{"clientID":"2b71d197-0c21-4234-ba98-2689b888f985","signature":"664610f33aa0503128c41216cec8b65f079ea4ee9ece982d6c7d6715d0fc4e88","encryption":"68cad83b4246825bd81d4bc1059d4620","keyID":"183b753b-7f28-af43-f453-4bd93774f44a","user":"C1AAFC8C323DFDA567B3CD7D0E48C3DD"}

Commitment to people: data

The programs adopted by the Group made it possible to consolidate the centrality of people through: investments in training, enhancement also in the context of diversity, effective protection of employment levels through professional qualification activities, numerous contractual instruments of an innovative nature, capable of promoting development of an effective corporate welfare system and a better balance between professional and private life.

Diversity: group staff breakdown

With a constant trend in the breakdown by category and gender, there was a slight growth in female managers (executives and middle management), equal to 40% of management and 28.6% of the entire female population.


      Intesa Sanpaolo Group (excluding UBI Banca Group)
ISP+UBI
Breakdown of staff by gender
2020 2020
ITALY ABROAD GROUP GROUP
Men 48.6 37.4 45.7 47.6
Women 51.4 62.6 54.3 52.4

Female bank employees in Italy account for 46.9% of staff, against 53.1% male employees.

 

      Intesa Sanpaolo Group (excluding UBI Banca Group)
ISP+UBI
Employees by category and gender [% of total employees]
2018 2019 2020 2020
ITALY ABROAD GROUP ITALY ABROAD GROUP ITALY ABROAD GROUP GROUP
Executives
1.5 2.3 1.7 1.6 2.2 1.7 1.6 2.2 1.8 1.8
Men 1.2 1.4 1.3 1.2 1.3 1.3 1.3 1.4 1.3 1.3
Women 0.3 0.9 0.5 0.3 0.9 0.5 0.4 0.9 0.5 0.4
Middle managers 42.5 23.4 37.7 42.4 22.8 37.3 42.2 22.7 37.1 38.1
Men 25.8 13.8 22.8 25.6 12.9 22.3 25.3 12.8 22.0 23.5
Women 16.6 9.6 14.9 16.7 9.8 14.9 16.9 9.9 15.0 14.6
Professional areas 56.0 74.3 60.6 56.1 75.0 61.0 56.2 75.1 61.2 60.1
Men 22.4 22.7 22.5 22.2 23.3 22.5 22.0 23.2 22.4 22.8
Women 33.6 51.6 38.1 33.9 51.7 38.5 34.2 51.8 38.8 37.3

Figures for Italy for bank staff are as follows: executives (2.3%), middle managers (41.7%) and professional areas (56.0%).

 

Breakdown by category and gender [% of the category total]
     
  Intesa Sanpaolo Group (excluding UBI Banca Group)
ISP+UBI
  2018 2019 2020 2020
MEN WOMEN MEN WOMEN MEN WOMEN MEN WOMEN
Executives

73.9

26.1

73.4

26.6

72.6

27.4

75.4

24.6
Middle managers 60.5 39.5 60.0 40.0 59.4 40.6 61.6 38.4
Executives + Middle managers 61.1 38.9 60.6 39.4 60.0 40.0 62.3 37.7
Professional areas 37.1 62.9 36.8 63.2 36.6 63.4 37.9 62.1

 

 

      Intesa Sanpaolo Group (excluding UBI Banca Group)
ISP+UBI
Average age of employees
2018 2019 2020 2020
ITALY ABROAD GROUP ITALY ABROAD GROUP ITALY ABROAD GROUP GRUOUP
Average age of employees 47.9 41.5 46.3 48.2 41.0 46.3 48.4 41.1 46.5 46.7
Men 49,2 42.6 47.9 49.4 41.8 47.8 49.6 41.6 47.9 48.1
Women 46.7 40.8 44.9 47.0 40.6 45.1 47.4 40.7 45.4 45.5
Executives 52.8 45.4 50.3 53.3 46,2 50.9 53.7 46.7 51.4 51.9
Middle managers 51.0 46.6 50.4 51.3 46.4 50.5 51.5 46.2 50.7 50.7
Professional areas 45.4 39.7 43.7 45.7 39.3 43.6 46.0 39.3 43.8 44.0

Figures for Intesa Sanpaolo and Italy for leading banks are comparable: average age of employees (47.9), men (49.1), women (46.6), executives (52.8), middle managers (50.7) and professional areas (45.5).

