Innovative Talent Strategy - Learning ecosystem

Intesa Sanpaolo invests in its talents creating a unique ecosystem of skills in line with the Bank’s evolution, with the aim of guaranteeing the best professional experience for the Group’s people. 

During 2025 Intesa Sanpaolo continued to implement innovative training models and methodologies to provide a multi-channel training experience that maximizes simplicity and flexibility through various platforms/apps.   

UN SDG SUPPORTED

(1) The figures are shown on the basis of a recalculation that takes into account training effectiveness parameters, resulting in increased value for hours of learning provided remotely. 

Training activities are intended to support the dissemination of the sustainability culture, not only by conveying ESG notions and knowledge, but also by ensuring that, for the Group’s people, these are transformed into the skills needed to act as agents of change, contributing to the implementation of corporate strategies geared towards generating economic, social and environmental value together. 

Training contents cover key topics such as the Corporate Sustainability Reporting Directive (CSRD), the EU Taxonomy, the Code of Ethics and the Modern Slavery.

In addition to mandatory training, Intesa Sanpaolo organizes Digital Talks and specialized courses for specific divisions, such as the Eurizon Advanced Training Program in Asset Management and ESG training within the Insurance Division.

Substantial investments in the Group’s people development underpin the targets of the 2022-2025 Business Plan, ensuring the enhancement of human capital with the aim to elevate internal resources, and identify, manage and develop high-potential resources. These efforts are supported by key initiatives, as the International Talent Program (ITP) and Key People.

• The International Talent Program (ITP) one of the Group’s key talent development initiatives, designed to cultivate a new generation of managers and professionals with a cross-functional, international mindset. The program involves personalized development paths lasting around 3 years. Participants also benefit from a mentorship and tutorship program, with Senior Managers and structure’s Heads. 
• The Key People Program serves as the second pillar of the Group’s innovative talent strategy, and it is focused on identifying and developing future leaders. It targets selected middle management professionals, aiming to enhance their professional and managerial growth and prepare them for leadership roles in more complex contexts.

One of the Group’s most interesting programmes is the establishment of Job Communities, designed to enhance knowledge sharing, collaboration and professional development within the organisation. Job Communities bring together groups of professionals with homogeneous skills, learning paths and titles or with common interests on strategic bank issues or projects (i.e. Artificial Intelligence, Data, Arts, etc).

In 2025, the Group launched a new community dedicated to the Ambassadors who play a key role in shaping communication strategies, creating content and developing networks. To extend participation to international employees, the platform has been enabled in bilingual mode.

As at 31 December 2025, 12 communities were active (7 job-related and 5 interest-based), dedicated to Group employees within the Italian perimeter, two of
which were also extended to foreign branches and their respective representative offices.

As outlined in the 2022-2025 Business Plan, Intesa Sanpaolo is also committed to developing a sustainability oriented business culture in its customer companies: this is a key step for guiding them towards an economic transition that is not only sustainable from a financial perspective. 

Furthermore, Intesa Sanpaolo invested in ESG Laboratories, physical and virtual meeting places to support different businesses in their long-term growth with positive impacts on the environment and people. Finally the Circular Economy Lab (an initiative founded in Milan by Intesa Sanpaolo Innovation Center and Cariplo Factory) has provided non-financial support to businesses and academia, offering dedicated workshops and lectures regarding the circular economy topic, to enhance knowledge sharing, foster collaboration, and drive innovation, accelerating Italy’s transition to a circular and regenerative economy.