Financial inclusion of vulnerable people

The support to vulnerable customers passes through a plurality of projects and initiatives aimed at a correct allocation of resources identifying actors in the territory with which to develop agreements and synergies that make easier the access to credit of vulnerable or non-bank subjects.

High social impact initiatives

In 2018, the Intesa Sanpaolo Group provided new loans for activities with a high social impact of nearly 4.5 billion euro (7.4% of total loans granted by the Group in 2018), contributing to create entrepreneurial and employment opportunities as well as helping people in difficulty through different forms: microcredit; anti-wear loans; products and services for Third sector associations and entities; products dedicated to the most vulnerable social categories to foster their financial inclusion; funding to support populations affected by catastrophic events; moratoriums on current loans.


To meet the needs and difficulties of families and the most vulnerable social groups, Intesa Sanpaolo guarantees  innovative financial solutions, by also adhering to different types of support initiatives at the banking system level, such as the set-up of guarantee funds and the option of a temporary suspension of the payment of mortgage instalments for households affected by job losses or pay cuts.

Renegotiating mortgage terms

For some time the Bank has envisaged means of renegotiating mortgage terms in order to meet the needs of households requesting to adapt instalments to their changed income-generation capacity, adhering to the initiatives of the banking system to support families in difficulty. Another solution to help households in difficulty is the concession to customers holding a mortgage loan for which the repayment period has begun at least 12 months prior and up to date with payments, to suspend the principal portion for a maximum period of 12 months, thus giving them the possibility to face temporary economic difficulties. The wide and flexible offer of mortgages has seen the commercial process enriched with the new product "Mutuo in Tasca" destined in particular to those who, for the first time, decide an important purchase. Mutuo in Tasca allows you to obtain a credit concession based on the maximum repayment capacity of borrowers, who can move serenely in search of the property certain that the Bank will be supporting them in the operation.

Support for employees

Since 2005, as support for laid-off employees, Intesa Sanpaolo has made use of the "Anticipazione Sociale" product, which offers the opportunity to open a time-release credit facility with particularly favourable terms. It can be used until INPS (the Italian Social Security Authority) credits the worker’s current account with the salary integration. Through agreements signed with the Authorities and local institutions in Lombardy, Piedmont, Emilia Romagna, Tuscany and Veneto, the worker does not bear any charges as these are covered by the project partners.

Usury prevention

The Bank also joined the project of social initiative promoted by Adiconsum designed to prevent usury and intended for persons and families who, despite having recovered repayment capacity, for previous negative positions do not have access to legal credit. Adiconsum loan is secured by a fund financed by state grants and entrusted to Banca Prossima.

Young people

It is essential to invest in young people, giving them a sign of confidence and involvement, to promote new ways of communicating and interacting with the future customers.
For this reason it has developed a specific product range: besides Mutuo Giovani -  dedicated to the under-35s, including people with non-typical employment or contracts with increasing forms of protection, with the aim of helping first-time home purchases - products include accounts, prepaid cards, the ad hoc loans - XTe Prestito Giovani and Per Merito - and supplementary welfare solutions.

Innovation and financial

In the field of innovation combined with financial education was realized within the App Intesa Sanpaolo Mobile, the Smaller version of the digital wallet XME Pay with the aim of providing the minors holders of XME Account UP! With more than eight years and a certified mobile phone, the first "digital" banking tool that allows you to:

  • manage by App (within the limits of operation allowed to this target) bank reports
  •  making financial education, accompanying the child in the path of accountability, independence and conscious management of their relationships and financial resources.


Not only services and solution dedicated to young people, but also a new communication language at Branches and online, with a dedicated section of the Bank’s website, a Facebook page and a Twitter account , which allow young customers to request information and insights as well as assistance on products and initiatives dedicated.


The focus is the cost aspect, which Intesa Sanpaolo has kept to a minimum: on XME Account, flexible current account, favourable conditions for young people up to 30 years; XME Conto UP!, XME Account UP!, account for minors completely free, reasonable operating costs for the financing, savings, retirement and protection products.

Savings plan

In terms of savings, the possibility to invest small amounts of money over time, even without a significant initial outlay, offers the opportunity to start a savings plan, laying the foundation to build a capital in the medium / long term.

Training support

As regards welfare, the open-ended pension fund, "Il Mio Domani", and an individual welfare plan, "Il Mio Futuro" - offer under-25s a discount on the annual management fee.
The Bank's commitment in favour of training and university career of young people led to "Per Merito", designed to give to particularly deserving students of every university and faculty, including those wishing to enroll in foreign universities or masters, in any economic and social condition, as the loan does not require any personal or family guarantee. 
During 2018 the bank continued to develop a widespread action to promote the product at the main Italian universities. This action has been extended to the institutions of high professional training, operating in public and private sector, in order to develop all the potential to support the growth of new generations and financial inclusion of capable and deserving individuals.