Diversity: professional development

To continue to raise awareness among managers on the theme of enhancing female talent, a dedicated KPI has been included in the performance sheets of more than 1,200 managers this year, with a direct impact equal to 10% of the incentive system.

      Intesa Sanpaolo Group (excluding UBI Banca Group)
ISP+UBI*
Number of promotions by gender
2018 2019 2020 2020
ITALY ABROAD GROUP ITALY ABROAD GROUP ITALY ABROAD GROUP GROUP
Total 2,773 2,901 5,674 2,958 2,960 5,918 3,371 2,179 5,550 7,216
Men 1,352 1,645 2,997 1,414 1,463 2,877 1,547 1,274 2,821 3,738
Women 1,421 1,256 2,677 1,544 1,497 3,041 1,824 905 2,729 3,478
Staff promoted [%]
4.1 12.5 6.2 4.5 12.8 6.7 5.3 9.7 6.5 6.9

* The UBI Banca Group figures are only included as from the date of its consolidation into the Intesa Sanpaolo Group (last 5 months of 2020).

 

      Intesa Sanpaolo Group (excluding UBI Banca Group)
Women/men base salary and remuneration ratio - FTE* [%]
2018 2019 2020
ITALY ABROAD GROUP ITALY ABROAD GROUP ITALY ABROAD GROUP
Ratio of gross base salary - women vs. men - FTE
                 
Executives 0.9 0.7 0.7 0.8 0.7 0.7 0.8 0.6 0.7
Middle managers 0.9 1.1 0.9 0.9 1.2 0.9 0.9 1.0 0.9
Professional areas 1.0 0.9 0.9 1.0 0.9 0.9 1.0 0.8 0.9
Ratio of total remuneration - women vs. men - FTE                  
Executives 0.8 0.6 0.7 0.8 0.6 0.7 0.8 0.6 0.7
Middle managers 0.9 1.1 0.9 0.9 1.0 0.9 0.9 0.9 0.9
Professional areas 1.0 0.9 0.9 1.0 0.9 0.9 1.0 0.8 0.9

Basic salary is annual, before tax. Remuneration is calculated as the salary plus any Bonus/reward system. 
* Since 2018, the reported figures have been calculated on the basis of Full Time Equivalent (FTE) employees in order to provide a more accurate and truthful representation of average wages and salaries on the basis of gender and professional category.

Training

The pandemic had a great impact on the way of working but, also thanks to the digital technology, it was possible to quickly reorganise remote activities, activating communication campaigns to encourage flexible training. In particular, smart learning enabled the provision of approximately 3.5 million hours to almost 35,000 Network employees, an average of approximately 100 hours per capita.

      Intesa Sanpaolo Group (excluding UBI Banca Group)
ISP+UBI*
Training by professional category [hours]**
2018 2019 2020 2020
ITALY ABROAD GROUP ITALY ABROAD GROUP ITALY ABROAD GROUP GROUP
Executives
34,552 36,878 71,430 63,340 27,981 91,321 63,466 35,271 98,736 109,703
Middle managers
2,922,599 288,149 3,210,748 3,642,927 244,972 3,887,899 3,897,981 269,125 4,167,106 4,772,837
Professional areas
4,182,800 1,214,975 5,397,775 5,102,961 1,221,379 6,324,339 6,120,470 1,280,945 7,401,415 8,103,620
Total 7,139,951 1,540,002 8,679,953 8,809,227 1,494,331 10,303,559 10,081,917 1,585,340 11,667,257 12,986,160
Men 3,327,966 485,302 3,813,268 4,137,112 436,902 4,574,014 4,621,838 452,135 5,073,973 5,809,089
Women 3,811,985 1,054,700 4,866,685 4,672,116 1,057,429 5,729,545 5,460,079 1,133,205 6,593,284 7,177,071

* The UBI Banca Group figures are only included as from the date of its consolidation into the Intesa Sanpaolo Group (last 5 months of 2020).
** The figures are shown on the basis of a recalculation that takes into account training effectiveness parameters. The figures do not include the hours of training provided to employees that left during the year, as well as the training provided via Web TV.

