Financial inclusion of vulnerable people

Support of people in vulnerable conditions is offered through projects and initiatives aimed at the fair allocation of resources by identifying actors within the territory with whom agreements and synergies can be developed that will make access to credit easier for vulnerable individuals or those who would otherwise have no access to banking.

High social impact initiatives

In 2020, the Intesa Sanpaolo Group provided new loans for activities with a high social impact of around 37.4 billion euro (42.8% of total loans granted by the Group in 2020), contributing to create entrepreneurial and employment opportunities as well as helping people in difficulty through different forms: microcredit; anti-wear loans; products and services for Third sector associations and entities; products dedicated to the most vulnerable social categories to foster their financial inclusion; funding to support populations affected by catastrophic events; moratoriums on current loans.


To meet the needs and difficulties of families and the most vulnerable social groups, Intesa Sanpaolo guarantees innovative financial solutions, by also adhering to different types of support initiatives at the banking system level, such as the set-up of guarantee funds and the option of a temporary suspension of the payment of mortgage instalments for households affected by job losses or pay cuts.

Renegotiating mortgage terms

Faced with the health emergency for Covid-19, the Bank has provided for the suspension of the payment of the loans also following the ABI agreements to which it adhered.
In addition, to support women victims of gender-based violence, it has joined the Agreement between ABI and trade union associations which provides for the suspension of the payment of loan installments up to a maximum of 18 months for women who are included in the relative "protection paths" gender-based violence, duly certified by the social services of the municipality of residence or by anti-violence centers or shelters.
The Bank, which has always been close to workers, has also provided for specific suspension initiatives in favor of employees of companies in crisis such as the former Embraco, Air Italy, Mercatone Uno.

Support for employees

Intesa Sanpaolo has for some years operated the “Anticipazione Sociale” project, designed for redundant workers who receive their INPS benefits 7-8 months after applying. “Anticipazione Sociale” offers the opportunity to open credit facilities with favourable terms, until their redundancy benefits arrive from INPS. More specifically, provision was made for an advance lump sum of 1,400 euro, reduced proportionally in the event of a shorter period of suspension (suspension for less than 9 weeks on zero hours, or in the event of a reduction not on zero hours) or in the case of part-time employment. Through agreements signed with the Piedmont Region, the Metropolitan City of Turin, Emilia Romagna, Tuscany and Veneto, the worker does not bear any charges as these are covered by the project partners.

Usury prevention

The Bank has also joined the social initiative project promoted by Adiconsum aimed at preventing usury and aimed at individuals and families who, despite having recovered the ability to repay, do not have access to legal credit for previous negative positions. Adiconsum Loan is guaranteed by a fund that is fed by ministerial contributions in application of Article 15 of Law 108/96 and entrusted to the Third Sector Network of Intesa Sanpaolo.
Also in this area there are some other agreements in progress with Foundations and in particular: Lombard Anti-Usury Foundation, Finetica Onlus, Exodus '94, Anti-Usury Foundation Mons.V Cavalla, Moscati Foundation, San Matteo Foundation Together Against Usury, Beato Foundation Giuseppe Tovini, Toscana Antiusura Foundation, S. Maria del Soccorso Foundation, Santi Simplicio and Antonio Foundation and Sant'Ignazio da Laconi Foundation.

Young people

It is essential to invest in young people, giving them a sign of confidence and involvement, to promote new ways of communicating and interacting with the future customers.
For this reason it has developed a specific product range: besides Mutuo Giovani -  dedicated to the under-35s, including people with non-typical employment or contracts with increasing forms of protection, with the aim of helping first-time home purchases - products include accounts, prepaid cards, the ad hoc loans - XTe Prestito Giovani, per Merito and Studio Si Intelligent Specialization Fund, dedicated to students to facilitate access to study - investment services with Smart Save, which allows the subscription from App of dedicated mutual funds starting from 5 euros, and complementary pension solutions.

Innovation and financial

In the field of innovation combined with financial education was realized within the App Intesa Sanpaolo Mobile, the Smaller version of the digital wallet XME Wallet with the aim of providing the minors holders of XME Account UP! With more than eight years and a certified mobile phone, the first "digital" banking tool that allows you to:

  • manage by App (within the limits of operation allowed to this target) bank reports
  • making financial education, accompanying the child in the path of accountability, independence and conscious management of their relationships and financial resources.

Not only services and solution dedicated to young people, but also a new communication language at Branches and online, with a dedicated section of the Bank’s website, a Facebook page and a Twitter account , which allow young customers to request information and insights as well as assistance on products and initiatives dedicated.

The first point of attention is the aspect of costs, which Intesa Sanpaolo has contained to a minimum: on XME Account, flexible current account, subsidized conditions for young people up to 35 years, low management costs for financing products, savings, pension and protection and XME UP account!, account for minors completely free. In addition, on both types of accounts, up to the competition of the maximum age of product membership (18 and 35), stamp duty is paid by the Bank.

