Commitment to financial inclusion and customers: data
The Group intends to satisfy customers through an operating machine capable of offering simple solutions that meet their needs, with particular attention to the IT and physical security of customers.
Strong attention is paid to supporting the real economy, ensuring financial support to deserving companies even in times of difficulty, accompanying them in the implementation of innovative restructuring, relaunch and growth solutions. The intervention of the Group in support of the company also translates into initiatives to support the Third Sector and financial inclusion of categories with difficulties in accessing credit despite their potential, with particular reference to young people, their education and training . The offer of sustainable investments and the availability of insurance solutions for customer protection are further qualifying elements of the Group's responsible action.
The interventions that Intesa Sanpaolo has launched in favor of businesses and households rise to 30 billion euro to support the higher costs associated with energy increases and daily spending. We thus confirm our role as a reference for the real economy, with particular attention to social needs. The huge resources that we are making available to the country are possible thanks to our solidity and the professionalism of our people. We are convinced that together we will be able to overcome difficulties.
Carlo Messina, CEO
Our Group, through the Fund for Impact, puts in place various credit measures to support the disbursement of loans at highly subsidized rates, and with long repayment times, to categories of customers not yet served with ordinary criteria.
Andrea Lecce, Head of Impact Direction
Intesa Sanpaolo Group (excluding UBI Banca Group) | ISP+UBI* | Intesa Sanpaolo Group | |||||||||
Social lending: loans disbursed [K euro]** | 2020 | 2020 | 2021 | 2022 | |||||||
ITALY | ABROAD | GROUP | GROUP | ITALY | ABROAD | GROUP | ITALY | ABROAD | GROUP | ||
Anti-usury loans | 1,305 | 0 | 1,305 | 7,130 | 14,661 | 0 | 14,661 | 3,202 | 0 | 3,202 | |
Loans to the Third Sector | 470,976 | 0 | 470,976 | 522,613 | 466,387 | 0 | 466,387 | 338,724 | 0 | 338,724 | |
Products for vulnerable social groups | 4,280,170 | 267,240 | 4,547,410 | 4,890,282 | 5,499,202 | 292,955 | 5,792,157 | 7,618,587 | 98,638 | 7,717,225 | |
Support for people hit by disastrous events | 162,730 | 0 | 162,730 | 196,731 | 444,677 | 0 | 444,677 | 530,529 | 0 | 530,529 | |
Other social loans | 6,027 | 77,898 | 83,925 | 83,925 | 10,023 | 87,218 | 97,241 | 328,543 | 56,812 | 385,356 | |
Total | 4,921,207 | 345,138 | 5,266,345 | 5,700,681 | 6,434,950 | 380,173 | 6,815,123 | 8,819,585 | 155,451 | 8,975,035 |
Starting from 2022, the table incorporates some changes by virtue of the Rules for the classification of sustainable credit products and lending transactions approved by the Group during the year. Specifically: the category “Loans to the Third Sector” only includes loans disbursed by the Third Sector network; the category ‘‘Other social loans’’ includes subsidised loan disbursements.
* The UBI Banca Group figures are only included as from the date of its consolidation into the Intesa Sanpaolo Group (last 5 months of 2020).
** Excluding loans linked to the COVID-19 emergency and lending for urban regeneration purposes.
Intesa Sanpaolo Group (excluding UBI Banca Group) | ISP+UBI | Intesa Sanpaolo Group | |||
Third Sector Network | 2020 | 2020 | 2021 | 2022 | |
Customers [No.] | 88,039 | 112,778 | 102,023 | 102,029 | |
Customers with loans [No.] | 14,642 | 18,017 | 16,781 | 19,192 | |
Loans [K euro] | 2,299,908 | 3,000,699 | 2,801,640 | 2,852,000 | |
Direct funding [K euro] | 5,502,362 | 6,748,773 | 6,916,666 | 6,982,476 | |
Indirect funding [K euro] | 1,822,228 | 3,106,736 | 2,127,330 | 2,231,054 |
Net promoter score (NPS) performance by type of customer | 2021 | 2022 | |
Retail | 21 | 22 | |
Exclusive | 19 | 16 | |
Businesses | 20 | 17 | |
Third Sector | 25 | 23 | |
Agribusiness | 14 | 17 |
Findings collected from Banca dei Territori customers.
Documents | |
Consolidated Non-financial Statement 2022: |
|
Quality of service and customer satisfaction | |
Innovation, digital transformation and cybersecurity | |
Financial inclusion and supporting production | |
Sustainable investments and insurance | |
Customer indicators - pdf |
|
Customer indicators - excel |
|
Consolidated Non-financial Statement as at 30 June 2021: |
|
Customers indicators | |
Consolidated Non-financial Statement 2020: | |
Customers | |
Customer indicators - pdf |
|
Customer indicators - excel |
Documents | |
Consolidated Non-financial Statement 2022: | |
Quality of service and customer satisfaction | |
Innovation, digital transformation and cybersecurity | |
Financial inclusion and supporting production | |
Sustainable investments and insurance | |
Customer indicators - pdf | |
Customer indicators - excel | |
Consolidated Non-financial Statement 2021: |
|
Quality of service and customer satisfaction | |
Innovation, digital transformation and cybersecurity | |
Financial inclusion and supporting production | |
Sustainable investments and insurance | |
Customer indicators - pdf |
|
Customer indicators - excel |
Last updated 21 June 2022 at 10:57:53