 

      Intesa Sanpaolo Group (excluding UBI Banca Group)
ISP+UBI*
Training by professional category [No. of participants]
2018 2019 2020 2020
ITALY ABROAD GROUP ITALY ABROAD GROUP ITALY ABROAD GROUP GROUP
Executives
925 451 1,376 961 436 1,397 989 464 1,453 1,739
Middle managers
27,167 5,120 32,287 26,627 4,594 31,221 26,137 4,599 30,736 38,739
Professional areas
35,415 14,840 50,255 35,686 15,129 50,815 34,703 15,363 50,066 59,966
Total 63,507 20,411 83,918 63,274 20,159 83,433 61,829 20,426 82,255 100,444
Men 31,054 7,800 38,854 30,827 7,529 38,356 29,930 7,612 37,542 47,760
Women 32,453 12,611 45,064 32,447 12,630 45,077 31,899 12,814 44,713 52,684

* The UBI Banca Group figures are only included as from the date of its consolidation into the Intesa Sanpaolo Group (last 5 months of 2020).

 

      Intesa Sanpaolo Group (excluding UBI Banca Group)
Training by category and gender [average hours]*
2018 2019 2020
ITALY ABROAD GROUP ITALY ABROAD GROUP ITALY ABROAD GROUP
Executive
25.1 48.2 32.8 33.8 41.0 36.2 28.1 41.4 32.4
Men 24.7 46.7 30.7 33.0 39.4 34.8 28.0 38.2 30.8
Women 26.5 50.5 39.0 36.9 43.4 40.1 28.6 46,.5 36.8
Middle managers
38.4 37.4 38.2 47.9 33.3 45.6 51.4 31.8 48.3
Men 37.7 34.1 37.2 47.0 28.5 44.2 50.5 24.9 46.6
Women 39.4 42.2 39.9 49.3 39.6 47.7 52.8 40.8 50.7
Professional areas
40.3 45.1 41.8 50.0 45.7 48.6 59.4 39.6 53.0
Men 39.4 44.3 40.6 49.0 41.5 46.9 56.9 35.9 51.2
Women 41.0 45.5 42.5 50.6 47.6 49.6 61.0 41.2 54.0
Hours of training per employee [No.]*
39.3 43.4 40.3 48.8 42.8 47.3 55.5 37.9 50.9
 

* Hours defined as the duration of the teaching units used.

 

      Intesa Sanpaolo Group (excluding UBI Banca Group)
Training by procedure
2018 2019 2020
ITALY ABROAD GROUP ITALY ABROAD GROUP ITALY ABROAD GROUP
Classroom training [% of hours]*
6.4 48.0 13.7 4.6 49.0 11.0 2.2 30.9 6.1
Remote training [% of hours]*
93.6 52.0 86.3 95.4 51.0 89.0 97.8 69.1 93.9
Number of persons registered
63,507 20,411 83,918 63,274 20,159 83,433 61,829 20,426 82,255
Hours of training provided (classroom + remote learning) [No.]*
7,139,951 1,540,002 8,679,953 8,809,227 1,494,332 10,303,559 10,081,917 1,585,340 11,667,257

* The figures are shown on the basis of a recalculation that takes into account training effectiveness parameters. The figures do not include the hours of training provided to employees that left during the year, as well as the training provided via Web TV.

Employee satisfaction

The Group employees demonstrate a very high sense of belonging, promoting the Bank for the way it has handled the emergency with authorities, customers and employees.

