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The dialogue with stakeholders

The social and economic context in continuous evolution and the increasing awareness of consumers require every company to know how to cope with the new dynamic scenarios. For this reason, a structured approach to stakeholder engagement is fundamental, also in terms of reputational risk management.

To define and implement its stakeholder engagement process, Intesa Sanpaolo adopted the standard AA1000APS, developed by AccountAbility (Institute of Social and Ethical Acountability), which identifies the following principles as the foundation on which to build highly effective stakeholder engagement:

  • Inclusion, meaning promoting stakeholder engagement in developing and attaining a responsible and strategic response to sustainability;
  • Materiality, meaning understanding the relevance and importance that an issue holds for an organisation and its stakeholders;
  • Responsiveness, consisting in providing an adequate response to issues raised by stakeholders, through decisions, actions and results as well as through communication activities.


Each year, Intesa Sanpaolo conducts the stakeholder engagement according to the process defined by the AA1000SES Stakeholder Engagement reference standard (2015 version) and through the essential operating tools in the various stages of the activities such as stakeholder mapping and selection of the engagement method.


The identification process of "material" issues, and therefore of the risks and opportunities most relevant to the Bank, was defined according to the principles set out in the most important standards: the GRI Standard, AA1000 Accountability standards (AA1000APS - Accountability Principles Standard for the preparation of Consolidated Non-financial Statement and AA1000 Stakeholder Engagement Standard, edition 2015) and the international framework <IR> promoted by the IIRC (International Integrated Reporting Council) for integrated reporting.

The methodology provides for following activities
 

Documents
 
Consolidated Non-financial Statement 2018
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