The products and services dedicated to this type of customer take into consideration the specific needs of simplicity and enhancement of relations with the Bank that have consolidated over time.

There are three dedicated product lines: "Carta Pensione", "Libretto Pensione per te" and "XME Conto", that, for the account-holders and their co-holders over 65, provides, in addition to the conditions valid for all customers, the free membership in the "Senior Health" program. 
The range dedicated to Senior customers is completed by the Basic Account, created to comply with regulations introduced in 2012 for financial inclusion purposes. The account is dedicated to customers with limited banking needs and envisages low management costs, particularly for socially disadvantaged customers. Given the aims of this product, Intesa Sanpaolo chose to make its Basic Account product even more advantageous, guaranteeing more transactions free of charge than the limits established in regulations.

The standard banking product component, with services enhancing simplicity and transparency and meeting protection needs, is backed by a non-banking component relating to health, welcare and recreation including, for example: protection against unforeseen events, access to medical and healthcare services under preferential terms, social, welfare and tax assistance services at subsidised rates or even free of charge, and opportunities to purchase recreational products and services at preferential prices. In a scenario of rising health costs borne by households, the "Salute Senior" health service provides conventions for clinical and diagnostic studies that practice a direct discount on performance, with the option to take advantage of additional services and with greater control over territorial coverage and network quality. The service is available for all customers over 65, without exclusion.

The International Subsidiary Banks also developed several initiatives in favour of senior customers, which provide current accounts with subsidised terms and dedicated loans.

Families and operators affected by disaster events

The Intesa Sanpaolo Group has confirmed its concrete and tangible commitment near the families and economic operators affected by  environmental calamities or other disasters that have affected the Italian territory, such as the collapse of the Morandi Bridge in Genoa, the earthquake in Central Italy, extraordinary atmospheric events of the Triveneto, the landslide of Stigliano by making available new subsidized loans for the restoration of damaged structures (homes, shops, offices, craft workshops, companies), moratoriums on current loans, interventions in the area of ​​protection and preferential procedures, simplified and fast. 
In 2018, the Group supported the families affected by over 15 million euros, by unilateral remission of more than 220 "first home" mortgages on properties declared unmanageable as a result of the earthquake in Central Italy. More than 1,300 suspensions were made in the repayment of the loans in being.  In addition, more than 3,500 subsidized loans were disbursed for around 200 million in 2018 and over 140 million in the period 2015-2017. Intesa Sanpaolo was also close to the families and businesses affected by the collapse of the Bridge in Genoa by allocating a ceiling of 4.5 million euros for unilateral remission of mortgages and 50 million euros for reconstruction. It also provided for the free and voluntary suspension of payment of instalments for 12 months of mortgages related to properties collapsed or unaccessible.

In the face of the extraordinary atmospheric events that occurred at the end of October, a ceiling of 1 billion euros was allocated, of which 270 million dedicated to the regions of the Northeast, for subsidised loans; Finally, there was a willingness to suspend for 12 months the instalments of the loans in the households and businesses in the affected areas.


Intesa Sanpaolo has developed an offer of various services that best meet the needs expressed by immigrant customers (at the end of 2018, 1.2 million customers) who want to transfer their savings in the countries of origin.

The services offered are essentially structured as follows

  • Money Transfer Western Union, through its widespread agent network, allows the transfer of money worldwide, even in areas where the insufficiency of banks and financial institutions does not allow the profitable use of traditional banking services
  • GetMoney to Family allows the transfer of money to the countries of origin of the main immigrant communities thanks to partnership agreements with local banks
  • Express to Family allows the transfer of money to the Intesa Sanpaolo Group Banks in Albania, Egypt, Serbia and Ukraine.

During the 2018, approximately 101,000 remasses were made for 51.4 million euro total. Through Western Union were made in 2018 almost 85,000 transfers for about 24 million euros.

The International & Regulatory Affairs Department promoted and coordinated the implementation of the Intesa Sanpaolo project concerning the financial inclusion of migrants. The project, in this first phase of analysis, focuses on the study of the current and prospective status of financial inclusion of foreigners present in Italy to identify possible proposals for institutions to aiming to support the overall integration process, considered  an important factor for the sustainable growth of our country in the medium and long term.

The analysis originated operational projects within the Intesa Sanpaolo Group with both training and change management objectives and business development. The formative side is concentrated on modules for the collaborators for the approach to this group of customers, while the side of the operational development is directed to the programming of initiatives with Bank 5 for the extension to the network of affiliated exercises and other transactional services dedicated to migrants, and the evaluation of a credit pilot project with the Impact Directorate.

