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Commitment to people: data

The programs adopted by the Group made it possible to consolidate the centrality of people through: investments in training, enhancement also in the context of diversity, effective protection of employment levels through professional qualification activities, numerous contractual instruments of an innovative nature, capable of promoting development of an effective corporate welfare system and a better balance between professional and private life.

Diversity: group staff breakdown

A constant trend in the breakdown by category and gender with respect to the total population is also confirmed in 2021. The company population is balanced in terms of male and female presence; in particular, a slight prevalence of women compared to men in the Group is highlighted. There are over 14,000 female managers (executives and middle managers) in the Group, representing 28.7% of all female employees. Women managers account for 38.8% of all managerial staff (37.7% in 2020). 

 

      Intesa Sanpaolo Group (including UBI Banca Group)
Breakdown of staff by gender
2021
ITALY ABROAD GROUP
Men 49.5 37.1 46.7
Women 50.5 62.9 53.3

Female bank employees in Italy account for 47.0% of staff, against 53.0% male employees.

 

      Intesa Sanpaolo Group (excluding UBI Banca Group)
ISP+UBI Intesa Sanpaolo Group (including UBI Banca Group)
Employees by category and gender [% of total employees]
2019 2020 2020 2021
ITALY ABROAD GROUP ITALY ABROAD GROUP GROUP ITALY ABROAD GROUP
Executives
1.6 2.2 1.7 1.6 2.2 1.8 1.8 1.7 2.2 1.8
Men 1.2 1.3 1.3 1.3 1.4 1.3 1.3 1.4 1.3 1.4
Women 0.3 0.9 0.5 0.4 0.9 0.5 0.4 0.4 0.9 0.5
Middle managers 42.4 22.8 37.3 42.2 22.7 37.1 38.1 42.1 22.0 37.5
Men 25.6 12.9 22.3 25.3 12.8 22.0 23.5 25.8 12.2 22.7
Women 16.7 9.8 14.9 16.9 9.9 15.0 14.6 16.3 9.8 14.8
Professional areas 56.1 75.0 61.0 56.2 75.1 61.2 60.1 56.2 75.8 60.6
Men 22.2 23.3 22.5 22.0 23.2 22.4 22.8 22.3 23.6 22.6
Women 33.9 51.7 38.5 34.2 51.8 38.8 37.3 33.9 52.2 38.0

Figures for Italy for bank staff are as follows: executives (2.4%), middle managers (41.9%) and professional areas (55.7%).

 

Breakdown by category and gender [% of the category total]
         
  Intesa Sanpaolo Group (excluding UBI Banca Group)
ISP+UBI Intesa Sanpaolo Group (including UBI Banca Group)
  2019 2020 2020 2021
MEN WOMEN MEN WOMEN MEN WOMEN MEN WOMEN
Executives

73.4

26.6

72.6

27.4

75.4

24.6 74.0 26.0
Middle managers 60.0 40.0 59.4 40.6 61.6 38.4 60.6 39.4
Executives + Middle managers 60.6 39.4 60.0 40.0 62.3 37.7 61.2 38.8
Professional areas 36.8 63.2 36.6 63.4 37.9 62.1 37.3 62.7
Positions reporting directly to the CEO* [%]
2021
% Women over the total of first level reports
6
% Women over the total of second level reports
20
% Women over the total of first and second level reports
18

* Chief Executive Officer.

      Intesa Sanpaolo Group (excluding UBI Banca Group)
ISP+UBI Intesa Sanpaolo Group (including UBI Banca Group)
Average age of employees
2019 2020 2020 2021
ITALY ABROAD GROUP ITALY ABROAD GROUP GRUOUP ITALY ABROAD GROUP
Average age of employees 48.2 41.0 46.3 48.4 41.1 46.5 46.7 48.5 41.1 46.8
Men 49.4 41.8 47.8 49.6 41.6 47.9 48.1 49.5 41.5 48.1
Women 47.0 40.6 45.1 47.4 40.7 45.4 45.5 47.4 40.8 45.6
Executives 53.3 46,2 50.9 53.7 46.7 51.4 51.9 54.3 47.2 52.4
Middle managers 51.3 46.4 50.5 51.5 46.2 50.7 50.7 51.6 46.3 50.9
Professional areas 45.7 39.3 43.6 46.0 39.3 43.8 44.0 45.9 39.3 44.0

Figures for Intesa Sanpaolo and Italy for leading banks are comparable: average age of employees (48.3), men (49.5), women (47.2), executives (53.5), middle managers (51.1) and professional areas (46.0).

