The Network of Social Responsibility Delegates was established in 2007 and is a pivotal element of the self-responsibility model upon which the implementation of the Intesa Sanpaolo Code of Ethics is based.
It is a permanent network, coordinated by the Corporate Social Responsibility Service, which has the task of sharing the experiences of departments where Delegates operate and reporting any significant and transversal situation concerning social and environmental responsibility to the Managers of the Head Office Departments, the Divisions and the Group Banks.
Delegates collaborate with the Corporate Social Responsibility Service in order to identify the social responsibility objectives of the reference departments, manage the relations with stakeholders, monitor current projects, draw up the Consolidated Non-financial Statement and identify and manage cases of non-compliance with the Code of Ethics. The Network counts approximately 47 Delegates across all Departments and Group Banks in Italy and 11 Delegates from the International Subsidiary Banks.
The CSR Delegates Manifesto
- We share experience, strenght and individual talents ad to harmonise different roles and inspire fresh thought
- We generate authentic relationships in which thoughts and actions express their real meaning
- We welcome changes even when symbols and certaintes change, by accepting continuous challenges and searching for new perspectives
- Using energy motivation and experience we transform shared values into concrete actions and sustainable results.
A new training plan dedicated to CSR Delegates of the International Subsidiary Banks Division was launched in 2019 with a specific focus on issues and activities related to the integration of sustainability in the organisation. The first two modules were dedicated respectively to ISO 26000, GRI Standards and reporting quality requirements. Each session involved a total of 15 participants. During the year training sessions also continued for the structures involved in the management of complaints and customer satisfaction of the International Subsidiary Banks Division, aimed at identifying and reporting potential breaches of the Code of Ethics. The 2019 editions involved Intesa Sanpaolo Bank Albania and Intesa Sanpaolo Bank Romania for a total of more than 450 participants.
The network participated in the design of training initiatives on CSR themes. A collection of new Training Objects has been designed and created on six sustainability issues – to strengthen the knowledge and awareness of CSR issues among people, made available from March 2019.
The Delegates’ presence in some work groups, set up within the Bank from time to time, enables us to keep a close check on some of the topics at hand, also during the planning stage of the activities.