Savings plan

In terms of savings, the possibility to invest small amounts of money over time, even without a significant initial outlay, offers the opportunity to start a savings plan, laying the foundation to build a capital in the medium / long term.

Training support

The Bank's ongoing commitment to fostering the educational development of young people, including post-graduate students, finds expression in "per Merito", a product that is aimed, by allowing access to credit, to particularly deserving students from every university and faculty, including who wish to enroll in foreign universities or masters, in any economic and social condition, as the loan does not require any personal or family guarantee.
In 2020, funding was also made available to the families of students of some high schools and the scope of assisted students was extended to doctoral students.
Furthermore, for university students who reside in the South, or who reside in other regions of Italy and want to attend a university or a specialist school in the South, the StudioSì - Fund of the Ministry of University initiative has been joined by merit. and Research (MIUR) co-financed by the European Social Fund (ESF), which allows Intesa Sanpaolo to provide zero-interest loans to university students, up to 50,000 euros to be repaid in a maximum of 20 years without guarantees, to meet the costs of enrollment, purchase of books and all costs associated with the study.
Under 18

For under-18 is available XME Account UP!, completely free and with Youth Bonuses, that is, remuneration of the sums set aside in the current account, equal to 1% gross until competition of the maximum amount of 1,000 euros at the age of 18. The offer is modular and personalized according to the age group of the child (0-7 and 8-17 years), grows together with the young with the changing needs, always under the time control of the parents. 

Aimed at the little ones is XME dindi, the technological piggy bank that in addition to the traditional functions of collecting coins and banknotes, if connected to XME Salvadanaio allows you to set provisions, pulse or automatic, thanks to rounding payment transactions made with cards.


The products and services dedicated to this type of customer take into consideration the specific needs of simplicity and enhancement of relations with the Bank that have consolidated over time.

There are three dedicated product lines: "Carta Pensione", "Libretto Pensione per Te" and "XME Conto", that, for the account-holders and their co-holders over 65, provides, in addition to the conditions valid for all customers, the free membership in the "Senior Health" program. 
The range dedicated to Senior customers is completed by the Basic Account, created to comply with regulations introduced in 2012 for financial inclusion purposes. The account is dedicated to customers with limited banking needs and envisages low management costs, particularly for socially disadvantaged customers. Given the aims of this product, Intesa Sanpaolo chose to make its Basic Account product even more advantageous, guaranteeing more transactions free of charge than the limits established in regulations.

The standard banking product component, with services enhancing simplicity and transparency and meeting protection needs, is backed by a non-banking component relating to health, welcare and recreation including, for example: protection against unforeseen events, access to medical and healthcare services under preferential terms, social, welfare and tax assistance services at subsidised rates or even free of charge, and opportunities to purchase recreational products and services at preferential prices. In a scenario of rising health costs borne by households, the "Salute Senior" health service provides conventions for clinical and diagnostic studies that practice a direct discount on performance, with the option to take advantage of additional services and with greater control over territorial coverage and network quality. The service is available for all customers over 65, without exclusion.

The International Subsidiary Banks also developed several initiatives in favor of senior customers, which provide current accounts with subsidised terms and dedicated loans.

Families and operators affected by disaster events

The Intesa Sanpaolo Group has confirmed its concrete and tangible commitment near the families and economic operators affected by environmental calamities or other disasters that have affected the Italian territory, such as weather events the provinces of Verona, Triveneto, Nord-West, Crotone, through dedicated plafond and new subsidized loans for the restoration of damaged structures (houses, shops, offices, craft workshops, companies), moratoriums on current loans, protection interventions in the area of ​​protection and preferential procedures, simplified and fast. 

In 2020 there were about 300 suspensions of repayments on existing loans for a total residual debt of 500 million euro. In addition, subsidised loans were disbursed in 2020 for over 163 million euro (about 497 million euro since 2018). 


Intesa Sanpaolo has developed an offer of various services that best meet the needs expressed by immigrant customers (at the end of 2019, about 1.2 million customers) who want to transfer their savings in the countries of origin.

The services offered are essentially structured as follows

  • Express to Family allows the transfer of money to the Intesa Sanpaolo Group Banks in Albania, Egypt, Serbia and Ukraine
  • GetMoney to Family allows you to send money to the main countries of origin of migrants (Bangladesh, Brazil, Bulgaria, Ecuador, India, Morocco, Moldova, Peru, Thailand, Tunisia, Ukraine, Vietnam) thanks to cooperation agreements with banks on site
  • Money Transfer Western Union, thanks to the extensive network of agents allows to transfer money around the world even in areas that, due to the low presence of banks and financial institutions, do not allow the profitable use of traditional banking services.

During the 2019, more than 95,000 remittances were made for 47 million euro total. Through Western Union were made in 2019 more than 80,000 transfers for about 22 million euros.

The Institutional Affairs Department has planned the establishment of two permanent Observatories on issues related to sustainability and financial inclusion.

