Our commitment to sustainability

"For Intesa Sanpaolo being sustainable means going above and beyond the mere expression of our principles and translating our values into a daily and credible commitment, resulting from a precise strategy, of cohesive company policies, of actions and of behaviour that is attentive to the needs to those that are connected to us".

Elena Flor - ESG & Sustainability

Commitment towards the real economy

We are a bank that is at the service of the real economy: our first commitment is to support families and business in the communities where we operate.

250 billion euros

of medium-long term credit that we expect to be disbursed into the real economy during the lifespan of our plan

77.4 billion euro

of medium-long term credit disbursed in 2021, about 290 billion euro since 2018

10,000 italian companies

have been reinstated as solvent from previously non-performing loans in 2021

Commitment towards society

We commit to society and the community through various initiatives. 

  • We intend to become the first Impact Bank in the world, with funds specifically intended to guarantee loans to people within society that would otherwise have difficulty accessing credit, notwithstanding their potential. The first initiative of our Impact Fund was “Per Merito”, a loan without collateral for all university students residing in Italy who study in Italy or abroad: € 71m granted (~ € 162m from the start of 2019).
    The new types of loans launched in 2020 continued: the first is aimed at working mothers, Mamma@work, to balance motherhood and work in their children’s early years of life (~ € 1mln granted since launch); the second, XME StudioStation (~ € 0.5m granted in 2021 and ~ € 1.7m granted since launch), is a loan for families to support distance learning. Support also continued for working mothers in India and for people over 50 who have lost their jobs or have difficulty accessing pension schemes. Finally, the following initiatives were launched in July 2021: “Per Esempio”, dedicated to Civil Service volunteers; “Per Crescere”, dedicated to school age children’s parents; "Per Avere Cura", for families with non-self-sufficient relatives.
  • We support those in difficulty, in particular through our project “Food and Shelter for disadvantaged people", intended to provide meals, clothing, shelter, and medicines to vulnerable people. Our structure dedicated towards Social Enhancement takes care of the planning of specific initiatives, creating a network with third sector organizations as a means of multiplying of impact across the territory. Social commitment is part of our history: we are the largest financier of the third sector in Italy.
  • We enhance the value of the artistic, cultural, and historical heritage of our group, to promote art and culture in Italy and abroad.

20.6 billion euro

Loans granted for social purposes in 2021

over 400 million euro

In loans in support of the third sector and social enterprises in 2021

24.8 million

Meals distributed every day to disadvantaged people between 2018-2021

Commitment towards the environment

We mobilize for the environment. Our 2018-2021 Business Plan specifically envisaged the development of the Circular Economy, through financing and the launch of a dedicated Plafond. The commitment to the environment is strengthened with the new 2022-2025 Business Plan which provides for new credit to the green economy, the circular economy and the ecological transition for 88 billion euros, with a strong focus on supporting the ecological transition of corporate companies and small and medium-sized enterprises. Within the 2018-2021 Business Plan we have created Circular Economy Lab, the first Italian laboratory in the area, conceived and built with the Cariplo Foundation and Cariplo Factory. With a view to developing solutions dedicated to the ESG transition of companies, S-Loan was developed, a new loan for SMEs through the identification of specific KPIs related to the investment with a dedicated plafond of 2 billion euros.

8.7 billion euro

Loans granted for green and circular economy in 2021

First Italian Bank

To issue a Green Bond (value of 500 million euro)


Reduction of emissions of CO2 from 2012 since 2021

Commitment toward people

Through all of these actions, we strive towards benefitting society with our ability to read and anticipate greater economic, environmental, and technological tendencies, as well as with our proven ability to obtain tangible results, and our intellectual and human capital. Our over 96,000 people represent a fundamental resource for achieving the goals set out in the business plan, thanks to their commitment, talent, and professionalism.


People in the Group (after the deduction of employees with atypical contracts)

about 13 million

Hours of training delivered


People adhered to the flexible-working program

Consolidated Non-financial Statement 2021

2021 Consolidated Non-financial Statement - cover

The 2021 Consolidated Non-financial Statement reports the Group's ESG (Environmental, Social and Governance) performance.

The 2021 results confirm Intesa Sanpaolo's leadership in sustainability with full achievement of the objectives of the 2018-2021 Business Plan.

Consolidated Non-financial Statement as at 30 June 2021

For the third year in a row, Intesa Sanpaolo is one of the very few banks in the world to voluntarily publish an infra-annual non-financial report.


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