Financial inclusion

People and households

Intesa Sanpaolo provides a range of products and services to promote financial inclusion and access to credit, as levers of social inclusion to enable people to improve their lives and fully exercise their citizenship rights.


Fund for Impact

Fund for Impact is a credit plafond, created in 2019 and confirmed in the 2022-2025 Business Plan; it enables the provision of social impact loans aimed at groups that would otherwise find it difficult to access credit despite their potential.

Main areas of action

€71 m made available

€71 m made available
University students
Per Merito
the first unsecured credit line dedicated to all university students resident in Italy, studying in Italy or abroad

approximately €69 million financed plus approximately 29 million with "universities guarantee". Considering both guarantees, almost 13,000 students were financed during the year

Working mother
loans that allow working mothers to manage their financial commitments regarding motherhood while maintaining their working position.

€1.3 m disbursed to approximately 250 mothers

Further solutions for specific categories
Further loans
“Per Esempio” – intended for volunteers taking part in Civil Service; “per Crescere”, for parents with school-age children, and “per avere Cura”, intended for families with members that are not selfsufficient.

Impact Detector (RIM)

Measuring the impact of loans is increasingly important and for this reason Intesa Sanpaolo has developed the RIM Fund for Impact Impact Dectetor. This is a preparatory questionnaire for granting credit, which is offered to all customers interested in a Fund for Impact loan to estimate the positive impact that this can generate. For some products, the impact analysis goes far beyond well-being aspects, covering, for example, impacts such as increased net income in the long term, higher tax revenues, increased employability or lower chances of developing illnesses. The common estimated impact is higher long-term income.

For example, it is estimated that with 5,101 loans for 88 million euro granted during 2023, per Merito, can generate social, fiscal, social security and economic impacts for the student beneficiaries. Overall, it is estimated that all the benefits generated by the product for 2023 loans amount to approximately 79 million euro, against a cost that they will have to afford of 60 million euro.

Households and young people

Support for people in vulnerable conditions is provided through projects and initiatives aimed at fostering financial inclusion and access to credit, also through agreements and synergies with local players and adhesion to public and system initiatives. 

Among the most important initiative, Intesa Sanapolo adheres to the Guarantee Fund for Main Home Purchases, established by the 2014 Italian Stability Law and refinanced for 2021 and 2022 by the so-called "Sostegni bis" Decree published in May 2021. The D.L. 132/2023 then extended the benefits also for 2023.

To help families deal with increases in energy and daily spending, in April 2023 Intesa Sanpaolo activated the innovative free digital service " Compare electricity and gas with its partner Switcho”.


€1.4 bn mortgages for young related to the house, to over 11,300 young people(1)


30,000 users 
have submitted a bill for comparing offers in the " Confronta luce e gas col partner Switcho " service, with more than 4,000 switches made in favor of a more advantageous offer

Specific initiatives are aimed at young people, not only for the purchase of their first home, but also to finance studies (e.g. StudioSì for tertiary education courses consistent with the National Strategy for Smart Specialisation), promote savings (e.g. SMART SAVE for subscribing to funds starting from 5 euro), manage payments and services (e.g. Flash Up Studio prepaid card to allow students of affiliated Universities to make payments, receive scholarships and any emoluments and, if applicable, use university services and access university premises).

Support for women victims of violence

The Group signed the Agreement for women victims of violence together with ABI and the main trade unions. For women included in certified security programmes, who are in economic difficulty, the agreement provides for the suspension of repayment of the capital portion in mortgages and for personal loans for 18 months. The Bank also provided for the suspension of the entire instalment in order to offer greater support.

Financial education and spread of financial culture

Through the Museo del Risparmio (MdR - Savings Museum), Intesa Sanpaolo carries out financial education and economic citizenship initiatives to raise awareness among young people and adults about the importance of informed management of resources, whether financial or natural. 


44,300 users reached overall
34.300 students from schools of all levels of education


1,100 sessions of educational projects and visits
1,500 hours of training


16,400 students
e 3,070 adults and teachers involved in educational projects and visits

As part of a broader vision of financial education as a tool for raising awareness about the social aspects of money management, in 2023, the International Day for the Elimination of Violence against Women provided an opportunity to provide financial education on preventing forms of economic violence against women with the webinar "Economics is Female: When Your beloved Asks for the Receipt."

Young Factor

Project in partnership with the Osservatorio Permanente Giovani-Editori (Young Publishers’ Permanent Observatory), to promote critical reading and economic and financial literacy among young people. The project is developed within the scope of the “Il Quotidiano in Classe” (The Newspaper in Class) initiative; through the reading of several daily newspapers in comparison aims to help young people develop the critical mind indispendable to be  free citizens tomorrow, it involved almost 700,000 students in 2023.

The project also saw the creation of a roadshow entitled "Inspire a generation" with face-to-face meetings in some schools in Milan, Verona, Parma, Palermo and Rome which involved journalists and economists in a constant and fruitful interaction with the children on the topics and keywords included in the workbook created by the Observatory (also with the contribution of the Intesa Sanpaolo Studies and Research Department) and distributed for the 2023-24 school year.

Women enterpreneurs

With Business Gemma the Bank offers a medium-to-long-term loan aimed at supporting any type of investment or liquidity need related to the professional economic activity of companies run by women and of self-employed women. 

2022 Result

>€3.6 m disbursed

through ~100 loans

Women value company award

To support gender equality and enhance the role of women in entrepreneurship, Intesa Sanpaolo promotes the “Women Value Company - Intesa Sanpaolo” award, together with the Marisa Bellisario Foundation. Now in its sixth edition the award is given to small and medium-sized enterprises that implemented concrete and innovative policies and strategies to guarantee equal opportunities and careers recognition for men and women. Among about 800 candidates from all over Italy for the 2022 edition, 100 SMEs received awards during the final event that was held in June 2022.

Urban regeneration

As part of the new Business Plan, the Group is committed to supporting investments in hospitals, smart mobility, broadband networks and education, sustainable infrastructure and services.

Intesa Sanpaolo's commitment includes development using strategic initiatives open to contributions from industrial and institutional investors, operators in the real estate sector, national credit agencies and supranational bodies to amplify the economic, environmental, and social impact of urban regeneration. In 2022, commitments for 616 million euro were made.


(1) Disbursements of the Mutuo Giovani product by the end of December 2023 (excluding the First Home Guarantee Fund).

Insights, events and projects for sustainability