ALEXBANK awarded Best Retail Bank in Egypt
19 October 2026
ALEXBANK, part of the Intesa Sanpaolo Group, was recognised in 2026 by Euromoney as "Egypt's Best Retail Bank" and by The Digital Banker as "Best Retail Bank - Egypt". The awards follow a year marked by strong customer growth, the expansion of digital services and the strengthening of advisory activities, confirming the bank's position among the country's leading retail banking players.
Egypt represents much more than a high-potential market. It is a strategic hub connecting Europe, Africa and the Middle East, and a country undergoing a profound economic and financial transformation. Through ALEXBANK, Intesa Sanpaolo contributes to this journey by providing international expertise, innovation capabilities and a long-term vision.
International awards confirm the Bank’s development model
The awards granted by Euromoney and The Digital Banker acknowledge ALEXBANK's ability to combine sustainable growth, digital innovation, advisory services and financial inclusion.
Through ALEXBANK, the Group has developed a retail banking model that combines the expertise of one of Europe's leading banking groups with an in-depth understanding of the needs of Egyptian families, professionals and entrepreneurs.
"ALEXBANK's experience and the daily commitment of its more than 4,200 employees demonstrate how the combination of a strong local presence and international know-how can drive innovation, expand access to financial services and create lasting value for customers and the real economy"
Paola Papanicolaou, Head of Intesa Sanpaolo's International Banks Division
Owned by Intesa Sanpaolo since 2007, ALEXBANK now serves over 1.8 million customers through, ALEXBANK now serves more than 1.8 million customers through a network of over 175 branches and is a strategic component of Intesa Sanpaolo's International Banks Division.
ALEXBANK's 2025 results
Among ALEXBANK's key achievements in 2025:
- Acquisition of more than 220,000 new retail customers, the strongest customer acquisition performance in the bank's history
- Retail assets reached EGP 39.2 billion (approximately €668 million), +17% vs 2024
- Retail Net Operating Margin reached EGP 8.5 billion (approximately €145 million), +22% vs 2024
- Deposits reached EGP 150.6 billion (approximately €2.6 billion), +30% vs 2024
- Retail loans reached EGP 37.5 billion (approximately €640 million), +16% vs 2024
Growth was recorded across all key retail banking segments. It was also supported by the "Bank on the Right Advice" programme, which promotes an advisory approach focused on customers' needs throughout the different stages of their financial lives.
Rapid digital expansion
The integration of advanced digital tools and personalised advisory services is one of the defining features of the bank's strategy. Today, 57% of customers use internet and mobile banking, while 89% of deposits are opened through digital channels.
Digital payments also continued to grow significantly in 2025 compared with 2024:
- Card portfolio: +51%
- Spending volumes: +36%
- Instalment sales: +171%
- Enrolments in instalment programmes: +211%
These results highlight the bank's ability to support the evolving consumption habits and financial needs of its customers.
ALEXBANK is part of Intesa Sanpaolo's International Banks Division, led by Paola Papanicolaou, which serves 7.4 million customers across 12 countries.
Last updated 19 October 2026 at 14:37:52
