Health and wellbeing
Health and safety
Intesa Sanpaolo has long adopted an Occupational Health and Safety Management System compliant with the most advanced international standards. The risks to the health and safety of the Group’s people are assessed according to a multidisciplinary approach, considering the combined effect of the work environment, processes, equipment, and the subjective conditions of workers.
UN SDG SUPPORTED
Another important aspect is the Group’s focus on the mental health and well-being of all employees. Ascolto e Supporto (i.e. Listening and support), the Group’s psychological support service available 24/7, 365 days a year, was launched in 2020 in Italy and extended abroad in 2023. In 2024 the service was further enhanced in Italy with the inclusion of a social care tool: during psychological counseling, a social care manager can be asked to intervene to provide practical assistance in finding caregiving services in the beneficiary’s area (childcare, assistance for elderly people and/or people with disabilities).
Starting from the end of 2024, a gradual extension of health surveillance has been initiated on the traditional branch network, which will allow further integration of the epidemiological survey, and secure an increasingly broader snapshot of the state of health and well-being of Intesa Sanpaolo’s population.
In 2024, Intesa Sanpaolo continued the reinforcement of its commitment to environmental monitoring and workplace safety, carrying out targeted campaigns to assess key factors such as asbestos, radon, noise levels, air quality, and water quality across its Italian sites
Health and Safety Management System Certification
UNI ISO 45001:2018
Intesa Sanpaolo has maintained, also in 2024, the compliance certification of its Health and Safety Management System, which, for the Italian perimeter, covers all branches and buildings of the parent company and companies within the Insurance Division. The certification body confirmed that the organization has fully implemented its risk management protocols in line with current national and sector regulatory requirements.
ISO 45003
For the second consecutive year, the Group has also obtained the ISO 45003 certification for psychological health and safety management at work, specifically for mitigating psychosocial risks. Mitigation measures are classified based on the level of intervention: primary, secondary, and tertiary prevention, with an assessment of their scope and risk significance.
This certification is the result of a proactive approach to managing psychosocial risks, taking into account the results of implementing practices and policies compliant with international standards established to ensure employees' psychological well-being. Compliance with these standards not only demonstrates dedication to adhere to industry best practices but also emphasizes the desire to create a work environment that fosters productivity, employee satisfaction, and long-term corporate sustainability.
Biosafety Trust Certification
Also in 2024, the Group maintained the certification, developed by RINA, which enhances the set of best practices adopted by the Group to minimize the risks of spreading infectious diseases, both transmissible and non-transmissible, in public and private gathering places.
Health and Safety Training
A year of sustainability
Last updated 21 July 2025