Diversity: professional development

To continue to raise awareness among managers on the theme of enhancing female talent, in 2021 the KPI dedicated to female talent has been extended in the performance sheets of more than 2,100 managers, remaining equal to 10% of the incentive system.

      Intesa Sanpaolo Group (excluding UBI Banca Group)
ISP+UBI* Intesa Sanpaolo Group (including UBI Banca Group)
Number of promotions by gender
2019 2020 2020 2021
ITALY ABROAD GROUP ITALY ABROAD GROUP GROUP ITALY ABROAD GROUP
Total 2,958 2,960 5,918 3,371 2,179 5,550 7,216 5,922 2,227 8,149
Men 1,414 1,463 2,877 1,547 1,274 2,821 3,738 2,688 908 3,596
Women 1,544 1,497 3,041 1,824 905 2,729 3,478 3,234 1,319 4,553
Staff promoted [%]
4.5 12.8 6.7 5.3 9.7 6.5 6.9 7.9 10.1 8.4

* UBI Banca Group figures are only included as from the date of its consolidation into the Intesa Sanpaolo Group (last 5 months of 2020).

 

      Intesa Sanpaolo Group (excluding UBI Banca Group)
  Intesa Sanpaolo Group (including UBI Banca Group)
Women/men base salary and remuneration ratio - FTE* [%]
2019 2020   2021
ITALY ABROAD GROUP ITALY ABROAD GROUP   ITALY ABROAD GROUP
Ratio of gross base salary - women vs. men - FTE
                   
Executives 0.8 0.7 0.7 0.8 0.6 0.7   0.9 0.6 0.7
Middle managers 0.9 1.2 0.9 0.9 1.0 0.9   0.9 0.9 0.9
Professional areas 1.0 0.9 0.9 1.0 0.8 0.9   1.0 0.9 0.9
Ratio of total remuneration - women vs. men - FTE                    
Executives 0.8 0.6 0.7 0.8 0.6 0.7   0.8 0.6 0.7
Middle managers 0.9 1.0 0.9 0.9 0.9 0.9   0.9 0.9 0.9
Professional areas 1.0 0.9 0.9 1.0 0.8 0.9   1.0 0.8 0.9

Basic salary is annual, before tax. Remuneration is calculated as the salary plus any bonus/reward system. 
* Since 2018, the reported figures have been calculated on the basis of Full Time Equivalent (FTE) employees in order to provide a more accurate and truthful representation of average wages and salaries on the basis of gender and professional category.

Training

The remote training experience gained due to the pandemic was capitalised in 2021: the Group continued to use remote channels for live and digital training, enabling all employees in Italy to participate in digital learning activities; in this regard, the opinions collected among the Group’s people were very positive, equal to 87% for digital training and 97% for live training. The total number of hours provided in 2021 remains at very high levels and essentially in line with 2020. This allowed the Group to achieve the objective set by the Business Plan for the year 2021 and for the entire time horizon of the Plan: thus, approximately 46 million hours were provided, confirming the Bank’s strong emphasis on its resources and their learning and training processes.

 

      Intesa Sanpaolo Group (excluding UBI Banca Group)
ISP+UBI* Intesa Sanpaolo Group (including UBI Banca Group)
Training by professional category [hours]**
2019 2020 2020 2021
ITALY ABROAD GROUP ITALY ABROAD GROUP GROUP ITALY ABROAD GROUP
Executives
63,340 27,981 91,321 63,466 35,271 98,736 109,703 115,558 40,747 156,305
Middle managers
3,642,927 244,972 3,887,899 3,897,981 269,125 4,167,106 4,772,837 4,553,223 301,440 4,854,663
Professional areas
5,102,961 1,221,379 6,324,339 6,120,470 1,280,945 7,401,415 8,103,620 6,670,225 1,340,142 8,010,367
Total 8,809,227 1,494,331 10,303,559 10,081,917 1,585,340 11,667,257 12,986,160 11,339,006 1,682,329 13,021,335
Men 4,137,112 436,902 4,574,014 4,621,838 452,135 5,073,973 5,809,089 5,492,485 480,256 5,972,741
Women 4,672,116 1,057,429 5,729,545 5,460,079 1,133,205 6,593,284 7,177,071 5,846,521 1,202,073 7,048,594