    Intesa Sanpaolo Group (excluding UBI Banca Group)
Company climate
2018 2019 2020
ITALY ABROAD ITALY ABROAD ITALY ABROAD
Climate analysis (% taking part in the survey out of the selected sample) - - 54.8 48.7 - -
Employee satisfaction index [%] - - 69.0* 78.0 - -
Change in the employee satisfaction index compared to the previous period - - -9.0 1.0 - -
Climate analysis** - - 1 1 - -
Internal communication events 148 336 176 327 157 386
Focus groups 12 16 13 2 18 18
Participants in focus groups 120 580 130 16 144 4,411

* Survey carried out among Professional Areas and Middle Managers.
** No climate surveys were conducted in 2020 and 2018.

 

Freedom of collective bargaining

The importance of the Group’s people is evident in the company’s full protection of workers’ rights and is also guaranteed through the development of strong industrial relations with the trade unions, promoting a dialogue between the parties to face the various stages of growth and reorganization of the Group.

 

      Intesa Sanpaolo Group (excluding UBI Banca Group)
ISP+UBI
Trade union freedom
2018 2019 2020 2020
ITALY ABROAD GROUP ITALY ABROAD GROUP ITALY ABROAD GROUP GROUP
Employees registered with a trade union [No.]
50,603 7,158 57,761 47,684 7,288 54,972 45,581 6,937 52,519 68,606
Executives 190 58 248 173 65 238 157 58 215 323
Middle managers 20,528 2,470 22,998 19,350 2,458 21,808 18,399 2,421 20,819 27,538
Professional areas 29,885 4,630 34,515 28,160 4,765 32,925 27,026 4,459 31,485 40,745
Employees registered with a trade union [%]*
77.7 31.9 66.0 76.6 32.3 64.8 76.3** 31.4 64.2 68.2
Days of absence for meetings/strikes (also employees who are not trade unionists)
6,514 126 6,640 7,193 208 7,401 1,420 96 1,516 1,519

The National Collective Bargaining Agreement for the sector covers all employees in Italy and 53.42% of employees abroad.
* Data were recalculated on the basis of the Full Time Equivalents - FTEs.
** The percentage of employees in Italy covered by the collective bargaining agreement for the credit sector that are members of a trade union is 79.10%.

 

Welfare and well-being of the Group’s people

The corporate welfare system aims to act for the best balance of the private and professional life of employees and their families with the aim of promoting sustainable solutions and projects consistent with their expectations.

 

      Intesa Sanpaolo Group (excluding UBI Banca Group)
ISP+UBI*
Contributions for staff [K euro]
2018 2019 2020 2020
ITALY ABROAD GROUP ITALY ABROAD GROUP ITALY ABROAD GROUP GROUP
Insurance and accident policies 20,296 671 20,967 15,960 791 16,752 20,805 21,159 41,964 42,022
Loyalty bonus 16,801 306 17,107 11,702 223 11,925 11,042 323 11,366 11,366
Study contributions for employees' children 3,602 107 3,709 3,621 84 3,705 3,620 90 3,710 6,918
Recreational and cultural activities 3,819 1,513 5,332 2,911 1,689 4,599 3,407 1,570 4,978 5,127
Contributions for employees' children with disabilities 2,742 18 2,760 3,068 25 3,093 2,975 21 2,995 3,710

* The UBI Banca Group figures are only included as from the date of its consolidation into the Intesa Sanpaolo Group (last 5 months of 2020).

 

      Intesa Sanpaolo Group (excluding UBI Banca Group)
ISP+UBI*
Supplementary healthcare and welfare
2018 2019 2020 2020
ITALY ABROAD GROUP ITALY ABROAD GROUP ITALY ABROAD GROUP GROUP
Contributions paid by the Bank for supplementary healthcare assistance [K euro] 76,638 2,495 79,133 78,429 2,972 81,400 75,914 4,612 80,526 80,594
Health assistance: persons assisted 70,985 10,179 81,164 67,114 9,930 77,044 64,440 10,247 74,687 95,254
Contributions paid by the Bank for supplementary retirement benefits [K euro] 150,787 3,517 154,304 144,497 3,405 147,903 140,509 3,644 144,153 183,633
Supplementary retirement benefits: persons assisted 68,545 3,529 72,074 65,172 3,551 68,723 63,012 3,573 66,585 86,031

* The UBI Banca Group figures are only included as from the date of its consolidation into the Intesa Sanpaolo Group (last 5 months of 2020).