Microfinance projects

Our commitment for the social growth of the communities where Intesa Sanpaolo operates resulted in numerous microfinance projects and initiatives aimed at the prevention of usury, in partnership with Shareholders’ foundations and local Onlus associations.

Il Prestito della Speranza

Initiative launched in 2010 by the Italian Episcopal Conference in collaboration with the Italian Banking Association, targeting households, offering income support, as well as companies for the start-up or relaunch of business.
Starting from March 2015, the initiative was relaunched, through the network of Caritas diocesan offices, with the aim of providing 100 million of loans guaranteed by a fund of 25 million consisting of resources of CEI and entrusted to Banca Prossima. The new Prestito della Speranza 3.0 is not addressed only to the most vulnerable social groups, but sets two specific focus, that will be the subject of dedicated initiatives: the life and self-employment plans of young people as well as start-up businesses.
The project provides 2 forms of credit: "Social Microfinance" targeting households, with a maximum amount of 7,500 Euros paid in 6 bi-monthly installments of € 1,250 each, as a form of income support and "Business Microfinance", intended for small cap micro enterprises or newly established businesses, with a loan in a single installment, up to a maximum of 25,000 euro.
At the end of 2018 the total amount of credit disbursed altogether in the last version of the Prestito della Speranza, i.e. from March 2015, was 43.6 million euros, of which just under 7 million euros disbursed during the year and for almost 900 financing.

Fondazione Lombarda Antiusura

Since 1997 has been operating to defend individuals or small business in dire financial straits or at risk of usury. The Foundation, set up by Cariplo S.p.A. in collaboration with Fondazione Cariplo and Caritas provides, free of charge, the guarantees required to cover the credit granted. The selection of the applications takes place through sector experts, employees or retired members of the Group, who act as a listening and guidance centre in identifying the financing solutions required to remedy critical situations.

Fondazione Welfare Ambrosiano

This is an entity financed by the Municipality of Milan, which also involves the participation of Fondazione Lombarda Antiusura, which entails microfinance initiatives both of a "social" nature to provide income support to households in temporary difficulties and of a "business" nature, for the creation of micro and small enterprises. The catchment area is essentially the Milan area and Intesa Sanpaolo is one of the five financial partners involved in the initiative.
The partnership with the Fondazione Welfare Ambrosiano has made it possible to disburse, since the beginning of operations in 2011, a total of about 3.5 million euro of which about 60% by Intesa Sanpaolo, especially regarding social credit.

Società Nazionale di Mutuo Soccorso Cesare Pozzo

Another important agreement was made with the Società Nazionale di Mutuo Soccorso Cesare Pozzo for the financing for household (school or health) expenses at very favourable terms, for the members of Finetica Onlus and of NEETwork for offering free training placements provided by non-profit organizations.


Particularly important, in many projects started, is the collaboration with VoBIS (Bank volunteers for Social initiatives), national non-profit association of former banks that put their skills to the service of citizens and Non-profit organizations, carrying out accompanying and mentoring activities.

Group’s International Subsidiary Banks

Focus on the weaker segments of society is also high on part of the Group’s International Subsidiary Banks. In particular, to improve living and working conditions in the poorest areas of the country, over the years Alexbank has developed a number products designed for individuals who would otherwise have no access to banking. This commitment was developed within the scope of a dedicated project – "Banking the Unbanked" – which provides for the development and integration of three lines of intervention for this type of customer: micro-finance to meet different customer needs and to create small businesses, micro-deposits at advantageous rates to encourage the culture of saving and the creation of a mobile wallet platform.

Support for Third sector

The commitment to playing a leading role in the social and cultural growth of the community to which it belongs led Intesa Sanpaolo to build up its tools and initiatives in favour of Third sector organizations, called upon to overcome the increasing difficulties that public entities must face in order to provide citizens with adequate services.

Initiatives and organizations

The Bank has developed a rating model of social businesses that integrates the traditional methods of bank analysis with important elements for the non-profit organizations, such as the ability to fund raising, success in projects funded by Public bodies and Foundations.
In this way, we assess clients on elements of debt sustainability and social projects, that also take into account the peculiarities of the non-profit world and of its specific "intangible asset".

In order to help non-profit organizations to find funding for their projects, Banca Prossima launched in 2011 Terzo Valore, a crowdfunding portal which allows anyone to lend money or to fund non-profit organisation projects directly, without intermediaries and with principal repayment guaranteed by the Bank. So far Terzo Valore supported about 100 projects with credit granted by Banca Prossima for about 12 million euros and more than 9.2 million euros in donations by external subscribers.

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