* UBI Banca Group figures are only included as from the date of its consolidation into the Intesa Sanpaolo Group (last 5 months of 2020). 
** The figures are shown on the basis of a recalculation that takes into account training effectiveness parameters. The figures do not include the hours of training provided to employees that left during the year.

      Intesa Sanpaolo Group (excluding UBI Banca Group)
ISP+UBI* Intesa Sanpaolo Group (including UBI Banca Group)
Training by professional category [No. of participants]
2018 2019 2020 2020 2021
ITALY ABROAD GROUP ITALY ABROAD GROUP ITALY ABROAD GROUP GROUP ITALY ABROAD GROUP
Executives
925 451 1,376 961 436 1,397 989 464 1,453 1,739 1,268 445 1,713
Middle managers
27,167 5,120 32,287 26,627 4,594 31,221 26,137 4,599 30,736 38,739 31,174 4,500 35,674
Professional areas
35,415 14,840 50,255 35,686 15,129 50,815 34,703 15,363 50,066 59,966 41,114 15,071 56,185
Total 63,507 20,411 83,918 63,274 20,159 83,433 61,829 20,426 82,255 100,444 73,556 20,016 93,572
Men 31,054 7,800 38,854 30,827 7,529 38,356 29,930 7,612 37,542 47,760 36,279 7,402 43,681
Women 32,453 12,611 45,064 32,447 12,630 45,077 31,899 12,814 44,713 52,684 37,277 12,614 49,891

* UBI Banca Group figures are only included as from the date of its consolidation into the Intesa Sanpaolo Group (last 5 months of 2020).

 

      Intesa Sanpaolo Group (excluding UBI Banca Group)
Intesa Sanpaolo Group (including UBI Banca Group)
Training by category and gender [average hours]*
2019 2020 2021
ITALY ABROAD GROUP ITALY ABROAD GROUP ITALY ABROAD GROUP
Executive
33.8 41.0 36.2 28.1 41.4 32.4 39.1 46.3 41.1
Men 33.0 39.4 34.8 28.0 38.2 30.8 38.7 37.9 38.5
Women 36.9 43.4 40.1 28.6 46,.5 36.8 40.9 59.4 48.4
Middle managers
47.9 33.3 45.6 51.4 31.8 48.3 51.8 36.4 49.7
Men 47.0 28.5 44.2 50.5 24.9 46.6 51.9 29.2 49.1
Women 49.3 39.6 47.7 52.8 40.8 50.7 51.5 45.3 50.6
Professional areas
50.0 45.7 48.6 59.4 39.6 53.0 55.9 44.8 52.7
Men 49.0 41.5 46.9 56.9 35.9 51.2 56.0 38.6 51.9
Women 50.6 47.6 49.6 61.0 41.2 54.0 55.8 47.7 53.3
Hours of training per employee [No.]*
48.8 42.8 47.3 55.5 37.9 50.9 53.9 43.0 51.4

* Hours defined as the duration of the teaching units used.

 

      Intesa Sanpaolo Group (excluding UBI Banca Group)
  Intesa Sanpaolo Group (including UBI Banca Group)
Training by procedure
2019 2020   2021
ITALY ABROAD GROUP ITALY ABROAD GROUP   ITALY ABROAD GROUP
Classroom training [% of hours]*
4.6 49.0 11.0 2.2 30.9 6.1   3.2 34.4 7.2
Remote training [% of hours]*
95.4 51.0 89.0 97.8 69.1 93.9   96.8 65.6 92.8
Number of persons registered
63,274 20,159 83,433 61,829 20,426 82,255   73,556 20,016 93,572
Hours of training provided (classroom + remote learning) [No.]*
8,809,227 1,494,332 10,303,559 10,081,917 1,585,340 11,667,257   11,339,006 1,682,329 13,021,335

* The figures are shown on the basis of a recalculation that takes into account training effectiveness parameters. The figures do not include the hours of training provided to employees that left during the year.

