Intesa Sanpaolo Mobile App is “Global Mobile Banking Apps Leader” for Forrester

The image that accompanies the News on the recognition by Forrester Research for the Intesa Sanpaolo Mobile App as "Global Mobile Banking Apps Leader" with the best features and customer experience, portrays a young man in a shirt, smiling, sitting on the sofa at home while consult your smartphone

Intesa Sanpaolo Mobile App is “Global Mobile Banking Apps Leader”, first place amongst all the evaluated banking apps in the world, offering the very best functions and customer experience, according to Forrester Research.

“The Forrester Digital Experience Review™: Global Mobile Banking Apps, Q4 2022” Report declares that Intesa Sanpaolo Mobile App is the best practice in the following categories:

  • money management
  • navigation
  • privacy cues and content

Among the characteristics of the Intesa Sanpaolo Mobile App highlighted by Forrester Research:

  • the rigorous, solid design approach
  • the tools offered to customers, including a detailed spending analysis
  • the innovations applied to facilitate searching for documents and information
  • the new tools to make the app more accessible

Intesa Sanpaolo Mobile is the point of reference for more than 12 million multi-channel customers, with more than one and a half billion login every year and 146 million of transactions, and it has supported the purchases of products and services concluded on the Group’s digital channels, which today account for almost 40% of total sales made by Banca dei Territori.

Intesa Sanpaolo Mobile App is, moreover, the “Overall Digital Experience Leader” among all the evaluated EMEA banking apps, with a perfect score in mobile functionalities and user experience, according to "The Forrester Digital Experience Review™: EMEA Mobile Banking Apps, Q2 2022” Report.