Our commitment to sustainability

"For Intesa Sanpaolo being sustainable means going above and beyond the mere expression of our principles and translating our values into a daily and credible commitment, resulting from a precise strategy, of cohesive company policies, of actions and of behaviour that is attentive to the needs to those that are connected to us".

Elena Flor - ESG & Sustainability

Commitment towards the real economy

We are a bank that is at the service of the real economy: our first commitment is to support families and business in the communities where we operate.

250 billion euros

of medium-long term credit that we expect to be disbursed into the real economy during the lifespan of our plan

87 billion euro

of medium-long term credit disbursed in 2020

11,500 italian companies

have been reinstated as solvent from previously non-performing loans in 2020

Commitment towards society

We commit to society and the community through various initiatives. 

  • We intend to become the first Impact Bank in the world, with funds specifically intended to guarantee loans to people within society that would otherwise have difficulty accessing credit, notwithstanding their potential. The first initiative of our Impact Fund was “Per Merito”, an “honour loan” for deserving students. In 2020, 2 new initiatives has been activated: the first is aimed at working mothers, Mamma@work, is a highly subsidised loan to balance motherhood and work during children’s early years of life; the second, XME StudioStation, is a loan for families to support distance learning .Two other initiatives announced in January 2020 to support working mothers in India and people over 50 who have lost their jobs or have difficulty accessing pension schemes.
  • We support those in difficulty, in particular through our project “Food and Shelter for disadvantaged people", intended to provide meals, clothing, shelter, and medicines to vulnerable people. Our structure dedicated towards Social Enhancement takes care of the planning of specific initiatives, creating a network with third sector organizations as a means of multiplying of impact across the territory. Social commitment is part of our history: we are the largest financier of the third sector in Italy.
  • We enhance the value of the artistic, cultural, and historical heritage of our group, to promote art and culture in Italy and abroad.

37 billion euro

Loans granted for social purposes in 2020

400 million euro

In loans in support of the third sector and social enterprises in 2020

16.1 million

Meals distributed every day to disadvantaged people between 2018-2021

Commitment towards the environment

We mobilise for the environment. Our business plan specifically involves the development of the Circular Economy, through the financing and launch of a dedicated investment fund. We also created “Circular Economy Lab”, the first Italian laboratory in the country, conceived and built alongside the Cariplo Foundation and Cariplo Factory.

2.5 billion euro

Loans granted for environmental purposes in 2020

First Italian Bank

To issue a Green Bond (value of 500 million euro)


Reduction of emissions of CO2 in 2020

Commitment toward people

Through all of these actions, we strive towards benefitting society with our ability to read and anticipate greater economic, environmental, and technological tendencies, as well as with our proven ability to obtain tangible results, and our intellectual and human capital. Our over 105,000 people represent a fundamental resource for achieving the goals set out in the business plan, thanks to their commitment, talent, and professionalism.


People in the Group (after the deduction of employees with atypical contracts, ISP + UBI data)

about 12 million

Hours of training delivered


People adhered to the flexible-working program

Consolidated Non-financial Statement as at 30 June 2021

For the third year in a row, Intesa Sanpaolo is one of the very few banks in the world to voluntarily publish an infra-annual non-financial report.


Consolidated Non-financial Statement 2020

The Consolidated Non-financial Statement 2020 reports the Group's performance in the environmental, social and governance (ESG) sector; the 2019 results confirm Intesa Sanpaolo's central role in social, cultural and environmental sustainability, even in the COVID-19 pandemic situation.

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