Employee satisfaction

Intesa Sanpaolo’s climate analysis was carried out in July 2021 and was the first since the onset of COVID-19 and the integration of UBI Banca. The Group’s people confirm their satisfaction with their relationship with colleagues and, compared to the previous survey, the ratings on their relationship with bosses, salary, bonuses and prestige increased. They also have the perception of an increasingly secure workplace that is a source of pride. They share the company’s vision and culture, are proud to work in the Group and confirm their appreciation for their direct bosses and the top management. The 2021 results are at higher levels than the previous survey conducted in 2019 (77%).

    Intesa Sanpaolo Group (excluding UBI Banca Group)
Intesa Sanpaolo Group (including UBI Banca Group)
Company climate
2019 2020 2021
ITALY ABROAD ITALY ABROAD ITALY ABROAD
Climate analysis (% taking part in the survey out of the selected sample) 54.8 48.7 - - 62.3 55.7
Employee satisfaction index [%] 69.0* 78.0 - - 76,0* 73.0
Change in the employee satisfaction index compared to the previous period -9.0 1.0 - - 7.0 -5.0
Climate analysis** 1 1 - - 1 1
Internal communication events 176 327 157 386 232 387
Focus groups 13 2 18 18 12 39
Participants in focus groups 130 16 144 4,411 120 4,012

* Survey carried out among Professional Areas and Middle Managers. 
** No climate surveys were conducted in 2020.

Freedom of collective bargaining

The importance of the Group’s people is evident in the company’s full protection of workers’ rights and is also guaranteed through the development of strong industrial relations with the trade unions, promoting a dialogue between the parties to face the various stages of growth and reorganization of the Group.

 

      Intesa Sanpaolo Group (excluding UBI Banca Group)
ISP+UBI Intesa Sanpaolo Group (including UBI Banca Group)
Trade union freedom
2019 2020 2020 2021
ITALY ABROAD GROUP ITALY ABROAD GROUP GROUP ITALY ABROAD GROUP
Employees registered with a trade union [No.]
47,684 7,288 54,972 45,581 6,937 52,519 68,606 54,502 6,511 61,012
Executives 173 65 238 157 58 215 323 231 49 280
Middle managers 19,350 2,458 21,808 18,399 2,421 20,819 27,538 22,026 2,133 24,159
Professional areas 28,160 4,765 32,925 27,026 4,459 31,485 40,745 32,245 4,329 36,574
Employees registered with a trade union [%]*
76.6 32.3 64.8 76.3** 31.4 64.2 68.2 77,1** 30.4 66.2
Days of absence for meetings/strikes (also employees who are not trade unionists)
7,193 208 7,401 1,420 96 1,516 1,519 1,466 131 1,597

The National Collective Bargaining Agreement for the sector covers all employees in Italy and 54.81% of employees abroad. 
* Data were recalculated on the basis of the Full Time Equivalents - FTEs. 
** The percentage of employees in Italy covered by the collective bargaining agreement for the credit sector that are members of a trade union is 77.25%.

 

Welfare and well-being of the Group’s people

The corporate welfare system aims to act for the best balance of the private and professional life of employees and their families with the aim of promoting sustainable solutions and projects consistent with their expectations.

 

      Intesa Sanpaolo Group (excluding UBI Banca Group)
ISP+UBI* Intesa Sanpaolo Group (including UBI Banca Group)
Contributions for staff [K euro]
2019 2020 2020 2021
ITALY ABROAD GROUP ITALY ABROAD GROUP GROUP ITALY ABROAD GROUP
Insurance and accident policies 15,960 791 16,752 20,805 21,159 41,964 42,022 25,245 1,089 26,334
Loyalty bonus 11,702 223 11,925 11,042 323 11,366 11,366 9,602 274 9,876
Study contributions for employees' children 3,621 84 3,705 3,620 90 3,710 6,918 7,288 176 7,465
Recreational and cultural activities 2,911 1,689 4,599 3,407 1,570 4,978 5,127 3,566 1,791 5,357
Contributions for employees' children with disabilities 3,068 25 3,093 2,975 21 2,995 3,710 6,567 31 6,598

* UBI Banca Group figures are only included as from the date of its consolidation into the Intesa Sanpaolo Group (last 5 months of 2020).

