activities to make access to credit easier for vulnerable subjects.
Intesa Sanpaolo’s key role to support the economic development of the country.
A commitment dear to Intesa Sanpaolo to promote financial awareness.
Documents | |
Consolidated Non-financial Statement 2020: | |
Customers | |
Customer indicators |
Last updated 8 April 2021 at 15:36:15