Human rights

In addition to complying with the legislative frameworks of all the countries where it operates, Intesa Sanpaolo is committed to identifying, mitigating and, where possible, preventing potential human rights abuses linked to its activities, as required under the latest UN guiding principles  (Guiding Principles on Business and Human Rights ).

In this context, a specific Group policy on human rights was approved in December 2017 by the Board of Directors, taking up and developing the principles already present in the Code of Ethics.

Monitoring of respect for human rights in the Intesa Sanpaolo Group

The implementation and progressive extension of human rights’ protection is monitored through:

  • the evaluation of the implementation and governance of the Group’s Code of Ethics, performed also through the assessment by an independent third-party according to the UNI ISO 26000 international standard, with a specific focus on human rights’ issues;
  • annual sustainability reporting, which includes stakeholder engagement and defines improvement targets and the related performance indicators, subject to certification by an independent third-party auditor;
  • the analysis of potential risks on human rights, which highlights, for each principle declared in the international conventions, the possible impacts on stakeholders deriving from Intesa Sanpaolo’s activity and the reference company regulations.

Based on the results of the monitoring processes described above, Intesa Sanpaolo is committed to:

  • evaluate the need for updates of the policy;
  • define guidelines of intervention to prevent and mitigate possible negative impacts on its stakeholders;
  • issue, when needed, further documents related to specific rights and activities.

As a further safeguard measure for all stakeholders, the Code of Ethics mailbox (codice.etico@intesasanpaolo.com) is available and anyone can report cases of non–compliance. Those who make the reports in good faith are protected from any form of retaliation, discrimination or penalisation, ensuring the utmost confidentiality without prejudice to legal obligations.  


Performance indicators and results achieved

Indicators 2020 2019 2018
Injuries in the workplace
173 268 260
Employees belonging to a union (% of total)*
64.2% 64.8% 66%
Part-time employees (% of total)
12.2% 11.9% 11.8%
Employees signed up to the flexible work scheme
approximately 65,500
approximately 17,250 over 11,500
Reports of non-compliance with the Code of Ethics for alleged discrimination
6 12 10
Court cases for mobbing**
3 2 0
Reports of alleged breaches of the Privacy Code (Italy)
101 77 115
Robberies - Number of events per 100 branches
0.12 0.46 0.26
Suppliers registered on the Supplier Gate*** (n.)
7,352 5,569 3,161
Projects subject to Equator Principles screening****:
Amount granted (millions of euro)
Donations for vulnerable and disadvantaged groups managed centrally (% of total) 92% 95% 92%

The industry National Collective Bargaining Agreement covers all employees in Italy. The percentage of employees working in Italy and covered by the Collective Bargaining Agreement for the Credit Sector who are also members of a trade union is 77.3%. 
** There are two ongoing disputes of current employees which include, among the claims, also those for mobbing. 
*** All suppliers registered on the portal are subject to checks in the areas of business ethics and respect for human rights, workers’ rights and environmental rights. 
**** In 2019 the amount disbursed in relation to projects subject to Equator Principles screening stood at 5.7% of total project finance disbursements.

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