The first Observatory has as its objective the analysis and initiation of an interview on the demographic trends, competitiveness and sustainability of the Country, by carrying out studies and organizing awareness raising events.

The second Observatory focuses on financial inclusion, as an enabling factor for economic growth for young people, women, foreigners, start-ups and micro-enterprises. The work started includes the updating of a study on the dynamics of integration of migrants for the sustainable growth of the country carried out in 2018, the collaboration with the Catholic University and the R.F. Kennedy Human Rights Foundation, the collaboration with MEF and the Bank of Italy in the Italy working table within the Global Partnership for Financial Inclusion, the involvement of new players in the world of international organizations, foundations and sector associations.

Fund for impact

The Fund for Impact, an instrument provided by the 2018-2021 Business Plan, created in 2019 and with an endowment extended to 300 million euros following the integration of UBI into the Intesa Sanpaolo Group, is intended to allow the disbursement up to 1.5 billion in social impact credit to categories with difficulties in accessing credit despite their potential.
In addition to "per Merito", the following initiatives were activated thanks to the Fund for Impact:
- “Mamma@work”, a subsidized loan designed to reconcile motherhood and work;
- "XME StudioStation", a 0% interest loan aimed at ensuring the continuous use of distance learning education, allowing families to meet the costs of purchasing hardware, software and the fee for an internet subscription and
- "Obiettivo Pensione", a bridging loan that allows the unemployed person who has between 6 months and 3 years to access the old-age or early retirement pension to meet the contribution requirements.

Microfinance projects and solidarity credit

Our commitment for the social growth of the communities where Intesa Sanpaolo operates resulted in numerous microfinance projects and initiatives aimed at the prevention of usury, in partnership with Shareholders’ foundations and local Onlus associations. Initiatives both of a social nature, to support the income of families, and of an entrepreneurial nature, for the creation of micro and small businesses, with a catchment area essentially in the Milan area, see Intesa Sanpaolo as a partner of the Lombarda Antiusura Foundation and the Welfare Foundation Ambrosiano.
There are also other agreements for the credit inclusion of disadvantaged individuals or small businesses and for anti-usury initiatives, active with shareholder foundations, other foundations, local non-profit organizations and non-profit organizations.
In addition, the Bank makes available the entrepreneurial micro-credit loan, dedicated to micro-enterprises in the start-up phase of a new business or when investing in growth projects, offering them the possibility of accessing credit even without collateral.


Particularly important, in many projects started, is the collaboration with VoBIS (Bank volunteers for Social initiatives), national non-profit association of former banks that put their skills to the service of citizens and Non-profit organizations, carrying out accompanying and mentoring activities.

Group’s International Subsidiary Banks

Focus on the weaker segments of society is also high on part of the Group’s International Subsidiary Banks. In particular, to improve living and working conditions in the poorest areas of the country, over the years Alexbank has developed a number of products designed for individuals who would otherwise have no access to banking. This commitment was developed within the scope of a dedicated project – "Banking the Unbanked" – which provides for the development and integration of three lines of intervention for this type of customer: micro-finance to meet different customer needs and to create small businesses, micro-deposits at advantageous rates to encourage the culture of saving and the creation of a mobile wallet platform.

Support for Third sector

The commitment to playing a leading role in the social and cultural growth of the community to which it belongs led Intesa Sanpaolo to build up its tools and initiatives in favor of Third sector organizations, called upon to overcome the increasing difficulties that public entities must face in order to provide citizens with adequate services.

Initiatives and organizations

The Bank has developed a rating model of social businesses that integrates the traditional methods of bank analysis with important elements for the non-profit organizations, such as the ability to fund raising, success in projects funded by Public bodies and Foundations.
In this way, we assess clients on elements of debt sustainability and social projects, that also take into account the peculiarities of the non-profit world and of its specific "intangible asset".

Social impact loans*

   Intesa Sanpaolo (excluded UBI Banca Group)
  2018 2019

2020 2020
Loans granted for social purposes [K euro]** Italy Abroad Group Italy Abroad Group Italy Abroad Group Group
73,866 6,027
Anti-usury loans
0 1,680
0 1,480
0 1,305
Loans to the Third Sector
0 252.375
0 205,370
0 470,698
Products for vulnerable social groups 3,637,664
Support for people hit
by disastrous events
0 197.090
0 136,907
0 32,071,647
Total 4,114,008

* UBI Banca Group figures are only included as from the date of its consolidation into the Intesa Sanpaolo Group (last 5 months of 2020).

** It includes medium/long term loans provided by Third Sector and by Banks in Italy. In 2020 high social impact loans represented 42.5% of all loans granted by the ISP Group (vs. 6.6% in 2019). There has been strong growth in the high social impact loans segment as in 2020 these also included the loans issued to support families and businesses during the COVID-19 emergency. In particular, in 2020 the ISP Group finalised about 32 billion euro of such loans, almost 30 billion euro of which as part of the “Liquidity Decree”.

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