 

      Intesa Sanpaolo Group (excluding UBI Banca Group)
ISP+UBI* Intesa Sanpaolo Group (including UBI Banca Group)
Supplementary healthcare and welfare
2019 2020 2020 2021
ITALY ABROAD GROUP ITALY ABROAD GROUP GROUP ITALY ABROAD GROUP
Contributions paid by the Bank for supplementary healthcare assistance [K euro] 78,429 2,972 81,400 75,914 4,612 80,526 80,594 83,674 3,511 87,186
Health assistance: persons assisted 67,114 9,930 77,044 64,440 10,247 74,687 95,254 74,854 10,282 85,136
Contributions paid by the Bank for supplementary retirement benefits [K euro] 144,497 3,405 147,903 140,509 3,644 144,153 183,633 172,862 4,128 176,990
Supplementary retirement benefits: persons assisted 65,172 3,551 68,723 63,012 3,573 66,585 86,031 79,577 3,079 82,656

* The UBI Banca Group figures are only included as from the date of its consolidation into the Intesa Sanpaolo Group (last 5 months of 2020).

 

Smart working

In 2021, the number of Group’s people eligible for flexible working remained at very high levels, confirming Intesa Sanpaolo’s strong drive to digitise operations. Thus, in order to guarantee safe working conditions for the Group’s people, support for remote working continued to be provided, including digital coaches to assist people working remotely and share best practices.  81% of the Group’s people eligible for flexible work in 2021 vs ~77% in 2020

  Intesa Sanpaolo Group (excluding UBI Banca Group)
ISP+UBI* Intesa Sanpaolo Group (including UBI Banca Group)
Smart working  2019  2020 2020 2021
GROUP GROUP GROUP GROUP
No. participants
17,250 65,500 80,500 78,000

* The UBI Banca Group figures are only included as from the date of its consolidation into the Intesa Sanpaolo Group (last 5 months of 2020).

Employees' safety

Accidents in 2021 are essentially in line with 2020, down sharply compared to previous years due to the effects brought on by the COVID-19 pandemic. Therefore, since the end of February 2020, remote working has been used extensively, drastically reducing employees’ physical presence in the offices and commuting.

 

  Intesa Sanpaolo Group (excluding UBI Banca Group)

Intesa Sanpaolo Group (including UBI Banca Group)
Injuries by year
2019 2020 2021
ITALY ABROAD GROUP ITALY ABROAD GROUP ITALY ABROAD GROUP
Total injuries in the year [No.]
712 119 831 380 63 443 485 41 526

* The UBI Banca Group figures are only included as from the date of its consolidation into the Intesa Sanpaolo Group (last 5 months of 2020).

Attention continued to be paid to training on health and safety, which recorded an increase in hours by ~5% in 2021, with a view to continuously strengthening supervision of the Group employees’ health and safety.

  Intesa Sanpaolo Group (excluding UBI Banca Group)
ISP+UBI* Intesa Sanpaolo Group (including UBI Banca Group)
Training on health and safety
2019 2020 2020 2021
ITALY ABROAD GROUP ITALY ABROAD GROUP GROUP ITALY ABROAD GROUP
Hours of training on health and safety** 138,164 8,321 146,485 140,789 18,888 159,677 186,851 164,097 31,404 195,500
Employees who have attended health and safety training [No.] 26,147 2,747 28,894 26,697 6,582 33,279 41,024 27,458 9,588 37,046
Employees who have attended health and safety training [%] 40 12 33 42 29 39 39 37 44 38
Costs of health and safety training [K euro] 649 19 667 45 15 60 173 217 27 244
Hours of health and safety training per employee 2.1 0.4 1.7 2.2 0.8 1.9 1.8 2.2 1.4 2.0

* UBI Banca Group figures are only included as from the date of its consolidation into the Intesa Sanpaolo Group (last 5 months of 2020). 
** Hours defined as the duration of the teaching units used.

Documents
Consolidated Non-financial Statement 2021:
 
Employment protection
Retentation, enhancement, diversity and inclusion of the Group's people
Health, safety and well-being of the Group's people
People Indicators - pdf
People Indicators - excel
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