 

Smart working

In the context of COVID-19, in 2020 the Group guaranteed safe working conditions, accelerating the digitisation and reviewing - also with a focus on business continuity - organisational and regulatory processes, as well as technological and IT measures, to allow the extension of smart working in the Group.

Despite recourse to smart working on a larger scale, the provisions of the company agreements pertaining to 2014/2015 and of the 2019 national collective bargaining agreement on the subject remain valid, thereby confirming the voluntary participation and the principles and general rules of the employment relationship; in this regard, the requirements regarding the duration of daily and weekly working hours, or the rules governing breaks, time off and overtime, are relevant. In addition, digital coaches were provided to support the transition to smart working and share best practices and the Consultation and Support project was launched to provide mental wellness support to all Intesa Sanpaolo employees. 

 

  Intesa Sanpaolo Group (excluding UBI Banca Group)
ISP+UBI*
Smart working  2018  2019  2020 2020
GROUP GROUP GROUP GROUP
No. participants
11,582 17,250 65,500 80,500

* The UBI Banca Group figures are only included as from the date of its consolidation into the Intesa Sanpaolo Group (last 5 months of 2020).

Employees' safety

In 2020, the number of injuries fell significantly compared with 2019 (-46.7%) due to the effects of the COVID-19 pandemic. In fact, from February 2020 onwards, there was widespread use of remote working with a drastic reduction in the number of people physically present in the offices and therefore also in the number of home-work commutes.

 

  Intesa Sanpaolo Group (excluding UBI Banca Group)
ISP+UBI*
Injuries by year
2018 2019 2020 2020
ITALY ABROAD GROUP ITALY ABROAD GROUP ITALY ABROAD GROUP GROUP
Total injuries in the year [No.]
764 109 873 712 119 831 380 63 443 481

* The UBI Banca Group figures are only included as from the date of its consolidation into the Intesa Sanpaolo Group (last 5 months of 2020).

The Group remains focused on health and safety training, with the number of participants and the number of hours provided increasing in 2020. This rise, in line with the overall increase in training, is also due to the use of digital channels for this specific form of training.

  Gruppo Intesa Sanpaolo (escluso Gruppo UBI Banca) ISP+UBI*
Training on health and safety
2018 2019 2020 2020
ITALY ABROAD GROUP ITALY ABROAD GROUP ITALY ABROAD GROUP GROUP
Hours of training on health and safety** 34,224 10,655 44,879 138,164 8,321 146,485 140,789 18,888 159,677 186,851
Employees who have attended health and safety training [No.] 5,895 3,476 9,371 26,147 2,747 28,894 26,697 6,582 33,279 41,024
Employees who have attended health and safety training [%] 9 15 10 40 12 33 42 29 39 39
Costs of health and safety training [K euro] 336 1,417 1,753 649 19 667 45 15 60 173
Hours of health and safety training per employee 0.5 0.5 0.5 2.1 0.4 1.7 2.2 0.8 1.9 1.8

* The UBI Banca Group figures are only included as from the date of its consolidation into the Intesa Sanpaolo Group (last 5 months of 2020).
** Hours defined as the duration of the teaching units used.

 

Documents
Consolidated Non-financial Statement 2020:
 
People
People Indicators - pdf
People Indicators - excel
{"toolbar":[{"label":"Refresh","url":"","key":"update-page"},{"label":"Print","url":"","key":"print-page"},{"label":"Request for Annual Reports","url":"/en/investor-relations/request-for-annual-reports","key":"business-budget"},{"label":"Financial Calendar","url":"/en/investor-relations/financial-calendar","key":"financial-calendar"},{"label":"Press Kit","url":"/en/newsroom/PressKit","key":"press-kit"},{"label":"Send CV","url":"https://www.intesasanpaolo.com/it/common/en-careers.html","key":"send-cv"}]}